Couldn’t sleep,Bed not comfortable at all!
Check in was terrible, didn’t get the room I booked even though I was there at 6.30. Room I got was in the “new building”, the lady at the front desk couldn’t even give directions. It was about 400 yards of walking with heavy suitcases (airport hotel). Never again!!!
Convenient and clean. No frills
The matress sucked, the shower didn't get very warm, almost cold, there is no parking on site, there was a lot of noise coming from somewhere the 2nd morning I was there and you have to request face towels, wasn't very happy with the overall experience....
convenient to airport
Easy access from with terminal. Spacious rooms, good toiletries.
Great for overnight stay waiting for next connection.
Located 1.6 mi (2.6 km) from Manor Royal Business Park, Hilton London Gatwick Airport is within a 10-minute drive of other popular attractions like Crawley Town Hall. This 821-room hotel welcomes guests with conveniences like a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to the airport in central Gatwick, and a short drive from Lets Race and Archway Theatre.
Start each morning with full breakfast, available for a fee from 5:30 AM to 10:30 AM. Savor a meal from the comfort of your room with 24-hour room service, or grab a bite to eat at the onsite restaurant.
55-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, laptop-compatible safes, and ironing boards are also standard. Housekeeping is available on request.
Renovated in 2023, Hilton London Gatwick Airport offers a 24-hour gym, free WiFi in public areas, and conference space. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a business center, a computer station, and express check-in.
Couldn’t sleep,Bed not comfortable at all!
Check in was terrible, didn’t get the room I booked even though I was there at 6.30. Room I got was in the “new building”, the lady at the front desk couldn’t even give directions. It was about 400 yards of walking with heavy suitcases (airport hotel). Never again!!!
Hi,Thank you for sharing your comments with us. I apologize for the inconvenience occurred during your stay. I must tell you that we have upgrade your room to King Delux to King Executive room complimentary. I apologize again if you did not like the room but we wish to see again in the future.Thank youKind Regards,
Thank you for your feedback. I am sorry to see by your scores that we let you down in your recent stay. If you would like to provide us with a more extended feedback we would appreciated it as it will help us improve in the future.Kind regards,
Convenient and clean. No frills
Hi,Thank you for the feedback. We are glad to hear that you enjoyed the stay with us.We hope to welcome you back in the near future.Kind Regards,
The matress sucked, the shower didn't get very warm, almost cold, there is no parking on site, there was a lot of noise coming from somewhere the 2nd morning I was there and you have to request face towels, wasn't very happy with the overall experience....
Dear Shona,Thank you for taking your time to leave us your feedback.We are very sorry to hear that we let you down on this stay. Your feedback is being reviewed and will be used to improve on our services.We look forward to welcoming you back to Gatwick Hilton soon.Kind regards,Hilton Gatwick team
Thank you for your feedback! We are happy to hear that your recent stay with us was enjoyable! Looking forward to welcoming you again. Sincerely,
convenient to airport
Thank you for your feedback! We hope to welcome you back soon. Kind regards,
Easy access from with terminal. Spacious rooms, good toiletries.
Thank you for your feedback! We hope to welcome you back soon. Kind regards,
Great for overnight stay waiting for next connection.
Thank you for your feedback!We are very happy to hear that your recent stay with us was enjoyable!Sincerely,
Thank you for your feedback!We are sorry to hear your stay with us did not meet your expectations.All your comments and marks will be thoroughly reviewed and we will make sure to improve.Sincerely,