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Hotel Ixbalanque

2.5 star property

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Photo gallery for Hotel Ixbalanque

32-inch LED TV with cable channels, TV, fireplace
Television
32-inch LED TV with cable channels, TV, fireplace
Standard Room | Individually furnished, desk, laptop workspace, free WiFi
32-inch LED TV with cable channels, TV, fireplace

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
  • Laundry

Explore the area

View in a map
15 Calle C 7-76 Zona 13, Colonia Aurora 1, Guatemala City, Guatemala
  • Place, La Aurora Zoo
    ‪6 min drive‬
  • Place, National Museum of Archaeology and Ethnology
    ‪6 min drive‬
  • Place, Children's Museum
    ‪6 min drive‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪6 min walk‬

Room options

View all photos for Economy House

Individually furnished, desk, laptop workspace, free WiFi

Economy House

  • Garden view
  • 2 bedrooms
  • Sleeps 7
  • 7 Large Twin Bunk Beds and 6 Twin Bunk Beds
  • Free WiFi

View all photos for Family Room, 2 Bedrooms

Individually furnished, desk, laptop workspace, free WiFi

Family Room, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 7
  • 3 King Beds and 4 Large Twin Beds
  • Free WiFi

View all photos for Family Room

Family Room | Bathroom | Shower, free toiletries, towels

Family Room

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 4 Double Beds
  • Free WiFi

View all photos for Basic Room

A bedroom with a bed, a desk, a chair, a fan, and a bathroom visible through an open door.

Basic Room

  • Garden view
  • 2 bedrooms
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

View all photos for Family Room

A hotel room with a bed, a desk, a chair, a fireplace, and a television.

Family Room

  • 1 bedroom
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

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AC Hotel by Marriott Guatemala City

Zona 16
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 1,003 reviews
$128 nightly
The price is $156
Jul 17 - Jul 18
Total with taxes and fees
AC Hotel by Marriott Guatemala City

About the neighborhood

Guatemala City

Located in Zona 13 within a mile (2 km) of La Aurora Zoo, Hotel Ixbalanque is within 2 miles (3 km) of other popular sights such as Avenida La Reforma. This 10-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • La Aurora Zoo - 6 min drive - 1.4 miles
  • National Museum of Archaeology and Ethnology - 6 min drive - 1.4 miles
  • Children's Museum - 6 min drive - 1.4 miles
  • National Museum of Modern Art - 6 min drive - 1.4 miles
  • Museo Nacional de Historia Natural Jorge Ibarra - 6 min drive - 1.4 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 1 min drive

Restaurants

  • ‪Barreto Cafe - ‬7 min walk
  • ‪Pollo Campero - ‬7 min walk
  • ‪Bar Flights Gallo - ‬8 min walk
  • ‪Gallo Cerveza - ‬9 min walk
  • ‪Airport Lounge - ‬8 min walk

About this property

Hotel Ixbalanque

Guests staying at Hotel Ixbalanque enjoy free WiFi in public areas, laundry facilities, and a TV in a common area. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with luggage storage, access to locker space, and securing valuables.
32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include kitchens, fireplaces, and patios. Housekeeping is not available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • No housekeeping service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Desk
  • Fan
  • Fireplace
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 12 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Kitchen/kitchenette fee: USD 100 per day
  • Credit card charges are subject to a surcharge of 12 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Hotel Ixbalanque Guatemala City
Ixbalanque Guatemala City
Hotel Hotel Ixbalanque Guatemala City
Guatemala City Hotel Ixbalanque Hotel
Hotel Hotel Ixbalanque
Ixbalanque
Ixbalanque Guatemala City
Hotel Ixbalanque Hotel
Hotel Ixbalanque Guatemala City
Hotel Ixbalanque Hotel Guatemala City

Frequently asked questions

What's there to do within easy reach of Hotel Ixbalanque?

This hotel is situated in Zona 13 within a short 18-minute walk of National Museum of Archaeology and Ethnology and also 17 minutes on foot from Natural History Museum. You'll also find La Aurora Zoo and Avenida La Reforma within a short drive.

Will I be able to park at Hotel Ixbalanque?

Yes, self parking is offered for free at the hotel.

Does Hotel Ixbalanque have a casino at the property?

No, Hotel Ixbalanque doesn't have a casino.

Is there an indoor pool at Hotel Ixbalanque?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Ixbalanque?

Couples staying at this hotel will appreciate amenities like a fireplace and a kitchen as well as a free daily breakfast.

