2/10 Terrible
Luca
Business traveler
Sep 30, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst Hotel Experience to Date
I arrived at 11:30pm on my check-in date and was told the hotel was "sold-out" and "overbooked" and did not have room for me. I had a room pre-booked far ahead of my actual stay. The individual at the front desk said he could call around and see what was available, and then said nothing was. He continued to make comments as to my appearance, which was disconcerting. After stepping to the side to make some phone calls to try to find a place to stay, I was motioned to a room "only available for emergencies but it's dirty." I could not find any hotels within a 30-minute radius, so I asked for a set of clean sheets, and accepted the room. It was devoid of toiletries, not clean, and smelled weird. Avoid this hotel. Do not stay here. I did not feel safe, I felt both harassed and insulted. After I was spoken to at the desk, a family followed me and also received the same "we're overbooked" - yet the same attendant was able to "find a room with a king bed" which is exactly what I was supposed to have. Funny to be able to find one for this family of four, but not be able to find one for me and instead toss me in a dirty room. I had to return to the desk because my room key didn't work, couldn't shower, and truly - the worst hotel experience I have ever had.
Luca
Stayed 1 night in Sep 2025