Unsatisfactory due to check in was supposed to be at 3:30 and room was not available until 5. Bed sheets were not washed and stank. Room smelled like cigarettes at check in. To be able to possibly accommodate rooms on same floor they tried to push check in until after 6.
Hotel room was great- clean and comfortable. The shuttle wasn’t working which was disappointing since I selected the hotel based on that option to transport me to and from the airport.
I really did like this hotel. I stayed here mainly because a class was being held there. This made it very convenient and easy to stay wake up and go just down the elevator to get to the class. The hotel looked small but once inside its very open and bigger than it looks. I felt safe here, especially since they had security out in the parking look at night and I did see another during the day walking around in the hotel. They do have a pool, but when i arrived it was a bit too late to use it, but I did like the pool area. They also have a gym and business center. Check in was easy but my biggest complaint was I didn't get my cookie!! I will have to ask for 2 if I go next time. The rooms are nice and clean, and the rooms have the biggest TVs i've seen in a hotel room ever. My room did have a small refrigerator and glassware. Nice sitting area as well. There was some noise from the near by train tracks but its not to the point where it was unbearable. My room was right in front of the elevators, which can be good, but I did hear the elevator ringing and dinging every time someone got on and off the elevator. I'd definitely come back and stay here if I needed to, but was ask for a room not in front of the elevators, and I will ask for an extra cookie that I didnt' get on this trip.
Estuvo bien
Great place to stay with friendly staff. I’m sure it will be even better after the COVID restrictions are lifted.
Convenient location, rooms are clean, staffs are friendly.
The property was high-end with a waterfall feature in the lobby area, very fast elevators, and a nice bar. It was surprisingly upscale for downtown Fresno.
Nice hotel, very quiet and beautiful, staff have been amazing.
Great stay and clean. Staff was super friendly and it met all our needs
We stayed 2 nights and got room service 4 times (2 nights/2 mornings) and it was delivered within 25 minutes and was absolutely delicious and not bad priced. Maid service stopped by in the morning to see if we needed anything (extra towels/coffee packs/etc.). We couldn't get get the shower to work (our own fault- it actually worked fine) but maintenance was there in 5 minutes of being told. Overall Very clean and very friendly staff. Would highly recommend and would definitely stay there again.
The staff was courteous, the facilities were well kept, and the room was comfortable. We liked that there was a bar and restaurant on site. Will definitely stay again.
I like that the people that work there were very helpfull. The only thing that was a negative for me was that the pool was not cristal clear. Other than that had a wonderfull time
All was perfect. Clean room, wonderful staff, great pool, beautiful hotel for us small town folk.
Friendly Staff. Lovely large & clean room. A home away from home.
Located in Downtown Fresno, DoubleTree by Hilton Fresno Convention Center is adjacent to Selland Arena and within a 10-minute walk of other popular attractions like Fresno Convention Center. This 4-star hotel welcomes guests with 321 rooms and conveniences like an outdoor pool, an indoor pool, and a 24-hour gym.
Enjoy dining at The International Cafe, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 11:00 AM.
Guests can expect free WiFi and 37-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, coffee makers, and free weekday newspapers are also standard. Housekeeping is available on request.
DoubleTree by Hilton Fresno Convention Center features an indoor pool, an outdoor pool, and a 24-hour gym. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a spa tub, and a conference center.
Unsatisfactory due to check in was supposed to be at 3:30 and room was not available until 5. Bed sheets were not washed and stank. Room smelled like cigarettes at check in. To be able to possibly accommodate rooms on same floor they tried to push check in until after 6.
Hotel room was great- clean and comfortable. The shuttle wasn’t working which was disappointing since I selected the hotel based on that option to transport me to and from the airport.
Thank you for the feedback... so sorry our shuttle isn't back up due to COVID procedures... we hope to have it back soon.
I really did like this hotel. I stayed here mainly because a class was being held there. This made it very convenient and easy to stay wake up and go just down the elevator to get to the class. The hotel looked small but once inside its very open and bigger than it looks. I felt safe here, especially since they had security out in the parking look at night and I did see another during the day walking around in the hotel. They do have a pool, but when i arrived it was a bit too late to use it, but I did like the pool area. They also have a gym and business center. Check in was easy but my biggest complaint was I didn't get my cookie!! I will have to ask for 2 if I go next time. The rooms are nice and clean, and the rooms have the biggest TVs i've seen in a hotel room ever. My room did have a small refrigerator and glassware. Nice sitting area as well. There was some noise from the near by train tracks but its not to the point where it was unbearable. My room was right in front of the elevators, which can be good, but I did hear the elevator ringing and dinging every time someone got on and off the elevator. I'd definitely come back and stay here if I needed to, but was ask for a room not in front of the elevators, and I will ask for an extra cookie that I didnt' get on this trip.
Thank you for the valuable feedback. We do hope to see you again on a future visit... and get you that cookie. Due to covid many are hesitant in the receiving of the cookies, but we hope to be back to normal operations soon.
Estuvo bien
Gracias
Great place to stay with friendly staff. I’m sure it will be even better after the COVID restrictions are lifted.
Thank you for the feedback!
Convenient location, rooms are clean, staffs are friendly.
The property was high-end with a waterfall feature in the lobby area, very fast elevators, and a nice bar. It was surprisingly upscale for downtown Fresno.
Nice hotel, very quiet and beautiful, staff have been amazing.
Sandra, thank you for sharing your feedback. This is not the norm for us, but it is helpful for our management team to be aware of incidents such as this so that we can ensure they are not repeated. We'll be following up with our housekeeping staff promptly.