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Residence Inn Florence Marriott

3.0 out of 5.0

Recent guest reviews

Afternoon check in with another couple whom we brought to the area for the tourism. Our guests were "served" by a crabby, young woman who showed "customer service" to be an oxymoron. She treated them as though they were stupid b/c they didn't understand her instead of explaining what she was saying. When husband & I got to our room, phone didn't work. When showering, the tub did not drain YUK! (How does housekeeping not notice that?) Makes you wonder what else is not up to standards. Front desk offered to give us another room but at 12 a.m. forget it. No other attempt to compensate. Why not send up a couple of bottled waters or something? We always stay at Marriott properties, so we expect better, don't think we'll be back at this one. :(

My wife and I spent the night here last week and we both really enjoyed the stay. Large, wonderfully appointed rooms, good wi-fi, friendly staff, and a nice complimentary breakfast. We did have a bit of difficulty controlling the temperature in the room but it was a minor inconvenience. Definitely consider staying here if you're in the area.

Clean hotel with friendly and accommodating staff. We were in a 1 bedroom and 1 living room suite in which we were going to have the boys sleep on the sleeper sofa but it was broken (we discovered of course when it was bed time). The staff moved us to a different room because they were unable to fix. The room was a larger two bedroom suite with a living and they gave me extra points for my inconvenience.

We have stayed at this hotel numerous times and have enjoyed ourselves....this stay we were kept awake by the people above us stomping and having a wild time. We did not have a stocked room, which was very aggravating. We had a miserable stay! We will probably try a different place to stay.

My fiancé and I checked into this Residence Inn on December 16, 2017 which was our second week there on business. Fortunately for us the first hotel we stayed at for the first week was booked and we couldn't extend our stay. Residence Inn was very accommodating from the very first encounter since I had to move all our belongings and having several hours between check out and check Inn times. Residence Inn called me (my fiancé was at work) so that I could check in at the earliest possible time. Every encounter from all employees was pleasant knowledgeable and personable. I have to give a special shout out to our housekeeper, Laura Martin, for going above and beyond to ensure our stay was exceptional. She made sure our room was stocked and she took it a step further by being personable engaging in pleasant conversations, although she's a Georgia fan, I can't hold that against her😊 Our company generally books all of our hotels ahead of time and since our stay and telling them about our stay they have booked 2 other employees already. We will be back for sure!

Nice hotel for its star rating, friendly staff and the breakfast was not bad. My family and I couldn't get over all the lady bugs in the room though. The netting on the windows were not great so a ton of lady bugs kept getting into the room which was uncomfortable. For a hotel that was recently updated, the window netting may have been forgotten during the update process.

This is the Residents Inn by Marriott in Florence Alabama's mascot Mr. Benny the cat. He had his nice breakfast from the breakfast bar, (eggs, sausage, bacon, and milk. He likes English muffins with a little butter but no jelly.) and now time for his nap by the warm fire. He's just as friendly as the staff, just make sure you have a treat for him. This is a great place to stay.

This hotel is the nicest in the area outside of the actual Marriott. It's not close to downtown but nothing in town is really that far. The pricing varies a lot at this hotel but is usually in line with the Hampton Inns in town and has far nicer and bigger rooms. The rooms are spacious with separate sitting, working, and sleeping areas and I actually prefer the studio rooms vs the suites. It's generally quiet although the side facing the little side street does get some traffic noise. The staff is friendly and there are some early evening social events on Monday and Tuesday. I would highly recommend this hotel. Also, they have weird shark art by the elevators.

We arrived a day early after deciding to drive straight through from Texas. We called en-route and the staff immediately booked us into the suite we had previously arranged for our week long stay. Arriving at about 6:30 PM I was pleased to see they had a delightful mixer in-progress in the lobby with fresh bread, wine, soft drinks, sausage, peppers and onions, green salad and fruit. Gratis. What a nice way to start our visit! Another night was ice cream and waffles, then fresh grilled chicken breast sandwiches with all the fixings on the patio and even Hot S'mores. This is a pretty facility, colorful and well tended on the outside. Easy access and great parking. It's adjacent to a fairly busy 4-lane boulevard but for all that it is acceptably quiet inside and this was never a negative factor for us. Inside the first thing that always pleasantly got my attention was the cheerful, welcoming staff. They never failed to welcome or speak to us as we came and went, often simply going out of their way to pass the time of day or interact with WeeGee, our little Shih Tzu traveling companion. Every part of the facility that we used or experienced was always clean, quiet and well maintained: lobby, breakfast area, pool, patio...even the elevators. The pet walk area was clean and well stocked with handy poo bags, covered receptacle and picnic tables if you care to sit while your little friend takes care of business. I never saw any droppings left laying around on the grass. VERY PET FRIENDLY! The room followed the same pattern: clean, quiet and very comfortable. The full sized fridge, microwave and kitchenette really made us feel at home away from home. You can even drop a grocery list off at the front desk and they will fill your fridge for you! Everywhere you look, you see and feel their attention to detail. Lets talk Breakfast. This is not your typical cereal, oatmeal and microwave egg patty ordeal. We discovered fresh hot scrambled eggs (and egg whites), sausage (and turkey sausage), bacon, fresh fruit, fresh off the griddle waffles, great coffee, juice, toast, bagels, donuts and yes, even cereal and hot oatmeal. I am on a fat-restricted diet so the fact that I ate well every morning and didn't gain so much as a pound while there was as much appreciated as was the fresh (did I mention fresh?) fare. Don't.Miss.This! Now for the negatives. It just so happened that our visit coincided with some prescheduled roof repairs. We endured a couple of days of racket while this was in progress. We happened to be on the top floor so I'm sure it was noisier for us than on lower floors, but the Staff called and warned me the day before it started offering to move us to a new room, which I declined. So that was on me. The only crack I saw in their attention to guest-comfort detail was the fact that the roofing crew immediately moved their heavy equipment onto all available handicap spots in the parking lot. Not just when they were working in that spot, but even stored their equipment there overnight. This was a problem for my wife who is mobility impaired, and for my vehicle (a large Denali) which required I swing doors very wide open to help my wife get in and out of the vehicle. Surely there must be a better way (I told the staff). So thereafter there was one spot available in the front, providing close access to the self opening front doors; and one in the rear providing awkward access to a card-locked narrow door. Did I mention "There must be a better way"? I have seen this happen at other places and it aggravates me when a business casually takes away access from those least able to deal with it. I was able to work around it during our stay but there may have been others even worse off who were greatly distressed by it. 'Nuff said. Final word: I will always attempt to stay at this Florence Residence Inn during my travels there. You should too. Enjoy!

The rooms are very clean and nice and the front desk was very helpful. It's very close to down town and shopping. They even have a tiny grocery store in the lobby if you do not want to leave the property. We didn't get to use the pool so not really sure what it looks like.

1000 Sweetwater Ave Florence AL

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Residence Inn Florence Marriott places you within 2 miles (3 km) of Regency Square Mall and Deibert Park. This 110-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. Also nearby are Children's Museum of the Shoals and Shoals Conference Center.


Free continental breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


All 110 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect 32-cm Smart TVs with cable channels and Netflix, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Sofa beds, coffee makers, and ironing boards are other standard amenities.

Property features

Guests staying at Residence Inn Florence Marriott enjoy an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.