10/10 Excellent
Youxing
May 4, 2025
The hotel is conveniently located near downtown Dubai and we got free upgrade to a room with Burj Khalifa view which was fantastic. The room was beautiful, clean and quiet. Breakfast had a wide variety of food. Snacks at afternoon tea and happy hour were also delicious. The hotel is at the right size so the lobby, restaurants, and other public areas are not too crowded. What impressed us the most is the friendly staff and service. Every staff member we encountered was extremely friendly and attentive. We were very pleased with Ethan Sun (Fengchao Sun) and Daphne Du (Ying Du) who went above and beyond to help guests feel like home. They provided advices and shared tips to help us optimize our itinerary and experience. They truly showcased the superior level of hospitality at Shangri-La. My family had a wonderful stay, and my kids would only want to stay at Shangri-la for our next travel!
Youxing
Stayed 2 nights in Mar 2025