The hotel was closed when we got there so we had to find another hotel last minute
This place was under construction... no restaurant nearby, no place to buy anything. Couldn’t get to my room withou some hassle. No hot water.
The property is under construction. Work being done downstairs debri everywhere. Staff was rude and unhelpful. Charged us to enter the pool area $57.00 for five people to just walk into the pool area. Room was dirty. Dried fluids on bed at check in. Mold in bathroom closet was broke. Lamps broke n dirty. Carpets were dirty
Pool towels never available Rooms were it clean and drainage in room was poor
Easy access to freeways and close to downtown. Staff was very friendly.
We stayed there after a late evening flight in from Puerto Rico. The desk clerk had us virtually completely checked in upon our arrival. A credit card swipe and a couple of initials on the check in form and we were on our way to the room. We had a great nights sleep and headed down for breakfast which was very nice and much more than adequate. The staff there is very nice and the facilities are well taken care of. We will surely stay there again!
Overall great place to stay. Clean and friendly staff
Room and hotel were clean. Breakfast was great. They even had a free kids movie and ice cream night during our stay. Splash park isnt huge, but perfect size to keep close eye on the kids and they loved it. Our only complaint was the cable TV was being worked on for our 3 day stay and sometimes was not on.
Stayed for business. Breakfast had a decent selection. Coffee was always available in the lobby. No shuttle from the airport.
We loved it. We come back every year. The kids absolutely love it . Love the adult hot tub.
The service at this hotel was fantastic and the location was perfect!
Clean room, friendly staff, and a nice environment all together.
We booked this for our two year old daughter's birthday party. Their facilities were perfect for young children. The room was great and the staff was extremely courteous.
Hotel was good a little pricey but they let us come 3 hours before checkin to use the pool.
The hotel was very clean and well kept. We booked this hotel because we wanted to get away some where close for a couple days for our anniversary and didn't want to spend a lot. They have a little indoor water park which is great for little kids and a nice pool we were able to enjoy. Every where we visited was in close driving distance. Next time we'll be bring the kids along! Great deal! The only complaint I would have is that the hallways were always cold. It didn't seem to bother other guest I guess it was August and they just wanted to keep everyone cool.
The king room had a comfortable bed, a nice shower, and a Jacuzzi I didn't need. The only problem was that I was on the hallway leading to the pool. The "shhh" sign in the hallway should have given me a clue that noise might be a problem.
This hotel was clean, staff was friendly, waterpark was enjoyable. Hope to visit again soon!
Perfect Hotel for a Nice Weekend. good Water Park too.
the staff was great for helping with all our needs. they also let us have some breakfast before they were even open in morning because our train was to leave before they opened for breakfast
Holiday Inn Grand Rapids - South is located within a few miles (5 km) of Master Arts Theatre and Mercy Health Southwest Campus. This 79-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 9:30 AM.
The 79 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and ironing boards.
Holiday Inn Grand Rapids - South features an indoor pool, a children's pool, and a fitness center. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Other amenities at this family-friendly hotel include a spa tub, free WiFi in public areas, and a conference center.
The hotel was closed when we got there so we had to find another hotel last minute
This place was under construction... no restaurant nearby, no place to buy anything. Couldn’t get to my room withou some hassle. No hot water.
Sorry to hear that things didn't go well. I hope you will consider giving us another chance when we are done with renovations - we are converting to a full service Holiday Inn, including a bar and restaurant.
The property is under construction. Work being done downstairs debri everywhere. Staff was rude and unhelpful. Charged us to enter the pool area $57.00 for five people to just walk into the pool area. Room was dirty. Dried fluids on bed at check in. Mold in bathroom closet was broke. Lamps broke n dirty. Carpets were dirty
Sorry to hear of this but we want to make it right. Each room comes with 5 wrist bands for our splash pad - were you charged in addition to that? Did you have 5 additional guests, over and above the 5 that were included? Please let us know so we can fix it urgently.
Pool towels never available Rooms were it clean and drainage in room was poor
Easy access to freeways and close to downtown. Staff was very friendly.
We stayed there after a late evening flight in from Puerto Rico. The desk clerk had us virtually completely checked in upon our arrival. A credit card swipe and a couple of initials on the check in form and we were on our way to the room. We had a great nights sleep and headed down for breakfast which was very nice and much more than adequate. The staff there is very nice and the facilities are well taken care of. We will surely stay there again!
Overall great place to stay. Clean and friendly staff
Thank you for taking the time to leave a review regarding your last trip to the hotel. We are glad to hear the location of the hotel was perfect for you and that you got to experience our wonderful customer service we strive for. Look forward to having you stay with us again on your next trip to the area.
Room and hotel were clean. Breakfast was great. They even had a free kids movie and ice cream night during our stay. Splash park isnt huge, but perfect size to keep close eye on the kids and they loved it. Our only complaint was the cable TV was being worked on for our 3 day stay and sometimes was not on.
Stayed for business. Breakfast had a decent selection. Coffee was always available in the lobby. No shuttle from the airport.
We are very sorry for the inconvenience. We have reopened. We hope you will consider giving us another chance where we can show you this unsatisfactory stay was an exception.