Novotel Edinburgh Centre4.0 out of 5.0
Recent guest reviews
Everything wonderful about this Novotel (spotless room, very nice staff) except one thing: Watch that first step when departing through the front door. The outside entrance was confusing. On the left side of the entrance were 3 or 4 steps; on the right side was a ramp used for wheelchairs, luggage carts, etc. Nowhere is a difference marked. We first entered via the ramp, pulling our suitcases. Later we exited where the steps were located, but there was NOTHING marking the steps. My wife fell, hit the ground, and badly bruised her left shoulder and knee, ruining the first half of our vacation. Fortunately, no bones were broken. The next day, we saw a teenager suffer the same fall.
Nice and beautiful establishment. Quaint workout room and pool area. Decent restaurant fare. Stayed in a standard room with 3. Nice room over all. Nice breakfast buffet. PROS 1) Within walking distance to the Royal Mile. 2) Very accommodating staff. 3) Kid friendly with games in the lobby. CONS 1) Advertise air conditioning, but not true. Fan turned to high on their heating unit with window open only way to cool the room. Lots of road noise due to this. Maybe some sort of ceiling fan or stand alone fan in the rooms.
The hotel is located close to Edinburgh Castle and close to most important points of interest. Airlink 300 Bus from the airport stops next to the hotel. The hotel environment is safe day and night. The hotel is elegant. Its rooms are large, spacious, well equipped and clean. The hotel has a swimming pool, jacuzzi, and gym. Breakfast is excellent. The hotel staff is professional, courteous and full of desire to help. I would like to thank Miss Colin and Miss Diana for doing the best for us.
Stayed here 2 nights recently. Didn't arrive until about10.45pm on first night but unlike other hotels I have stayed at 2 people were on reception at that time so no waiting time. Room was spacious, bit warm on first night but left window open all day and slept better second night. Only had breakfast there as ate evening meal out so can only say good choice at breakfast. Would book again if staying in area.
I arrived early evening and I guess the only room left was a disabled one, which was a little bit tired and shabby. The sink drain smelled, the toilet couldn't be flushed without the handle banging against the disabled rail and it was generally just that bit underwhelming. Someone needs to take the room designer aside and explain to them that disabled people might not be able to easily use a shower that is inside a bath and that it would be nice if they were able to charge their phone without having to cross the room and unplug the kettle to do so. I put it down to luck of the draw but on Day 2 my colleague mentioned how nice his room was and it really was - modern, clean, well-designed, with slippers/bathrobe and phone charging sockets near the bed - and I decided I had had enough of fighting with the toilet handle. I asked if I could change rooms but was told none was available. Nice hotel manager then gave me his card for a free upgrade next time I am in Edinburgh but I live hundreds of miles away and don't know when I will be back next. They were able to move me the following day - at that point I had been there for 2 of 3 nights and wasn't sure I could be bothered to move but the staff were very nice and seemed determined to put me in a better room and once I had packed up and unpacked again I was glad of it, because the new room really was a better standard. Still not as nice as my colleague had been given but vastly better than the room disabled people have to put up with if they stay there. Also, worst hotel breakfasts I have ever seen. I love a cooked breakfast but these were just dire. How do you even make scrambled eggs that colour? Nice staff made me porridge instead, which was fine on two of the days but not cooked long enough on the third. Would I stay there again if I go to Edinburgh? Probably not. Maybe if I could be guaranteed not to get a grotty room but I think I'd rather look for somewhere with a decent quality of breakfast. It was the first time I have stayed in a Novotel and I am not sure I will go rushing back to one. It wasn't a terrible stay, just not the quality you would expect. The staff there are lovely, by the way.
