The cooling system at room very noisy couldn't sleep
I stayed here and everything went wrong from the begin
Staff were inviting, kind, and curious! Staff went out of their way to accommodate my wife, my 4 kids and myself! Highly recommend this location!
Staff was extremely attentive and very clean. It was very simple to book and the rooms is spotless. Overall had a great experience
Everything was good except for the plumbing. Bathroom sink and shower were very slow to drain.
Very clean hotel and the air condition was good. The customer services were friendly people.
I was impressed by Cleanliness and courteous staff
The hotel is designed well and located conveniently near the airport. The staff was courteous and responsive to our request for clean towels. However, there was NO indication that there would be no cleaning or room services during our three day stay until our checkout. We even notified the room cleaners of when we were leaving each day and returned to our rooms each night to find that the bed wasn't made, the trash was not emptied, the bathroom wasn't cleaned, etc. Yes, Covid19 restrictions are in place but there was no indication of how hotel services would be affected except for the Grab 'N Go breakfasts. There was a printed explanation given to us regarding services only as we left the hotel. We will have to evaluate carefully before we return to this hotel.
Staff was very helpful. It was nice having a bar but I would have really liked a larger and higher quality snacks to order with the drinks, especially since there's not a nice restaurant close by. But the facilities were really nice, and being able to leave my car while I'm out of town at a reasonable price was really nice.
Convenient and moderately priced. Close to the airport and in a decent neighborhood.
Great friendly and accommodating staff. Property over all was good and quiet the location was convenient and near the airport and major highway. Free parking with a Starbucks in walking distance was also a perk.
Property was fine, with the exception that the HVAC unit in the room sounded like a jet engine with a constant high-pitched engine whine. When the cooling cycled on and off there was a loud series of noises. All very disruptive for sleeping, even with earplugs. I turned our AC on high, and walked around the property listening to other rooms' AC's to see if ours was abnormal; sound was about the same. Didn't test heat because, well, Fresno.
Everything was great. It was very clean. Breakfast was excellent. The room was clean and spacious.
The staff was exceptionally helpful and friendly, and the room was in good condition. Very convenient location. The only things keeping me from giving it a 5 star review: 1. The water in my shower was only just warm enough for a shower, it definitely wasn't "warm." A staff member did come by to try to help, though, which I appreciated. It may have just been an issue with that particular room. 2. During the early evening and late morning, the noise from the hall was a little loud during my room. This wasn't an issue at all overnight, though.
Located in Roosevelt, Best Western Plus Fresno Airport Hotel is within a 10-minute drive of popular attractions such as Selland Arena and Save Mart Center. This hotel has 106 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.
Free full breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM. The onsite restaurant is perfect for a quick bite to eat.
All 106 rooms feature microwaves, refrigerators, and coffee makers. 42-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.
Guests staying at Best Western Plus Fresno Airport Hotel enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
The cooling system at room very noisy couldn't sleep
I stayed here and everything went wrong from the begin
Oh no!!! I am so sorry for your experience. We will work on improving our processes for our guests. Thank you for your feedback.
Staff were inviting, kind, and curious! Staff went out of their way to accommodate my wife, my 4 kids and myself! Highly recommend this location!
Thank you so much for your recommendation and for your valuable stay with us. We look forward to your next stay with us.
Staff was extremely attentive and very clean. It was very simple to book and the rooms is spotless. Overall had a great experience
Thank you so much for staying with us. We are happy that your stay went very well. We look forward to your next stay.
Everything was good except for the plumbing. Bathroom sink and shower were very slow to drain.
Thank you for your input, sir. We will certainly look into the situation with our plumbing. We hope you give us another opportunity to be at your service.
Thank you for your score. We appreciate you!
Very clean hotel and the air condition was good. The customer services were friendly people.
Hello Anonymous, Thank you for your review. We are super happy that you enjoyed your stay. We hope to be of service to you again very soon. Take care and stay safe!!!
I was impressed by Cleanliness and courteous staff
Hello Anonymous, Thank you for your kind and awesome review. We hope to be at your service again soon. Stay safe!!! Everette DeVan - Sales Manager
The hotel is designed well and located conveniently near the airport. The staff was courteous and responsive to our request for clean towels. However, there was NO indication that there would be no cleaning or room services during our three day stay until our checkout. We even notified the room cleaners of when we were leaving each day and returned to our rooms each night to find that the bed wasn't made, the trash was not emptied, the bathroom wasn't cleaned, etc. Yes, Covid19 restrictions are in place but there was no indication of how hotel services would be affected except for the Grab 'N Go breakfasts. There was a printed explanation given to us regarding services only as we left the hotel. We will have to evaluate carefully before we return to this hotel.
Hello Larry, I would like to apologize for the lack of information that was given to you when you checked in to the hotel. I understand your frustration of having an expectation for your room to be cleaned only to be surprised and not receive a service. Sure, we are doing what we can to prevent the spread of COVID-19, however it is imperative that we provide you with the information in the beginning of your stay and not at the end. Our staff will be made aware to provide all information to our guests going forward. I sincerely hope that you provide us with another opportunity to be at your service in the future. I know that we can provide you the best service around and I hope we have another opportunity to prove it. In the meantime, stay healthy and safest of travels. Everette DeVan - Sales Manager
Thank you so much for your review. We hope to be at your service again soon. Everette DeVan - Sales Manager
Thank you for your feedback. We will look into finding solutions for silencing the cooling system to ensure a good night's sleep for our valued guests. We hope to see you again.