Extended Stay America Fairfield - Napa Valley

Floors not clean, killed a cockroach, must request all items to be placed in room upon arrival ( iron board, coffee maker, kitchen items, etc.), hard pillows, no sheer curtains on windows to enjoy natural light- just blackout curtains, can hear footsteps on ceiling from above floors & staff persons enter rooms at will (doesn't wait for answer upon knocking). I would never stay at this property again.

Comfortable hotel but second floor smelt like people were smoking. Noisy dog from another room. Heater in room 205 waa too noisy. Breakfast was sufficient. Staff was courteous.

It was fine but no hair dryer, no shampoo, continental breakfast was non existent.

Online features a complimentary breakfast. It should be titled “coffee and granola bar” because that’s all there was. I realize it’s an extended stay, but when something is stated as being offered.... a breakfast should consist of at least 3 items. Yogurt, bagel or donut, (and then) granola bars.

Easy quick check in, the things I noticed they had some what it look like Abandoned vehicles in the parking lot. They Alain didn't have a ice machine for the guests. They had ice trays in the freezer but they were empty,

This hotel is very close to the freeway so noise is an issue if you are put in one of the rooms facing the freeway. I'm a very light sleeper and although the room I was originally given was a bit too noisy for me the front desk person was very accommodating and allowed me to check out another room to see if it would suit me better. The rooms are okay, small dining table, kitchenette, desk and a flat screen tv. The room could have been cleaner; the floors felt a bit tacky and there were dust in corners and under the vanity area in the bath. I'm OCD about cleanliness so I noticed but most won't. The walls are very thin since I could hear the gentleman in the next room clearing his throat and coughing.

I booked a non smoking room, but one I had smelled someone smoked in the room. I opened the windows, but it still didn't go away. When I was checking out, no one was at the desk. I even rang the bell many times, still no one came. I just had to dropped the key into the key box.

hotel was too noisy poor continental bkfst don't even supply shamppo in room

The hotel is described as being near Napa Valley but is actually about 30 minutes away. Besides that, we booked the hotel to save money while still being close to Napa but expecting something nice given thats how most hotels in this chain are. However, this hotel was the worst extended stay ive ever been in. Our room came with no amenities, we actually had to call and go down and get a blowdryer for the room. For an extended stay, the room was very small. Also, there were a lot of people hanging outside the hotel drinking and staring at you. There were a group of workers outback (who I assumed werent residents of the hotel) who stayed there for hours drinking beer the night we were at the hotel. For the amont of money we paid (over $100 a night) we expected better. Would not recommend staying at this hotel.

My experience was horrible. I had signed up for a king size room non-smoking. When I arrived they had a queen size room that was a smoking room. The desk clerk informed me that they were full and that was the only room available. After two minutes of protesting she was able to find a room on the ground floor with two full-size beds. At least it was a non-smoking room. The cable TV at this hotel was not working. When I brought that to the attention of the desk clerk he informed me that maintenance was aware of the problem and would be working on it soon – they will be here in 1 to 2 weeks. Really? During my stay, another guest had a problem with the laundry room. The washing machine was not agitated. When he informed the desk clerk of this, the desk clerk said "yeah we've been having a lot of problems with that. I'll come look at it in a minute." I will never stay here again. What a horrible experience.

On our trip we decided to stop and visit the Jelly Belly factory. I'm traveling with my wife and two small children and decided to stay at Extended because it seemed nice and seemed to have good value. Wrong. I simply reserved and paid for a NON-smoking room but instead got a sorry, smelly, smoked-out room that felt like i was sleeping in someone's shoe. It was bad. We slept with the window open on a cold windy night. A simple request that was too much for Extended to handle. I expressed my discontent to management with no resolution.

As bare bones as it gets! Nice proximity to Napa though which made it worth it (almost). I wouldn't pay more that $59 for this place. Bed was hard and lumpy, no shampoo in room, blankets where thin and old.

[...]. As we went to the third floor we knew we were in trouble. It was like a college dormitory. There must have been a convention of Thai kids there as most of the doors were propped open, the smell of cooking food and smoke permeated the hallway, and 15 or 20 people were running up and down the hallway in their pajamas. When I went back downstairs to ask for other rooms the young lady informed me if we wanted to change rooms we would have to be located on different ends of the hotel. We kept the original rooms and toughed it out. [...]

Was only there to sleep. Paid for a King bed and was provided a queen. The front desk said that we couldn't reserve a king via the internet. But that's what we paid for. The carpets were wet when we arrived & was told that they really want their carptet clean. The beds were not made and no clean towels were provided. We had to take all our dirty towels to the front desk to exchange them for clean ones. The staff seem to have answers for everything and were not very helpful. Not impressed with this hotel at all and don't plan on staying there again. If there was to be no housecleaning service we should have been notified as well as the king bed we paid for and did not receive.

we went to a wedding 3 miles away at a beautiful golf course. this was the cheapest & closest we found. the front desk person wasnt too warm. the whole hotel stunk like cigarette smoke & fast food grease. we left at 5am, left the room key on the front desk with a note of check-out, called later to confirm, nobody checked us out. the person i spoke to didnt sound like she wanted to help me out with this... the cigarette burns on the blankets in the ashtray-smelling room was a nice touch- we requested no-smoking rooms. the whole floor smelled the same!! we've stayed at related hotels in other areas and NEVER had problems like this!!!!