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 Dover •1 Room
 Dover • 1 Room
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Best Western Galaxy Inn

2.5 out of 5.0
Overview Reviews Amenities & Policies
1700 E Lebanon Rd, Dover, DE
1-844-663-2269
3.2
out of 5
Average Guest Review
See all 64 reviews
Room cleanliness 3.0
Service & staff 3.5
Room comfort 3.0
Hotel condition 2.5

This hotel is most popular for:

  • Couples
  • Family
  • Everyone

Recent guest reviews

I liked the size of the room. I liked having a refrigerator and a microwave in the room.The contimetal breakfast was really good. It was like a breakfast at a restaurant. I also enjoy the gym.

Dirty rooms and sheets have stains. No place in bathroom to put stuff...no vanity countertop. No tissues in the room. I was also told I would be emailed a receipt...not sure why I was not goven a receipt...but I was also never emailed the receipt as promised.

Hotel room was clean and stuff was friendly. They improving some room i guess since there was boxes in the hallways but didnt bother us at all. But glad they doing it since the room i was in need and upgrate too There are store near by. Good stay!

Seemed to be very understaffed. The few staff around were so harried and busy they were not helpful. The breakfast was to start at 6 am but when I went in at 6:05 almost everything was gone (hotel is right at the gate of a large Air Force base and it appeared every other guest were service members who were up and out early) and over the next 45 minutes was never replenished.

Basic accommodations. Close to McDonald’s and military base. Plain but functional. Staff was nice.

Hallways smelled of smoke - disgusting. Rooms need to be updated

I stayed here for one night. When we arrived the pool was green and not even two hours later, we saw people swimming in it. The room smelled strongly of cigarette smoke, the floors were sticky to walk on (including the CARPET), and the main lamp in the room didn't work. The AC was loud and the bed was extremely uncomfortable. I would never refer this hotel to anyone.

We got there late and got a smoking room...... Breakfast was your standard hotel continental breakfast.

Stayed for the Nascar Race. Great experience. Friendly staff, clean hotel, very accommodating. Let me check in early too which was awesome. Thank you Best Western Dover!

It was oooook. I felt like the outside leading up to the room was a bug infestation. Inside the room was clean and comfortable...breakfast was not all that great very minimal amount of things to choose from.

Room ok, breakfast passable when they weren't running out of things. Worse problem was at checkin there were 3 washcloths in bathroom and no hand towels or towels. Desk said there weren't any to have. At midnight we were given 2 towels. Same story for 2 days... Waiting at desk to ask for towels and hearing on the phone to others that there are no towels. Never again.

Hotel is good got the price. Go to Philadelphia without a car badly posibble.

Very helpful staff especially due to the fact that there was a fire in their parking lot the night I stayed. a good breakfast and my firest with a pancake maker.

Staff was very rude and the room was subpar, when I booked room it said there was a whirlpool bath but when we arrived there wasnt.

I have stayed at many Best Westerns but this one is one to avoid. It it in a locations that is hard to access and the accomadations and staff appear to be low average. I say appear because I have limited information about the actual room since my activity was limited to finding the hotel, meeting the front desk clerk and walking the common areas. I had a paid in full reservation but I was denied acess to the room because I arrived past midnight and the "Front Desk Associate" informed me she had done her night audit and I would have to pay for the next day. I told her all I needed to do was get 3/4 hours of sleep, eat the breakfast I paid for and I would be out before the 11 AM checkout. But I was refused a room...and they had been paid in full. Avoid this hotel!!!

E Lebanon Rd Dover DE

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Best Western Galaxy Inn places you within a 10-minute drive of popular sights such as Dover Downs Casino and Delaware State University. This hotel has 63 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

Best Western Galaxy Inn's 63 rooms provide microwaves, refrigerators, and coffee makers. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Free local calls, hair dryers, and safes are other standard amenities.


Property features

At Best Western Galaxy Inn, guests have access to a fitness center, free WiFi in public areas, and a business center. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool and free newspapers.

Guest reviews for Best Western Galaxy Inn

Everyone (11) Couples (21) Business (5) Family (17) Friends (4) Other (8)
1
Family Business Business

By , from Salt Lake City on Aug 7, 2020

Review comment responded on Aug 10, 2020

thanks for taking the time to rate us. That's how we get better.

5
Everyone

By on Mar 3, 2020

Review comment responded on Mar 9, 2020

Thanks for the great rating. I'm glad you enjoyed your stay.

3
Everyone

By on Feb 24, 2020

Review comment responded on Feb 25, 2020

Thanks for the rating

4
Partner Couples Family

I liked the size of the room. I liked having a refrigerator and a microwave in the room.The contimetal breakfast was really good. It was like a breakfast at a restaurant. I also enjoy the gym.

By on Feb 9, 2020

Review comment responded on Feb 10, 2020

Thanks for the rating.

5
Everyone

By on Feb 2, 2020

Review comment responded on Feb 3, 2020

Thanks for the rating

1
Everyone

By on Dec 3, 2019

Review comment responded on Dec 5, 2019

Sorry we did not meet your standards

3
Partner Couples

Dirty rooms and sheets have stains. No place in bathroom to put stuff...no vanity countertop. No tissues in the room. I was also told I would be emailed a receipt...not sure why I was not goven a receipt...but I was also never emailed the receipt as promised.

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

I will look into your housekeeping issue directly. If you didn't get a receipt your email is probably wrong. If you send me the correct email I can send you your receipt.

5
Partner Couples

Hotel room was clean and stuff was friendly. They improving some room i guess since there was boxes in the hallways but didnt bother us at all. But glad they doing it since the room i was in need and upgrate too There are store near by. Good stay!

By , from traveler on Sep 17, 2019

Review comment responded on Sep 17, 2019

Thanks for the review. I glad you had a good stay.

2
Everyone

Seemed to be very understaffed. The few staff around were so harried and busy they were not helpful. The breakfast was to start at 6 am but when I went in at 6:05 almost everything was gone (hotel is right at the gate of a large Air Force base and it appeared every other guest were service members who were up and out early) and over the next 45 minutes was never replenished.

By on Aug 12, 2019

Review comment responded on Aug 12, 2019

I'm very sorry for your experience. Were not under staff if the staff would all do their jobs as they were trained. I will definitely look into why the break down happened.

4
Family

Basic accommodations. Close to McDonald’s and military base. Plain but functional. Staff was nice.

By on Jul 1, 2019

Review comment responded on Jul 2, 2019

Thanks for the rating.

Best Western Galaxy Inn

1700 E Lebanon Rd, Dover, DE 19901-5845
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