Hotel garni Djaran2.0 out of 5.0
Recent guest reviews
First of all, the word "garni" means there is no food served. I didn't know that when I booked the room, but they have a hotel down the block where you can have breakfast for a fee. Plan to do a lot of stair climbing here. The Reception is up 2 flights of stairs and the rooms are 2 flights above that, and they are narrow stairs! And there is one toilet for each floor, not in the rooms. Otherwise, the room was very clean, the WiFi is free, and the bed quite comfortable.
I've called this "2 for 1" as I am giving two reviews. First off, the hotel itself. Ignore the negative reviews as I have encountered none of the problems mentioned. The rooms are excellent and do not smell of smoke. The owners were fine when I dealt with them which was when I booked in. I didn't see them at all for the five days I was there. You can come and go as you please and apart from the trains across the road running throughout the day it is relatively quiet. The main railway station is directly opposite the hotel and the underground about a miles walk away so getting to and from the main centre of Frankfurt is very easy... and definitely worth it. 5 stars ✨ for an amazing city. My second review goes to Hostelworld with whom I booked the hotel and on this occasion I give them Zero stars. Granted, I made a travelers mistake by not reading everything on their website regarding the booking. I was in a bit of a rush and my eyes were lead to their average marks for the hotel.(See photo) Straight 10's all the way. Like I said, in my haste I booked without reading everything. In a quieter moment I started to read the full reviews. To my surprise and horror I discovered that this was by no means a 10 star hotel. I contacted Hostelworld and explained what I had done and asked how they had come to the 10 star rating considering all the bad reviews, some as low as 2. They informed me that they don't count reviews that are older than 12 months and that the one, I repeat, one, recent review had given the hotel 10s across the board. This is clearly a misleading and ridiculous ratings system that needs to be looked at to avoid impatient people like myself from booking inadequate accommodation. I was told that this was their policy and due to the hotels "unusual" terms I could not cancel my room. So through my stupidity and their ridiculous review system I was stuck with the hotel. Luckily for me it turned out well in the end and I would definitely recommend it unlike Hostelworld where I would advise everyone to check and double check their listings.
The room was nice and clean, although you must share restroom with all the floor (one per floor). It takes some minutes to got there (me & my wife), it was our first time in Frankfurt so we didn't know the place. The hotel is not located in Frankfurt but in the suburbs, so it takes some time to get there in subway or public transportation. When we arrived to the hotel, the desk lady (hotels owner) were really rude like if she didn't want us to be there. Were told to fill up a form, then she asked us if we wanted internet access, my wife said we were going to think about it because at that time we were not sure If we was going to need it, so we were going to tell her later, so the lad said: Is that a yes or no? (really rude tone). Then when she was giving us the keys and instructions, she said at least 3 times: Have a good night, bye(closing the door). she told us: I wont see you again, so when you're leaving please put the keys here (pointing a kind of mailbox), so reading between lines: "If you need something don't even as me", That makes us fill really uncomfortable, so we just spent 30mins there, while we find another hotel and left it as soon as we can. So, yes we paid 3 euros for a poor internet service to find another place. We found another spot and enjoyed our stay in Frankfurt... Nice place, nice people (unfortunately we knew its exception). My final advice: Avoid this place...
Got a really good deal on this room, probably due to poor trip advisor reviews. On arrival we were pleasantly surprised by the quality of customer service and the room itself. Perfect for our one night stop-over. It was clean, comfy and cheap!!!
We arrived to Frankfurt for two nights and the second we got off at the nearest station it all started to look suspicious: really dirty and dodgy area outside of center full of junkies playing their music (if you can call it music) until 4am in the morning. Hotel itself looks like offices and flats used for a hotel purposes, no AC, you have to pay 3€ for 24hour Wifi, which wasnt working. And now lets move to the customer service which is the biggest issue of this so-called 3* "hotel"... On our arrival we were greeted by lady who (thanks god) was able to talk with us in english, she gave us the form to fill in, we paid etc someone already wrote it down here how check-in and check-out works in this place. So after a couple of hours we decided to sort it out wifi issue as it still was not working. First lady probably finished her shift and was replaced by rude old unhappy woman who was shouting on us in german/half russian and refused to give money back because of not accesible wifi. Later in the evening there was no cold water so we had to use a shower downstairs. Overall really bad experience i wish whoever is managing this hotel would check reviews and do something about it cause now its seems nobody gives a sh**. When you coming to a place to stay and you are a paying customer you expect some kind of welcome and common sense about things. This place has none!
The hotel itself was clean and cpmfortable but the customer service was nonexistent. We arrived carrying heavy backpacks and were told to fill in a form, they did not even offer to let us unload first. We were shown our room and told to put the key in a slot when we left and that was all the service we received. Did not see anyone again. No local info on where we were, things to do or see or tips on eating out, nothing. And they had the hide to charge us 6 euro for poor internet. Very dissapointing introduction to Germany.
stuff ( receptionist) : disgusting, unfriendly, unpolite, having high standards of speaking english for the guests and making an accent for this, prejudice to the guests who don't speak german. He made us feel like we are not at the hotel, but at home and worry him every minute about our private questions. Eventually, we have got an inexpressible feeling of this hotel that we will never come back. We recomend everyone never to have an accomodation here.
Ill mannered housekeeper, a simple request for an invoice was not issued for my 4 nights of stay there even after few requests. Will greet you with a ferocious face if you were to ask for help after 8pm. Poor security, halfway through a particular night, someone tried to force open my door twice. Shared shower and toilet facilites were stated, but there was no cleaning of the shared toilet bowl. The stains were there on the toilet bowl cover for the 4 whole nights of my stay. No intercom between rooms, got to run up and down to discuss with my colleague on work matters as we stayed on different floors.
Hotel isn't Terrible, but don't make the mistake of expecting service or help. We accidentally left a jacket in the room. We still don't have it back. Every time we call we are assured it is there but they can't send it to switzerland (it's been well over a month) or they want money to send it but can't figure out how to charge a credit card. as for the room, clean shares bathroom, very tiny bedroom, across from the train station, near main roads (relatively noisy, don't try to sleep with the windows open.)
Не понимаю, почему у этого отеля такой низкий рейтинг. Очень удобное расположение, потому что из аэропорта можно доехать без пересадок, до центра Франкфурта 10 минут на электричке. Отель расположен напротив ж/д вокзала. В комнате чисто, уютно, на стенах 5 зеркал. К сожалению, не видела русскоговорящего сотрудника. Единственный минус - это платный wi-fi. Советую выбирать номер с окнами во двор, на улице шум до утра.
Reviews from Trip Advisor
7% of guests recommend this hotelTotal of 20 reviews