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Hilton London Gatwick Airport

4.0 out of 5.0
Overview Reviews Amenities & Policies
South Terminal Gatwick Airport, Gatwick, England
1-844-663-2269
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour health club
  • Business center
3.5
out of 5
Average Guest Review
See all 89 reviews
Room cleanliness 3.5
Service & staff 4.0
Room comfort 3.5
Hotel condition 3.0

This hotel is most popular for:

  • Everyone
  • Family
  • Couples

Recent guest reviews

Great location for flying out of Gatwick. Employees very friendly. Room clean and comfortable. Only issue, if you book your room through an agent other than Hilton, there is no free WiFi in your room. You get 60 minutes if you sit by the bar. Certainly not what you except from a Hilton. It was never a problem at any other hotel.

People were courteous and respectful. Room was clean.

Great location if flying out of Gatwick’s south terminal.

Very convenient, you just walk from the terminal to your soundproof room.

hotel is extremely old and run down it seemed like a cheap motel rathan than a hilton

Well they didn't let me know about the power was of from my room with no air conditioning.

Very closed to airport. Friendly staff. Good meal at the garden restaurant.

a/c didn't work; no bottled water available in room, nor glasses. very blase service like they know they are a airport hotel and no one is going to stay here beyond their in and out flight schedule, so they don't go the extra mile. As for positives, good breakfast

Wonderful and helpful staff. The room was just ok.

The Room decor was very outdated. Hall ways where dark. breakfast was limited.

Didn't like the hard bed, and also didn't like the filth of the building

The location and check in was good but the room was very outdated, the bathroom had peeling paint , was not clean , the towels were thin and the bed lumpy I expected a lot more from Hilton.

It was at the airport and close to the departure gate

The only pro is the location to the South Terminal. The property is in dire need of renovations, the carpet had multiple stains, the desk chair was stained, there was only a lamp on 1 side of the bed, the bathtub was stained and the thermostat barely worked in the room

No facecloths, old towels, no blow dryer, tv so old no usb, stains on carpet, not up to Hilton standards even for basic room.

Convenience of location when taking a morning flight.

South Terminal Gatwick Airport Gatwick England

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • 24-hour health club
  • Business center

Located 1.4 mi (2.3 km) from Manor Royal Business Park, Hilton London Gatwick Airport is within a 10-minute drive of Crawley Town Hall. This 821-room, 4-star hotel has 2 restaurants and 2 bars/lounges, along with a 24-hour health club. Located centrally in Gatwick, it's connected to the airport and also close to Gatwick Aviation Museum and Effingham Park Golf Course.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 5:30 AM to 10:30 AM and on weekends from 5:30 AM to 11:00 AM.


Rooms

An LCD TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, a laptop-compatible safe, and a phone.


Property features

At Hilton London Gatwick Airport, guests have access to a 24-hour health club, free WiFi in public areas, and conference space. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Additional amenities include a business center, a computer station, and express check-in.

Room options

Room, 1 Double Bed

Full 1 | Sleeps 2
$84* Per night/room Nov 1 - Nov 2

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Triple Room

Full 1 | Sleeps 3

Executive Room, 1 Double Bed

Full 1 | Sleeps 2

Family Room, 1 Double Bed

Full 1 | Sleeps 6

Guest reviews for Hilton London Gatwick Airport

Everyone (32) Couples (17) Business (5) Family (26) Other (9)
4
Everyone

By on Oct 12, 2019

Review comment responded on Oct 14, 2019

Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. Also I am delighted to confirm that a refurbishment is underway which is so extensive it will take until 2021/22 to fully complete. The first phase or newly renovated rooms should be back on line mid-December. We are extremely excited at the enhancements the final results will bring for our guests and in the meantime we will I assure you make effort to address any issues and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,

4
Families

Great location for flying out of Gatwick. Employees very friendly. Room clean and comfortable. Only issue, if you book your room through an agent other than Hilton, there is no free WiFi in your room. You get 60 minutes if you sit by the bar. Certainly not what you except from a Hilton. It was never a problem at any other hotel.

By on Sep 14, 2019

Review comment responded on Sep 23, 2019

Thank you for your post and the good score given: also the hotel is undergoing a major refurbishment which is so extensive that it will take until 2021/22 to be fully completed. We are extremely excited at the enhancements it will bring for our guests and do hope we will have the opportunity to welcome you back. sincerely…

5
Families Friends

People were courteous and respectful. Room was clean.

By on Aug 31, 2019

Review comment responded on Sep 3, 2019

Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. Also I am delighted to confirm that a refurbishment is underway which is so extensive it will take until 2021/22 to fully complete. The first phase or newly renovated rooms should be back on line mid-December. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make effort to address any issues and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,

3
Everyone

By on Aug 18, 2019

Review comment responded on Aug 19, 2019

Thank you for choosing our hotel for your accommodation and for taking the time and trouble to post. I am so sorry for any disappointment or inconvenience caused and please be assured that all guest scores/feedback are shared and investigated to improve for the future. Also I am delighted to confirm that a refurbishment is underway which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make effort to address any issues, and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,

4
Everyone

Great location if flying out of Gatwick’s south terminal.

By on Aug 7, 2019

Review comment responded on Aug 7, 2019

Thank you for choosing our hotel for your accommodation and for the great scores and comments. Best regards…

5
Everyone

By on Aug 6, 2019

Review comment responded on Aug 6, 2019

Thank you for choosing our hotel for your accommodation: I was absolutely delighted and very grateful to see the scores given and again thank you! Also I am delighted to confirm that we have started a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you continue to make any wrongs right and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,

4
Families

Very convenient, you just walk from the terminal to your soundproof room.

By on Aug 1, 2019

Review comment responded on Aug 2, 2019

Thank you for choosing our hotel for your accommodation: I was absolutely delighted and very grateful to see the scores given and again thank you! Also I am delighted to confirm that we have started a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make any wrongs right and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,

2
Families

hotel is extremely old and run down it seemed like a cheap motel rathan than a hilton

By on Jul 31, 2019

Review comment responded on Aug 2, 2019

I am so very sorry to read that we did not reach your expectations during your visit and please accept my unreserved apologies.

4
Families

Well they didn't let me know about the power was of from my room with no air conditioning.

By on Jul 23, 2019

Review comment responded on Jul 24, 2019

Thank you for your post: I was sorry to read your feedback however as your post is anonymous I am unable to investigate. Please be assured however that we would not intentionally let a room without any power so there must have been an issue which I hope was addressed for you. Sincerely...

4
Families

Very closed to airport. Friendly staff. Good meal at the garden restaurant.

By on Jul 17, 2019

Review comment responded on Jul 23, 2019

Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. Also the hotel is undergoing a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,

Hilton London Gatwick Airport

South Terminal Gatwick Airport, Gatwick, England RH6 0LL
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