I’ve stayed at this hotel twice now for a one night stay and will be staying again, opting instead over the Premier Inn next door which I’ve also stayed at recently. The staff are always pleasant and attentive from the moment you walk through the door. The hotel has a modern feel with great facilities considering the price which is comparable with the Premier Inn. The bedrooms are modern and very comfortable. The rooms I have stayed in were identical and well equipped with all the features you’d expect. Each room seems to have a different Scottish themed wall mural which is a nice touch. The bathrooms benefit from a large walk in shower with a deluge shower head which is just the job after a long day in the office or walking round the city if you are a tourist. The beds are firm and extremely comfortable and I’ve had a great night sleep whenever I’ve stayed there. The hotel benefits from a contemporary bar and restaurant which has a great atmosphere and attentive and friendly staff. Breakfast is nice with good cooked and continental selection with vegetarian options. In the basement is a small swimming pool, jacuzzi and a sauna and steam room, adjacent to this is a small gym with a good selection of equipment if that floats your boat. The sauna and steam room need to be activated by the press of a button outside. There is a note on the door to state they need 15 minutes to warm up, however in practice it’s a lot longer and I gave up after 30 minutes and was quite disappointed as I was looking forward to using these facilities. There are only 4 lockers in the male changing room which I thought was inadequate considering the amount of rooms in the hotel. All in all better value for money than the Premier Inn next door and I will continue to stay here.
Nice hotel - we stayed as a part of a group (ie we didn't choose it). Spatious room, very modern bathroom. Breakfast has huge selection, including a number of gluten-free options and even a dedicated gluten-free toaster. Couple machines for the fancier coffee. A couple of somewhat strange things: you need to request a special key card to access pool/gym, and a separate one for each gender (to access tiny change rooms). However, they don't provide any house coats, so it's pretty awkward. You need to use your room key card to use elevator "for security purposes", but the stairwell is freely accessible without - so security design has some large gaping holes... The bathrooms was very modern, but somewhat poorly designed shower stall, so impossible not to get the floor wet (although I loved the rainhead/handheld shower wand combo). I also found a stranger's sock not even fully under the bed, which makes me question thenlevel of attention to room cleaning...
Arrived at hotel to be told 25 minutes later that we were no longer booked into that hotel as they were overbooked, they had emailed me that morning (no use to me as I was travelling all morning to get there) We were moved to an Aparthotel, which had no bar/restaurant. I picked this hotel due to location as I was travelling with my elderly Dad, so was easy for the venue we were attending, then we could have a swim and relax the following morning. So disappointed!
My partner and I were looking forward to a mid-week stay here in late February as the images on the site looked lovely for the price and location and we mainly booked this hotel for the pool and spa facilities as we felt we needed a place to go to get away from the city however, upon arrival we were greeted with a warm welcome and all the staff were polite and friendly. After our flight we wanted to use the pool and spa facilities therefore we went down to reception to ask for the key code where they informed us the spa was closed not only was this disappointing they gave us the code and informed us the gym was still open however when we went down there there was not another guest in sight and only builders and tools lying around, not only was it unsafe to use the facilities we couldn't even access them if we wanted to. This was the main issue with the hotel and it was thoroughly disappointing however we also experienced a few other minor slip ups during our stay too. Outside the door of our room sat a tray for the duration of our 3 days stay with old food on it, dirty plates and cups, inside the room was where you could tell the images were misleading, the room we were in had rips through the curtains, the bed was broken and one of the weirder things was that the toilet was situated in essential a broom closet with the bathroom completely separate. We enjoyed our time in the city however we feel we would have been better off in the premier inn next door as all we booked it for was the unopened spa facilities.
I really enjoyed the personal attention of the staff of surprising me with a personal note and birthday totem when I checked in. Besides that the staff was super friendly. Thank you for a great stay at your hotel
- Walking distance to Edinburgh International Conference Centre and Greyfriars Kirk
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Located in Tollcross, Novotel Edinburgh Centre is within a 10-minute walk of popular sights such as Edinburgh International Conference Centre and Greyfriars Kirk. This 4-star hotel welcomes guests with 180 rooms and conveniences like an indoor pool, free in-room WiFi, and a fitness center. Centrally located in Edinburgh, the hotel is also a short walk from University of Edinburgh and St. Giles' Cathedral.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served each morning for a fee.
The 180 rooms are heated and have an array of amenities, including sofa beds, coffee makers, and safes. 32-inch TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.
Guests staying at Novotel Edinburgh Centre enjoy an indoor pool, a fitness center, and a sauna. Self parking is available for GBP 22 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 5 meeting rooms, and a conference center.
Reviews from Trip Advisor
74.0% of guests recommend this hotelTotal of 9 reviews