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Barceló Guatemala City

4.5 out of 5.0

Recent guest reviews

I go to Guatemala twice a month for business. I decided to switch hotels and try Barcelo at a friend’s suggestion. Two issues: 1) If you exercise, prepare to wait for a treadmill in the morning. It is hard to believe that such a large hotel with two residential towers has only two treadmills. There is a separate room with 20 cycles for a spin class, but that is only for locals who belong to their gym and it is not a treadmill. In 30 years of business travel, I never had to wait 45 minutes in a hotel to get on a treadmill. Sounds minor, but for those of us who travel on business with a tight schedule, it is a major inconvenience. So much so, that I will not be returning to this property. 2) Second issue is the breakfast buffet. It is in too tight of a space. The serve line is not adequate for so many people and then when seated, it feels like people are on top of you. The service people in the restaurant are great, but the environment is lacking.

We stayed 3 nights/4 days at The Barcelo Hotel and everything was wonderful. The service and hospitality of the staff was amazing. I found everyone to be very helpful with all my requests ,they even spoke English when my Spanish was limited. The Breakfast Buffet was very good with good quality food items. We booked 3 Hotel Rooms during our stay for the rest of my extended family and all of us had the very same experience. I would recommend this hotel, try staying in the Executive Suite on the Executive Level and the views, room and Executive Level Services are an added experience that can't be beat for the price!

King bed too hard. In room coffee poor quality. Otherwise excellent stay.

It was pretty good. Food isn´t as good as ir could be according to the promised quality.

This was a great Hotel, the friendless staff by far of any hotel I've stayed at! I appreciated that they spoke English as well as Spanish. I upgraded to the Executive Suite and it was well worth the extra money! This Hotel was clean and very comfortable. I enjoyed a wonderful Buffet Breakfast that offered a large selection of items. The Hotel provided Shuttle Transportation to and from the Hotel which was waiting for us when we arrived at 7:00 am in the morning! I will be staying here again in the near future and would recommend it for any business person or vacationer! Good Location to all activities within the city!

The hotel staff is not very welcoming at all. Once we arrived, we were like maybe 5-10 minutes early for check-in and had to wait for over 20 minutes for our room to be ready. The lobby waiting area was already filled with people waiting for their rooms too. The beds were hard. Pillow cases looked old, stained and dirty. I had to gather clean clothes to lay my face on the bed. When we went to use the pool, there were no towels available and were told to wait 20 minutes that converted into 45 minutes. The bar at the pool was not open so I had to go to the nearest restaurant in the hotel for drinks and was told I had to carry all 7 drinks on my own because they could not take them to the pool. Never had I experienced such horrible customer service. After my dropped jaw of disbelief, someone offered to help me. By the end of the night, we were not given notice of the pool/sauna closing and a female employee turned off all the lights instead of verbally giving us notice. Rude! We had to use our phone flashlights to get around. At time of check-out, it was simple as "thats it." The hotel shuttle for airport drop off, we were there 8 minutes before 8am sharp and saw the shuttle about to exit the hotel gates and when we asked the guy at the door he told us we had to be there 5 minutes before 8am. Umm, we were there 8 minutes before so why was the shuttle leaving and he did not even make an effort to stop the shuttle. Least to say, we had to wait another hour! Do NOT recommend!!!

I stayed only two nights, enough to enjoy the great atmosphere. Very kind personnel. I noticed that there were moments with long lines of people registering and only two persons attending.

Near airport. Good shuttle service. Good security. A very good business hotel. McDonald's next door can keep your food costs down a bit.

Nice Hotel for late arrival, very close to airport.

La comodidad y limpieza de la habitación es sobresaliente. El desayuno excelente.

This hotel is beautiful! Everything inside and outside is clean. The pool was perfectly blue with clean sparkling water. The beds are comfortable and the room was spotless. We had a little problem with our shower but maintenance came right away to fix it. The food is absolutely delicious!! Our favorite restaurant was Strikers. The food is amazing in all of the restaurants, though. Room service was a plus! You will not be disappointed if you stay at this hotel. The shuttle was on time to the airport - but we didnt want to leave. We will absolutely stay at this hotel again. A big thank you to all the staff for making my first trip to Guatemala amazing!

