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Hotel Maya Excelsior

3.0 star property
Hotel in Guatemala City with an outdoor pool and an indoor pool

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Photo gallery for Hotel Maya Excelsior

Breakfast and lunch served, local cuisine
Front of property
Interior
Indoor pool, outdoor pool
Reception

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Centro Historico, 7ª. Avenida 12 - 46, Zona 1, Guatemala City, 1
  • Place, Central Market
    ‪8 min walk‬
  • Place, Palace of Justice
    ‪13 min walk‬
  • Place, Estadio Nacional Mateo Flores
    ‪16 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪9 min drive‬

Room options

View all photos for Classic Single Room, 1 Double Bed, Non Smoking

Classic Single Room, 1 Double Bed, Non Smoking | Bed sheets

Classic Single Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Twin Beds, Non Smoking

Bed sheets

Classic Double Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Double Beds, Non Smoking

Bed sheets

Deluxe Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Non Smoking

Triple Room, Multiple Beds, Non Smoking | Bed sheets

Triple Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Deluxe Suite, 2 Double Beds, Non Smoking

Bed sheets

Deluxe Suite, 2 Double Beds, Non Smoking

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

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Reception

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  • Parking included
  • Free WiFi
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9.4 out of 10, Exceptional, 1,001 reviews
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The price is $110
Feb 27 - Feb 28
Total with taxes and fees
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About the neighborhood

Guatemala City

Located in Zona 1, Hotel Maya Excelsior is next to Museum of Invisible Musicians and Church of St. Francis. This 100-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and free self parking.

What's nearby

  • Constitution Square - 8 min walk - 0.5 miles
  • Central Market - 8 min walk - 0.5 miles
  • Palacio Nacional de la Cultura - 10 min walk - 0.5 miles
  • Palace of Justice - 13 min walk - 0.7 miles
  • Guatemala City Hall - 15 min walk - 0.8 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 24 min drive

Restaurants

  • ‪Café Saúl - Cine Lux - ‬4 min walk
  • ‪Los Tres Tiempos - ‬4 min walk
  • ‪Salamandra - ‬3 min walk
  • ‪gran jaguar restaurante - ‬1 min walk
  • ‪Porcino Pollo Zona 1 - ‬3 min walk

About this property

Hotel Maya Excelsior

Hotel in Guatemala City with an outdoor pool and an indoor pool
Hotel Maya Excelsior features an indoor pool, an outdoor pool, and a gym. Free parking is included with your stay. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a garden.
Flat-screen TVs come with cable channels. Other standard amenities include ceiling fans and free toiletries.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

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Basic Single Room | Free WiFi, bed sheets
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  • Room service
  • Housekeeping
  • 24/7 front desk
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The price is $30
Feb 13 - Feb 14
Total with taxes and fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily local cuisine breakfast available 6:00 AM to 10:00 AM for a fee: USD 8 for adults and USD 8 for children
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 2,691 square feet of conference space

Outdoors

  • Garden

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 22 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 10 per pet, per night
  • 1 total pets
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 8 for adults and USD 8 for children
  • Pet fee: USD 10 per pet, per night
  • Credit card charges are subject to a surcharge of 22 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 1:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Property is also known as

Hotel Maya Excelsior GUATEMALA
Maya Excelsior GUATEMALA
Hotel Maya Excelsior Guatemala City
Maya Excelsior Guatemala City
Hotel Hotel Maya Excelsior Guatemala City
Guatemala City Hotel Maya Excelsior Hotel
Hotel Hotel Maya Excelsior
Maya Excelsior
Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel
Hotel Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel Guatemala City

Frequently asked questions

Are free cancellation options available at Hotel Maya Excelsior?

Hotel Maya Excelsior offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

What's there to see around Hotel Maya Excelsior?

This hotel is situated in Zona 1, just steps from Museum of Invisible Musicians and Museo de Musicos Invisibles, and within a short walk of Catedral Metropolitana. You'll also find Palace of Justice and Central Market less than a mile away.

Is there parking available at Hotel Maya Excelsior?

Yes, self parking is offered for free at the hotel.

Does Hotel Maya Excelsior include a casino?

No, Hotel Maya Excelsior doesn't have a casino.

Will I find an indoor pool at Hotel Maya Excelsior?

Yes, this hotel has an indoor pool along with an outdoor pool.

What will couples enjoy most about a stay at Hotel Maya Excelsior?

Couples will appreciate amenities like an outdoor pool, a restaurant, and a garden at this hotel.

Are there hot tubs at Hotel Maya Excelsior?

No, this hotel doesn't have a spa tub.

Does Hotel Maya Excelsior have a restaurant that serves breakfast?

