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Recent guest reviews

The location is excellent related to why I go to Grand Rapids.

Great location, helpful staff, and comfy beds. A great little gem with quick access to downtown!

Room and hotel were very clean. The hotel was convenient to many things downtown. Unfortunately I could not check in early (I arrived at noon on a Sunday) but apparently all rooms were booked the night before so they were cleaning all rooms.

It was not as nice as the advertisements made you think. Once getting to the room I found sunglasses, cigarettes, and used condom wrappers and no tv remote. We were also walked in on by housekeeping both mornings even after telling them no thank you!! The price was great but I probably wouldn’t stay again..

Very high. Nice outdoor patio. Front desk seemed like they really liked me. The kids sucked. Color scheme was terrible.

Enjoyed hanging out with my family at the pool and hot tub yesterday. Warm and lovely 😊.

Great pool. Elevator floor was really dirty. Lamp shade in bedroom wwas crooked -- I fixed it.Great bead and pillows. Place would be 5 stars if it was just cleaner. And got basic touch up paint/ fixed places where wallpaper is peeling up. Little things that make a huge difference.

Cheapest price in the downtown but needs some better management as it's a bit rundown. Clean it up, refresh it with some interesting style, maybe wallpaper a wall in each room. enhance the entrance and get better beds. I feel 80 a night would be a fairer price.

Lobby was clean and inviting. Room was clean but the bathroom had mold in the shower area and the ceiling was spackled and not painted in areas. The heat would not stop running even after we turned it down to 58 degrees. The front desk clerk told me I should have turned the air on. It was winter, and there was 2 inches on snow that night. I don't think he knew how a thermostat should work. We spent a very hot, uncomfortable night there. Will not return.

There has been significant effort, or at least it seemed, to update the hotel. Rooms are somewhat modern, and the large flat screen tv was great. The showers are odd - i mean I’m 5’6” and I’m eye to eye with the shower head. That’s gonna suck for anyone over 6’. Also - it would be nice if you enforced the no smoking policy. Really didn’t care for the entire floor smelling like weed smoke. I know it’s legal and all in Michigan but still.

The Grand River Hotel is our favorite hotel in the area! Great price with luxury comfort :)

bed so so. hvac loud. can't get room dark enough. bathroom was small.

Hotel is.. decent. Bathrooms are a bit outdated.. our steel bathroom door was difficult to close and made a horrific noise.. Also, no exhaust fan in the bathroom was not very pleasant. Overall tho, bedding and room were clean and comfortable, staff was nice, and food from the hotel restaurant was very good! Though i would probably look for a bit more updated hotel next time, i would not hesitate to stay here again.

Ann Street NW Grand Rapids MI

Hotel highlights

  • Close to DeltaPlex Arena and Conference Center
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

DeltaPlex Arena and Conference Center is within a mile (2 km) of The Grand River Hotel an Ascend Hotel Collection Member, and other popular attractions like Grand Rapids Art Museum are within a few miles (5 km). This 162-room, 3-star hotel has conveniences like free in-room WiFi, free self parking, and a fitness center.


Dining

This hotel serves as home to a restaurant, which has ocean views and specializes in American cuisine, along with a bar. Start each morning with full breakfast, available for a fee from 6 AM to 11 AM.


Rooms

Guests can expect to find free WiFi and 42-inch an LCD TV with satellite channels. Beds are dressed in premium bedding and down comforters, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an MP3 dock, a refrigerator, and a microwave.


Property features

Guests staying at The Grand River Hotel an Ascend Hotel Collection Member enjoy a fitness center, a spa tub, and free WiFi in public areas. There's free parking and a free area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Room, 1 King Bed

King 1 | Sleeps 4

Room, 1 King Bed, Non Smoking, River View

King 1 | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for The Grand River Hotel an Ascend Hotel Collection Member

Everyone (23) Couples (4) Family (5)
3
Everyone

By on Oct 6, 2019

Review comment responded on Oct 6, 2019

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4
Everyone

By on Sep 26, 2019

Review comment responded on Sep 27, 2019

We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

5
Everyone

By on Sep 13, 2019

Review comment responded on Sep 14, 2019

Thank you so much for the incredible rating. We look forward to your next visit!

4
Everyone

By on Aug 26, 2019

Review comment responded on Aug 26, 2019

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

5
Everyone

The location is excellent related to why I go to Grand Rapids.

By on Aug 17, 2019

Review comment responded on Aug 17, 2019

From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

5
Friends

Great location, helpful staff, and comfy beds. A great little gem with quick access to downtown!

By on Jun 14, 2019

Review comment responded on Jun 14, 2019

From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

5
Everyone

Room and hotel were very clean. The hotel was convenient to many things downtown. Unfortunately I could not check in early (I arrived at noon on a Sunday) but apparently all rooms were booked the night before so they were cleaning all rooms.

By on May 28, 2019

Review comment responded on May 28, 2019

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

4
Everyone

By on May 28, 2019

Review comment responded on May 28, 2019

On behalf of our entire staff thank you for staying with us and for rating your stay.

2
Partner Couples Families

It was not as nice as the advertisements made you think. Once getting to the room I found sunglasses, cigarettes, and used condom wrappers and no tv remote. We were also walked in on by housekeeping both mornings even after telling them no thank you!! The price was great but I probably wouldn’t stay again..

By on May 19, 2019

Review comment responded on May 19, 2019

It means so much to have earned your business. We appreciate the feedback regarding our housekeeping and price. We appreciate you taking the time to share your experience.

5
Friends

Very high. Nice outdoor patio. Front desk seemed like they really liked me. The kids sucked. Color scheme was terrible.

By on May 1, 2019

Review comment responded on May 1, 2019

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

The Grand River Hotel an Ascend Hotel Collection Member

270 Ann Street NW, Grand Rapids, MI 49504
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