Hotel céntrico de fácil acceso y gran variedad de comida

I stay on this hotel before and I got a surprise when I was checking in that they gave me an upgrade room, really spacious room and a very quiet side of the hotel which I really enjoy, the breakfast buffet I always take is very nice with lots of choices. I will recommend this hotel to anyone it has everything that you need (gym, swimming pool,parking) definitely a nice accommodation.

The day after my arrival I was very ill. I contacted the front desk and in 1/2 hour I had a Dr. in the room, brought medications, the hotel made arrangements for pharmacy to deliver rest. Dr. called that evening to make sure I was okay. The staff kept checking on me through out the day. They were great. They really went out of their way to insure I was okay. Even preparing special soups and juices. Terrific staff.

It's always a treat to stay here. The staff is friendly and always ready to assist with any need one may have. Our room was perfect-clean,spacious, comfortable. This hotel is perfect because not only does it have everything you need but it's location is just right.

It is a Hotel very well maintained with a location convenient, there are very tourist and business guests.

One of the nicest hotels especially for the price. Pool is heated to the perfect temp! The only thing that was off is the shower head sprays everywhere. We stayed in 2 different rooms and they were both the same. The 2nd room was also noisy outside with some machine like air-conditioning or something. The first room had a nice view of the front of the hotel. Over all I will def stay here again! The housekeeper Bianca was also very nice! All the staff was friendly.

Barcelo is conveniently located near the airport with shuttle service, in house and nearby resturants, full concierge service and to top it off, a wonderful view of the volcano from our balcony.

The hotel staff provided excellent and quick service. Rooms were very clean and smelled good.

Very nice place mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

7 Avenida 15-45, Zona 9 Guatemala City Guatemala

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Core area of Guatemala, Barceló Guatemala City is within a 10-minute stroll of sights such as El Obelisco and Union Church of Guatemala. This 397-room, 4.5-star hotel has an outdoor pool along with a 24-hour health club and free in-room WiFi. It's near the airport and also close to Plaza Fontabella Shopping Center and The Village Shopping Center.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

All of Barceló Guatemala City's 397 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and safes. Plasma TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

At Barceló Guatemala City, guests enjoy an outdoor pool, a 24-hour health club, and a spa tub. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 24 meeting rooms.

Room options

Suite Duplex Premium Level

Full 2 | King 1 | Sleeps 3

Superior Premium Level

Twin 1 | Twin 2 | Sleeps 3

Superior con Balcon

Full 2 | King 1 | Sleeps 3

Guest reviews for Barceló Guatemala City

Everyone (30) Business (29) Couples (42) Family (21) Friends (9) Other (25)
3

nice hotel but potential to be great.

Everyone

I go to Guatemala twice a month for business. I decided to switch hotels and try Barcelo at a friend’s suggestion. Two issues: 1) If you exercise, prepare to wait for a treadmill in the morning. It is hard to believe that such a large hotel with two residential towers has only two treadmills. There is a separate room with 20 cycles for a spin class, but that is only for locals who belong to their gym and it is not a treadmill. In 30 years of business travel, I never had to wait 45 minutes in a hotel to get on a treadmill. Sounds minor, but for those of us who travel on business with a tight schedule, it is a major inconvenience. So much so, that I will not be returning to this property. 2) Second issue is the breakfast buffet. It is in too tight of a space. The serve line is not adequate for so many people and then when seated, it feels like people are on top of you. The service people in the restaurant are great, but the environment is lacking.

By on Nov 9, 2017

Review comment responded on Nov 11, 2017

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

5

wonderful hotel with excellent customer service

Everyone

We stayed 3 nights/4 days at The Barcelo Hotel and everything was wonderful. The service and hospitality of the staff was amazing. I found everyone to be very helpful with all my requests ,they even spoke English when my Spanish was limited. The Breakfast Buffet was very good with good quality food items. We booked 3 Hotel Rooms during our stay for the rest of my extended family and all of us had the very same experience. I would recommend this hotel, try staying in the Executive Suite on the Executive Level and the views, room and Executive Level Services are an added experience that can't be beat for the price!

