4/10 Poor
Sallie
Traveled with family
Oct 29, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very tired and grubby. The staff, with some exceptions, were rude. The bed and pillows were extremely hard, with the pillows being flat and balled up. the photos of the rooms on the website are very old and do not represent the current state of the hotel rooms; even staff admitted this. We were given a small room with a view of a wall, with old furniture, grubby walls and floors, and hard beds and pillows. The third bed in our triple room was also not made up.They moved us to another room, which was larger but the same. Due to the uncomfortable beds, we did not sleep well. The next morning, a very lovely man at reception helped us and moved us to a much nicer room, However, even this room did not justify the price we paid, as there are much nicer places to stay for that cost. The best part of this room was the shower, although water overflowed onto the floor, requiring three towels to soak it up!! BE AWARE if booking through expedia, even though the rooms are not what is displayed on the hotel and the hotel is not what it says it is, they will not issue a refund! The breakfast experience was also terrible The area was very busy with no available seating. We had to find chairs from other guests' tables to create our own table, and a staff member simply watched us do this. They ran out of food, cups, and coffee machines were broken.the staff were fighting with each other, it was not great. The bathroom soaps and plastic cups were a disgrace.More 2 star.
Sallie
Stayed 3 nights in Oct 2025