Yes, Hotel Maya Excelsior serves breakfast (local cuisine) each morning for a surcharge from its restaurant.

Will Hotel Maya Excelsior allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Maya Excelsior for a fee of USD 10 per pet, per night.

Does Hotel Maya Excelsior have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Maya Excelsior?

The closest major airport to Hotel Maya Excelsior is La Aurora Intl. Airport (GUA), which is 4.8 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Hotel Maya Excelsior?

No, there aren't any guestrooms with balconies at Hotel Maya Excelsior.

Hotel Maya Excelsior Reviews

Reviews

5.0
Rating 10 - Excellent. 12 out of 50 reviews
Rating 8 - Good. 4 out of 50 reviews
Rating 6 - Okay. 2 out of 50 reviews
Rating 4 - Poor. 10 out of 50 reviews
Rating 2 - Terrible. 22 out of 50 reviews

5.0/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

3.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Gabriel, Las Vegas

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not worth booking. Expedia states that you can pay online to reserve it. Once you get to the Hotel (if you can call it that), the staff tells you that they do not take payments from Expedia and that you MUST pay in cash. It is an inconvenience. Staff DID NOT know what to do. They are liers and very UNFRIENDLY, I would not recommend ever.
Stayed 1 night in Sep 2025

4/10 Poor

denis

Disliked: Cleanliness, amenities
Very central near the Cathedral and the palace wouldn’t chance using the pool overall outdated and unclean wouldn’t recommend.
Stayed 2 nights in Oct 2025

2/10 Terrible

Monica

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It looked like a horror movie stage. Sorry to say this but this was the most scary hotel I have ever stayed
Stayed 1 night in Jul 2025

10/10 Excellent

Elsa

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Griselda

Stayed 5 nights in Nov 2024

4/10 Poor

Raul E

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Tania

Disliked: Amenities
El cuarto inundado de cucarachas . El elevador no funciona .
Stayed 2 nights in Sep 2024

2/10 Terrible

B'alam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this hotel due an emergency. This is an scam, pictures are misleading and is expensive for what they offered. No hot water, dirty towels, a bathroom with roaches and an uncomfortable bed. At the reception they were unfriendly and doubtful about the booking.
Stayed 1 night in Sep 2024

2/10 Terrible

Dwayne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty staff did not help
Stayed 1 night in Jul 2024

8/10 Good

Juan Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited by artists and president
Stayed 3 nights in Jun 2024

4/10 Poor

Raphael

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Too simple for the price, TV has only several programas, very noisy early in the morning and the whole Day, Swimmingpool was close, terrible bed, i got hurt my back. Bathroom quite ok with space and warm water
Stayed 2 nights in May 2024

8/10 Good

Marino

Stayed 12 nights in Feb 2024

6/10 Okay

Marino

Liked: Cleanliness, staff & service
Ok
Stayed 18 nights in May 2024

2/10 Terrible

Mitzy

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hot water
Stayed 2 nights in Mar 2024

4/10 Poor

Miguel A

Disliked: Cleanliness, staff & service, property conditions & facilities
I will not recommend us please. This is because the rooms are not clean when I still there for one night it sound like it was working but they were building something 3 o’clock in the morning I couldn’t sleep at all and I had to be up by 6 o’clock to go to work so when I recommended the room for the staff were horrible.
Stayed 12 nights in Feb 2024

2/10 Terrible

Juan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Otto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend this Hotel to anyone!
Stayed 1 night in Nov 2023

4/10 Poor

Marco Vinicio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

No lo recomiendo

La imágenes que se muestran en la aplicación no coinciden con la realidad. El precio que se paga está demasiado alto a lo que otorgan, es un hotel antiguo con poco mantenimiento.
Stayed 1 night in Nov 2023

4/10 Poor

guillermo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not new. But the room is clean and the staff is nice. Easy check in and out. No air conditioning but have warm water and big room.
Stayed 4 nights in Jul 2023

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty rundown. The pools are not clean. The room I was first offered smelt like dusk and properly had not been cleaned in a while. The next room I was offered I saw what looked to be a bed bug sheddings. I left and went to another location I need a refund.
Stayed 1 night in Jul 2023

4/10 Poor

Joseph, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was centrally located in historic downtown Guatemala City. The shower was clogged and I had to ask for a plunger to unclog it /-: No room service and the staff were whatever
Stayed 3 nights in Jul 2023

6/10 Okay

Joshua

Business traveler, Traveled with partner
Liked: Staff & service
The staff was polite. Gave us a quick tour around the vicinity.
Stayed 1 night in Jul 2023

2/10 Terrible

Carlos, Sudbury

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Is not worth the 50$
Stayed 2 nights in Apr 2023

2/10 Terrible

Nicolas

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