By , from Los Angeles, CA on Oct 29, 2017

Review comment responded on Oct 31, 2017

Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

4

great stay

Everyone

King bed too hard. In room coffee poor quality. Otherwise excellent stay.

By on Oct 19, 2017

Review comment responded on Oct 26, 2017

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

4

great place, nice attention

Everyone

It was pretty good. Food isn´t as good as ir could be according to the promised quality.

By , from Lima, Perú on Oct 19, 2017

Review comment responded on Oct 26, 2017

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

5

wonderful hotel stay at the barcelo hotel

Everyone

This was a great Hotel, the friendless staff by far of any hotel I've stayed at! I appreciated that they spoke English as well as Spanish. I upgraded to the Executive Suite and it was well worth the extra money! This Hotel was clean and very comfortable. I enjoyed a wonderful Buffet Breakfast that offered a large selection of items. The Hotel provided Shuttle Transportation to and from the Hotel which was waiting for us when we arrived at 7:00 am in the morning! I will be staying here again in the near future and would recommend it for any business person or vacationer! Good Location to all activities within the city!

By , from Glendale, CA on Oct 18, 2017

Review comment responded on Oct 26, 2017

Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

1

worst hotel i have ever stayed during my travels

Everyone

The hotel staff is not very welcoming at all. Once we arrived, we were like maybe 5-10 minutes early for check-in and had to wait for over 20 minutes for our room to be ready. The lobby waiting area was already filled with people waiting for their rooms too. The beds were hard. Pillow cases looked old, stained and dirty. I had to gather clean clothes to lay my face on the bed. When we went to use the pool, there were no towels available and were told to wait 20 minutes that converted into 45 minutes. The bar at the pool was not open so I had to go to the nearest restaurant in the hotel for drinks and was told I had to carry all 7 drinks on my own because they could not take them to the pool. Never had I experienced such horrible customer service. After my dropped jaw of disbelief, someone offered to help me. By the end of the night, we were not given notice of the pool/sauna closing and a female employee turned off all the lights instead of verbally giving us notice. Rude! We had to use our phone flashlights to get around. At time of check-out, it was simple as "thats it." The hotel shuttle for airport drop off, we were there 8 minutes before 8am sharp and saw the shuttle about to exit the hotel gates and when we asked the guy at the door he told us we had to be there 5 minutes before 8am. Umm, we were there 8 minutes before so why was the shuttle leaving and he did not even make an effort to stop the shuttle. Least to say, we had to wait another hour! Do NOT recommend!!!

By , from Dallas, TX on Aug 31, 2017

Review comment responded on Sep 6, 2017

We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

5

excellent location.

Everyone

I stayed only two nights, enough to enjoy the great atmosphere. Very kind personnel. I noticed that there were moments with long lines of people registering and only two persons attending.

By on Aug 13, 2017

Review comment responded on Aug 17, 2017

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

5

stayed several times. good place

Everyone

Near airport. Good shuttle service. Good security. A very good business hotel. McDonald's next door can keep your food costs down a bit.

By on Jul 15, 2017

Review comment responded on Jul 20, 2017

Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

4

close to airport

Everyone

Nice Hotel for late arrival, very close to airport.

By , from Seattle on Jul 11, 2017

Review comment responded on Jul 20, 2017

Dear Guest, Thank you for taking the time to review our hotel. We hope to see you very soon in Barceló Guatemala. Best regards.

5

excellent hotel

Everyone

This hotel is beautiful! Everything inside and outside is clean. The pool was perfectly blue with clean sparkling water. The beds are comfortable and the room was spotless. We had a little problem with our shower but maintenance came right away to fix it. The food is absolutely delicious!! Our favorite restaurant was Strikers. The food is amazing in all of the restaurants, though. Room service was a plus! You will not be disappointed if you stay at this hotel. The shuttle was on time to the airport - but we didnt want to leave. We will absolutely stay at this hotel again. A big thank you to all the staff for making my first trip to Guatemala amazing!

By , from United States on Apr 26, 2017

Review comment responded on May 11, 2017

Dear Guest, Thank you for taking the time to write about our service and staff. Its always motivating receive such appreciations from our guest. This will helpfull to us to keep our high service standards. Hope to see you soon in Guatemala. Best regards