Does Hotel Ixbalanque have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Ixbalanque have a restaurant with a breakfast menu?

Hotel Ixbalanque offers free continental breakfast each morning though there is no restaurant.

Does Hotel Ixbalanque allow pets to stay free of charge?

Yes, pets stay free at Hotel Ixbalanque.

Does Hotel Ixbalanque have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Ixbalanque?

The closest major airport to Hotel Ixbalanque is La Aurora Intl. Airport (GUA), which is within a mile.

Can I book a room with a balcony at Hotel Ixbalanque?

Yes, every guestroom at Hotel Ixbalanque comes with a patio and some offer garden and city views.

Hotel Ixbalanque Reviews

Reviews

6.8
Rating 10 - Excellent. 22 out of 66 reviews
Rating 8 - Good. 11 out of 66 reviews
Rating 6 - Okay. 16 out of 66 reviews
Rating 4 - Poor. 5 out of 66 reviews
Rating 2 - Terrible. 12 out of 66 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Suly

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Cozy and close to airport
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ludin

Clean place, gated community feels very safe.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Ashley Ulisis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the price

Fantastic the staff was great and friendly
Stayed 4 nights in Jun 2024
Verified

6/10 Okay

Sara

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was very convenient to the airport and had a great airport shuttle. It also had the size of rooms we needed. The woman at the desk, Gloria I think, was so very helpful.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Leon

Liked: Amenities, property conditions & facilities
Bunk Beds, classic architecture and very clean shared baths
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente services
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Franklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Maynor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness balanced it out the whole experience.
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Paid for a 67Q room. Got a 30Q bed. No towel or soap for the shower “Free continental breakfast” was a piece of toast.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Elden

Friends
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

8 minute walk from airport but older & bare-bones

Very small, older room. One opening window to area under construction. It was a hot night, fan was large & noisy.
Stayed 1 night in Mar 2024
Verified

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe what I spent for this third class hotel. In my opinion, they should charge no more than half the price. You can’t use your credit/debit card.
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Claudia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room wasn't the one we had rented, super small & hot inside! (No air, no fan) Don't think I would be renting again
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were double booked. We booked three rooms with two beds. No one from the property notified either parties even they had contact information for all. We arrived nearly 10pm only to find out that they only had two rooms for our group of 7. Males shared one and females shared the other as there was no time to go look for another hotel. We had to all share one bathroom with many other families and groups. They didn’t want to gives us towels, the children with us had to share towels.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Jennette

Disliked: Staff & service, property conditions & facilities, room comfort

Never responded to late check-in requests

I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

Probably ripped off.

I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged. The amount ended up DOUBLING the cost of my stay, from $25 US to about $50. I feel like I got ripped off. Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional. The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night. Due to this all I wouldn't stay here again.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Silvia

Disliked: Cleanliness, staff & service
This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Maria

No habia conductor disponible para el traslado del aeropuerto al hotel . La comunicación con la recepcion no fue facil. Habitacion sencilla. Y comoda para una noche de paso.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pude entrar, cuando fui me dijeron que no habia cupo y tuve que buscar otro lugar
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Próximo ao aeroporto

Ponto forte: próximo ao aeroporto Banheiro compartilhado
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Navid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El baño en malas condiciones de limpieza
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Carlos Andres

Liked: Cleanliness, staff & service
Disliked: Room comfort
De entrada, no aparecía la reservación hecha por la App, lo cual fue resuelto con cierta prontitud. Luego, increíble que de querer pagar con tarjeta de crédito, se quiera cobrar una comisión adicional del 12%, cuando al hacer la reservación no se menciona por parte del hotel. Increíble que en una reservación para 2 personas, solo se encuentre un paño en el baño. Pero lo peor de todo, que no procuren el descanso del huésped, que permitan la estancia de huéspedes en una condición muy poca aceptable, ya que un grupo de individuos, ebrios y en mal estado, estuvieron haciendo un ruido espantoso primero, como de 4 a tipo 9 pm, y retomaron su escándalo a eso de las 4:30 a 6:30 am. Por lo general, los hospedajes se toman para poder descansar, pero en este hotel nos fue imposible el lograrlo por completo por ello.
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Andrea Vanessa

Disliked: Cleanliness, staff & service, amenities
No nos reservaron el espacio que solicitamos, nos arriesgaron en la noche
Stayed 1 night in Mar 2023