Air conditioner was not working
The personnel in the hotel was very polite and friendly
The location is excellent, was able to visit malls around it without having to be too much time on the streets.
Beautiful views
Worst stay EVER! RUDE RUDE RUDE! No customer service at all. Front desk staff horrible. And found a baby cockroach on my bed. Do not stay here
Would of liked to be told what's included with the stay plus hours and specials the hotel has at the time. How much is the Buffet and when it ends. I was going to stay another week cause a business matter, but they didn't offer a discount or anything. I was already at the hotel for one week. The dry sauna and hot tub could be way hotter. The hotel is walking distance to Miraflores Mall super nice place. Frontdesk girls could speak a little louder. Will stay only for a short time next time.
I was surprised about breakfast it was $45,pp it was good the coffee needs to be better with bigger cups. The housekeeping was super, some of the young ladies up front speak quietly couldn't hear that much. Would like the gym and sauna to stay open longer. Would like them to give you when and were are the amenities of the hotel. Will stay again.
Great Hotel!! Very modern. Nice clean rooms, friendly staff always willing to assist and nice views from the property day and night
It is a very stunning building and our rooms were large more like a suite!
Great location, service, and facilities. Very quiet as well, which is great for a hotel in the city.
Staff, including taxi company retained superb. Fantastic Room. Very good meals. Consistently excellent staff. Very quiet.
Is 5 stars excellent hotel good service good attention to client the others hotel staying in Guatemala City is perfect
This hotel is excelent! We love staying at this hotel when in Guatemala. Very comfortable, clean. The breakfast buffet is very good but a little pricey.
It felt really clean and I felt right at home. The only drawback was probably the music was too loud at an event that they were having until really late hours but other than that, I will definitely be coming back!
Excellent customer service! Clean rooms, convenient location
I had a TERRIBLE experience!!!! I arrived at the hotel at around 7 PM because the car rental facility was behind and took a while, so when I arrived at the hotel they informed me that they did not hold my room because I did not check in before 6 PM. Although I had my paperwork to verify my reservation and it stated the latest I could check in was 11:30 PM! They gave my room away as well as charged my card and were not willing to help me at all. The only thing they offered me was a suite room with a king sized bed for three adults at an outrageous price, and when I asked if they had a normal room they said they only had one but with a queen bed so I asked if we could take that room and add a roll out bed and they said no. The staff was not willing to help with the situation at all, it was very disappointing. We will not be staying there again.
Located in Zona 11, Grand Tikal Futura Hotel is within a few miles (5 km) of popular sights such as Kaminaljuyu and National Museum of Archaeology and Ethnology. This 4.5-star hotel has 205 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. It's connected to the convention center in central Guatemala City and also close to National Museum of Modern Art and La Aurora Zoo.
This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with buffet breakfast served for a fee.
Guests can expect free WiFi and 32-inch LED TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Coffee makers, safes, and phones are other standard amenities.
Grand Tikal Futura Hotel features a full-service spa, an indoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available on request) for GTQ 100 per person one-way. The front desk has multilingual staff that can help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Air conditioner was not working
The personnel in the hotel was very polite and friendly
Dear Nancy. Thank you for your comments and rating. We hope to have you with us again and that you can enjoy another excellent stay.
The location is excellent, was able to visit malls around it without having to be too much time on the streets.
Dear Haroldo. Thank you for your comments, rating and for recommending us. We look forward to having you back to enjoy another excellent stay.
Beautiful views
Dear guest, Thank you for your review. We are glad to hear that you like our beautiful views. We hope to welcome you back soon!
Dear guest, We are sorry you didn't met your expectations through your stay. We would like to hear some feedback so we can improve our guest's experiences. Please let us know what went wrong in this ocassion,
Worst stay EVER! RUDE RUDE RUDE! No customer service at all. Front desk staff horrible. And found a baby cockroach on my bed. Do not stay here
Dear Jennifer Tello, We will open a case with the online agency about your attitude, trying to cheat us, just for not pay an extra person. We will be in contact.
Would of liked to be told what's included with the stay plus hours and specials the hotel has at the time. How much is the Buffet and when it ends. I was going to stay another week cause a business matter, but they didn't offer a discount or anything. I was already at the hotel for one week. The dry sauna and hot tub could be way hotter. The hotel is walking distance to Miraflores Mall super nice place. Frontdesk girls could speak a little louder. Will stay only for a short time next time.
I was surprised about breakfast it was $45,pp it was good the coffee needs to be better with bigger cups. The housekeeping was super, some of the young ladies up front speak quietly couldn't hear that much. Would like the gym and sauna to stay open longer. Would like them to give you when and were are the amenities of the hotel. Will stay again.
Good morning, your comments are essential to improve our service. We will make sure that your observations are transmitted to the people in charge. We hope to see you soon!
Great Hotel!! Very modern. Nice clean rooms, friendly staff always willing to assist and nice views from the property day and night
Thank you, for Grand Tikal Futura Hotel our guest's comments are very important. Our service and quality distinguish us and we are always working forward to be the best in the hotel industry. It will be a pleasure to see you again!
It is a very stunning building and our rooms were large more like a suite!
Dear Nancy. Thank you for your comments and rating. We are sorry for the inconveniences you had during your stay, we will follow up with you to avoid inconveniences in the future. We hope to have you with us again and that you can enjoy an excellent stay with us.