Well, had a trip for surgery. They didn’t offer any surgery rates. It took us a couple of days to realize that the smell on our beds was that someone had peed In the middle of the mattress and housekeeping changed sheets but must not have washed comforter because the comforters smelled like pee in places. We stripped the bed and flipped the mattress and had them deliver cleaner bedding which we put on ourselves. Pretty disgusting to be sleeping on a mattress of pee. Likely some kid had an accident before we got the room. No real amenities. Area ok. 1st night called for blankets and waited over 2 hours. There is a kitchen with a pan but without a turner/spatula - made cooking unnecessarily difficult.
Very clean and modernized room ; tv streaming available as well.
The hotel is beautiful but they have the worst service
This was overall a nice hotel. The bathroom had loose and cracked tiles but we were only there one night so not a big deal. The hot breakfast ran out and when I went down at 8:30 all they had left was cereal and yogurt which was disappointing.
Residence Inn Long Island Garden City places you next to Roosevelt Field Mall and within a few miles (5 km) of other popular attractions like Nassau Veterans Memorial Coliseum. This 3-star hotel has 163 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour gym.
Free continental breakfast is included with your stay and awaits you each morning.
All 163 rooms feature microwaves, refrigerators, and dishwashers. Flat-screen TVs come with cable channels and video-game consoles, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Ovens, stovetops, and coffee makers are other standard amenities. Weekly housekeeping is available.
At Residence Inn Long Island Garden City, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
Well, had a trip for surgery. They didn’t offer any surgery rates. It took us a couple of days to realize that the smell on our beds was that someone had peed In the middle of the mattress and housekeeping changed sheets but must not have washed comforter because the comforters smelled like pee in places. We stripped the bed and flipped the mattress and had them deliver cleaner bedding which we put on ourselves. Pretty disgusting to be sleeping on a mattress of pee. Likely some kid had an accident before we got the room. No real amenities. Area ok. 1st night called for blankets and waited over 2 hours. There is a kitchen with a pan but without a turner/spatula - made cooking unnecessarily difficult.
Very clean and modernized room ; tv streaming available as well.
Thank you for your 5 out of 5 rating. We appreciate you taking the time to share your feedback and hope that you come back in the near future.
The hotel is beautiful but they have the worst service
Thank you for your feedback. We strive to deliver exceptional experiences, I am so sorry we fell short. In an effort to improve the way we do business, I would love to get more details about your stay so that your concerns can be addressed directly with the appropriate team member(s).
Thank you for sharing your feedback regarding your recent stay at the Residence Inn Garden City. We look forward to welcoming you back in the near future and making your next stay a 5 out of 5!
This was overall a nice hotel. The bathroom had loose and cracked tiles but we were only there one night so not a big deal. The hot breakfast ran out and when I went down at 8:30 all they had left was cereal and yogurt which was disappointing.
Hi Guest, Thanks so much for staying with us. We are so forever thankful for your 4 out of 5 stars. Also, we are so sorry to hear about the mishaps. We will be sure to inform the respective parties. Thanks so much for staying with us. And we hope to see you again soon. In the means of time , travel and stay safe!
Hi Giesensky, Thanks so much for staying with us. We are so sorry that your stay was not 5 stars. We do so hope to have another opportunity to provide a 5 star level of service. In the means of time, travel and stay safe.
Hey, We're so glad you had a 5 stars stay!
thank you for your feedback! Please reach out to me directly to discuss (516.742.2500)!