Our server/bar manager at Zielo rooftop bar was extremely nice and talked to us a good bit. All staff we interacted with were very polite. We will be using this hotel again when we come back.
Excellent hotel with very friendly staff. Rooms are very spacious and beds are comfortable. Bathroom super clean. Breakfast buffet is expensive.
Te hotel was clean and well appointed and very quiet. However, the hot water took several minutes to get warm enough to take a shower. Was the hot water coming from the water heater in the basement? Is that a drawback of being on 14th floor? Additionally, I requested a 3.30 AM wake up so that we could be brought to the airport in the 4.15 shuttle. No wake up call because the front desk scheduled the wake up call for 4.15. We woke up at 3.54 AM and had to hurry to check out and meet the shuttle (which was exacerbated by the hot water situation. Lastly, for the price charged for a room, the shuttle really should be no charge. Instead, it is $10 per person, each way. Suffice to say, I guess I expected the service to be a little bit better and I do not see the value of paying the premium price charged by this property.
Nice area with good restaurants; well decorated and modern hotel with a pool; good restaurant; it was a good choice in Guatemala City
very considerate staff ultramodern clean hotel. Food selection was an epicureans delight as well as wait staff
Very clean rooms. Friendly staff. Room smelled like exhaust from trucks and cars pollution.
Attentive staff and the room are spacious and quiet.
Great staff excellent choice of food very good location
Nice hotel in the city and excellent service. Food is delicius
It was wonderful and relaxing. Just what I needed. But...... beware if you have friends that live close and would like them to meet at the room top or even in your room, the staff will charge you a fee. Some how this is for our “the guests protection”.... I guess $20 plus taxes will stop bad people once they have entered the hotel. 4 Star hotel without brains.
ABSOLUTELY LOVE MY STAY . I FELT SECURE. AMAZING STAFF AND SERVICE! I’m definitely going to stay again .
Very poor personnel training not to par with the material investment.
Great experience. Great Accomodation. Nice treat. Nice hotel very new.
Very good hotel. Better tan the intercontinental.
Hotel is in great location. Great malls and restaurants within walking distance and very friendly staff. Will be using this place more often as I travel often for business.
Located in Zona 10, Hyatt Centric Guatemala City is within a 5-minute walk of sights such as The Village Shopping Center and Avenida La Reforma. This 4.5-star hotel welcomes guests with 138 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. Centrally located in Guatemala City, the hotel is connected to the convention center, and a short walk from Plaza Fontabella Shopping Center and Union Church of Guatemala.
For your convenience, a buffet breakfast is available for a fee. Satisfy your hunger without leaving your room with room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/cafe.
42-inch TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries and slippers. Other standard amenities include minibars, laptop-compatible safes, and ironing boards.
Guests of Hyatt Centric Guatemala City have access to an outdoor pool, a gym, and a rooftop terrace. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for USD 16.25 per vehicle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, a business center, and a meeting room.
Our server/bar manager at Zielo rooftop bar was extremely nice and talked to us a good bit. All staff we interacted with were very polite. We will be using this hotel again when we come back.
Excellent hotel with very friendly staff. Rooms are very spacious and beds are comfortable. Bathroom super clean. Breakfast buffet is expensive.
Dear Guest, Thank you for your review! We are glad to know you enjoyed your stay with us and that our rooms and staff met all your expectations. We hope to see you again very soon!
Dear Guest, Thank you so much for your excellent rating! We appreciate your preference, we hope you come back soon!
Te hotel was clean and well appointed and very quiet. However, the hot water took several minutes to get warm enough to take a shower. Was the hot water coming from the water heater in the basement? Is that a drawback of being on 14th floor? Additionally, I requested a 3.30 AM wake up so that we could be brought to the airport in the 4.15 shuttle. No wake up call because the front desk scheduled the wake up call for 4.15. We woke up at 3.54 AM and had to hurry to check out and meet the shuttle (which was exacerbated by the hot water situation. Lastly, for the price charged for a room, the shuttle really should be no charge. Instead, it is $10 per person, each way. Suffice to say, I guess I expected the service to be a little bit better and I do not see the value of paying the premium price charged by this property.
Dear Guest, thank you so much for taking the time of prividing such valuable feedback about your second home, Hyatt Centric Guatemala Hotel, it is really important to us what you think about our service in order for us to work on those areas of opportunity that we have to improve on. We will attend those areas where you didn't feel satisfied, and allow me to offer you the most sincere apoligy regarding the undone wake up call. We will make sure this won't happen again. Please let us take care of you on your next visit.
Nice area with good restaurants; well decorated and modern hotel with a pool; good restaurant; it was a good choice in Guatemala City
Dear Steven, we're glad you enjoyed your visit to your second home, Hyatt Centric Guatemala. Thank you so much for your good review and comments! We look forward to welcome you back anytime soon!
Dear guest, thank you very much for giving us an excellent rating. I hope you can come back soon.
Dear guest, thank you very much for your excellent rating. We hope you come back soon and can serve you as you deserve.
very considerate staff ultramodern clean hotel. Food selection was an epicureans delight as well as wait staff
Dear guest, Thank you very much for your rating and comments. We love knowing that our infrastructure, food and service have been of your total pleasure. We hope you can come back soon.
Very clean rooms. Friendly staff. Room smelled like exhaust from trucks and cars pollution.
Dear guest, thank you very much for giving us your rating and comments. I am glad to know that the room has been of total pleasure and comfort during your stay. I am sure that all our staff enjoyed being able to serve you and make you feel at home. Come back soon.
Dear Michael, thank you for your kind comments. We are glad that you enjoyed your stay and that service at our Roofbar Zielo was good.