The room walls, ceilings & furniture was very dusty as if they hadn’t cleaned it since reopening fully. The carpet had some stains. When I pulled out the sofa couch there were dirty socks, food & trash under it and up against the by the wall. The gym was pretty small, it didn’t have enough equipment for more than one person. The bathroom sink had poor drainage and both shower & sink water pressure was horrible. The towels & wash cloths were hard & weren’t as clean. The air vents has a rotten smell coming out of it, so I had to turn my face in the opposite direction to get a comfortable sleep. The bed was comfortable & the kitchen was nice & appliances were good.
Room configuration was good. Location was good for me
Great help from front desk staff. Pet friendly. Coming back soon.
Front dedk help was great.There for a funeral and they were very accommodating.
Great location, clean, friendly staff. Second time staying at Sonesta ES - well worth the upgrade from ESA.
The two bedroom suite is very spacious and suitable for a family to stay in
Almost everything was good, the reason why I gave them bad rates is because two of the bath towels were dirty, they had some remains from other people (that makes me think they do not wash them) and also the breakfast is really poor.
I have been in many places I would say this is one of the best suites I have experienced for the low price.
Our Room was bright, comfortable and very clean. The two bedroom suite was spacious, private and comfortable for my adult son and I to share. Convenient location and luckily quiet guests around our room. Breakfast was good, plentiful and a good variety. Front desk staff all very pleasant and accommodating. I would definitely return to this location for another stay. Pleasantly surprised and feel it was worth the cost of our stay.
Overpriced. I booked this thinking it was a four-star hotel, but we were greeted at the door to the room with an ozone machine. The front desk clerk came and got it, and remarked it was there to make things smell good. It made us wonder what odor it was masking. The room was clean, but the furniture was really bizarre -- plastic leather and some strange psychedlic stool from the 1960s, among other things. The breakfast ends early on weekdays -- at 0900, so we didn't get a chance to try it. This was really overpriced for what was essentially a long-term stay location that probably is worth three stars at best.
This hotel is a true revelation in terms of its cleanliness, comfort, location and service. The staff is among the best I've ever experienced in their dedication to customer service. In particular, the desk clerk. Kimberly, is both very professional and very dedicated to expert customer service.
Stayed here while visiting family. Hotel was under some construction and room was hard to find at first. Workout facility was locked and pool was crowded, but overall it was a good, clean place to stay the night while in town.
My family and I were visiting family for a very short trip. We stayed at the hotel when it was under a different name. We were blown away by the renovations to the space!! The decor of the rooms and common areas were stunning. The breakfast was delicious...real eggs! The staff was amazing, friendly and knowledgeable. This chain has become a favorite!!
We love the kitchen facility, because we can make some our own foods.
This place has everything at a great price! Couldn't be beat. Clean, Comfortable, breakfast, Free laundry and Great staff! Currently it is a little tired but they are in the process of changing that. I would recommend and stay again.
I have stayed here a number of times, mostly for get togethers with my mother who lives nearby and extended family. It is perfect for our needs, as the location is very convenient to the Malvern - Paoli areas, the rooms are all suites, so my adult daughter can sleep on the pull out sofa, while my wife and I are in the separate bedroom. I could see it being good for an extended stay for a buisness week as well. The breakfast is a good deal as well and while it is not fancy, it is certainly adequate. Best of all, the price is very reasonable.
I booked this hotel due to its proximity to Wayne, PA... as far as distance goes, its really not too bad, maybe 20 minutes if you avoid the expressway (due to all of the construction)... There are 2 entrances to the hotel parking lot but you have to watch because the smaller entrance only lets you turn West but there is a larger entrance with a light. Parking lot is LOADED with speed bumps which wasn't too fun since I went to Wayne for back surgery.. Hotel Itself and room - This place reminded me more of a motel then a hotel/suit as they were all (as far as I saw) exterior entrances. Not a big deal but FYI. Room wasn't bad... Kitchen\dining\living room with a avg reg (non-flat screen) TV and dvd player and a bedroom... I should note that I booked a handicapped room (glad I did since the 2nd floor didn't have elevator access). Handicapped rooms have full beds - not queens or kings. Staff seemed friendly and did call to check and make sure we were ok with the room and when I mentioned the room size, they offered to move me to another first floor room but I wanted/needed the handrails so we stayed put. Only thing they didn't mention ( and I didn't check) was the breakfast time... it ends early (before 10) so we never got a chance to try it. We got there just when they finished and they offered us a free breakfast bar which was nice considering they honestly didn't have to.
When we arrived, the front desk staff was very friendly and helpful. When we got to our room, we found out we had been upgraded to a 2 bedroom suite. The front desk staff even called our room to ask if the room was to our satisfaction. The suite was very clean and comfortable beds. The one downside to the suite is that the furniture and tv's are old. They both need replaced. They had a free nacho bar for the guests between 5:30 and 7:30 which was very good. I would stay here again.
excellent except for hard pillows. Checked out 1 day early because of forecast of snow in the early morning.
Sonesta ES Suites Malvern Valley Forge places you within a short walk of People's Light and within a mile (2 km) of Play-A-Round Golf. This 120-room, 3-star aparthotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM.
Each apartment features a kitchen and space to spread out with a separate bedroom, a dining area, and a sitting area. A 39-inch LCD TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washer/dryer, a sofa bed, and a coffee maker.
At Sonesta ES Suites Malvern Valley Forge, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
The room walls, ceilings & furniture was very dusty as if they hadn’t cleaned it since reopening fully. The carpet had some stains. When I pulled out the sofa couch there were dirty socks, food & trash under it and up against the by the wall. The gym was pretty small, it didn’t have enough equipment for more than one person. The bathroom sink had poor drainage and both shower & sink water pressure was horrible. The towels & wash cloths were hard & weren’t as clean. The air vents has a rotten smell coming out of it, so I had to turn my face in the opposite direction to get a comfortable sleep. The bed was comfortable & the kitchen was nice & appliances were good.
Room configuration was good. Location was good for me
Thank you for choosing to stay at the Sonesta ES Suites in Malvern. We hope to see you return as our guest int he near future.
Great help from front desk staff. Pet friendly. Coming back soon.
Thank you for the perfect score and we can't wait to see you again!!
Front dedk help was great.There for a funeral and they were very accommodating.
Thank you for the great review and please come back anytime!!!
Great location, clean, friendly staff. Second time staying at Sonesta ES - well worth the upgrade from ESA.
Thank you for the great review and please come back anytime!!
Thank you for excellent review. We're glad you enjoyed your stay and hope you will return as our guest.
The two bedroom suite is very spacious and suitable for a family to stay in
Thank you for the GREAT review and please come back anytime!!!
Almost everything was good, the reason why I gave them bad rates is because two of the bath towels were dirty, they had some remains from other people (that makes me think they do not wash them) and also the breakfast is really poor.
I have been in many places I would say this is one of the best suites I have experienced for the low price.
Our Room was bright, comfortable and very clean. The two bedroom suite was spacious, private and comfortable for my adult son and I to share. Convenient location and luckily quiet guests around our room. Breakfast was good, plentiful and a good variety. Front desk staff all very pleasant and accommodating. I would definitely return to this location for another stay. Pleasantly surprised and feel it was worth the cost of our stay.
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.