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Mercure Exeter Southgate Hotel

4.0 out of 5.0

Recent guest reviews

I have started at this hotel a few times and I was disappointed as it was one of my favourites. There were long queues at reception and no one answered the phone when I rang. I reported the hairdryer in my room was not working and they said they would replace it but never did. The evening food was variable. I had chewy over cooked cod and there were not enough vegetables. It wasn't the hotel's fault someone smoked in their bedroom at 2.40am and everyone was evacuated. However I didn't see a fire warden and there was no information given. £12 per night for parking is really steep too. Breakfast was nice.

Thing started off badly as there was an error with my dates using the Accor hotels app....I was charged for a "non show" following a genuine error. On arrival there was nowhere to park and reception staff said they couldn't help. We thought we would have lunch in the bar. Despite 4 staff in bar area and two customers, no one even gave me eye contact after a good five minutes so we went to Hotel Du Vin across the road....much nicer! The restaurant was full with Christmas parties on a Saturday night so very noisy. They could do with investing in some good double glazing. Overall a disappointing stay.....especially as I paid twice for the one night!

The hotel standards are on the decline again. Rarely have I eaten such badly cooked food. Either it was chef's night off, or they forgot to order seasoning - probably both. Having ordered from the very limited menu given me, a table nearby received two meals that weren't offered to me - seems they had ordered from the bar from a larger menu choice. I chose the Mushroom Soup, which turned up as Carrot and Coriander. When returned, I received a lukewarm mushroomy liquid. Main course was Turkey, Roast Potatoes, Carrots and Sprouts. Not one of these had even been shown any salt and were totally tasteless. Carrots were very undercooked. When asked if my meal was okay after a few mouthfuls, I replied "No, it's tasteless, I don't want any more", to which I was asked if I wanted Dessert. Clearly the waitress was not listening. There was a Christmas Party group in the hotel - hope they didn't have Turkey!! Or maybe the Chef was cooking for them instead.

Room was quiet as requested, location very good, hotel car park was ideal but expensive. Breakfast was ok and the kippers were the best I have had in a long while, no bones - great. Staff were helpfull

Overnight stay. Rushed check in which resulted in several things missed. On arrival to room it smelled badly of vomit although it really did seem clean. Tried to ring reception but the phone just rang and rang. My husband tried to order room service but the phone rang non stop, eventually ordered room service, were called back to say no credit entered on our account (missed out at check in) but they would bring drinks, wrong drink with no ice but £5 extra charge. Christmas party meal was absolutely dreadful, have had much better hospital food. Although on a positive note, ambience was wonderful, beautiful decor, great night sleep. Breakfast was ok but not very hot. Bit disappointed to be honest but mixed review

Extremely disappointed in our staff Christmas party. Whilst the hotel was very nice and the staff super friendly and helpful I feel it was such a let down to pay £41 per person for a Christmas meal with about 150 other people in the same room from various business ( something we were never told - a small party with maybe another small party on booking ). Not even a complimentary glass of fizz or soft drinks were provided. I felt the money we paid just wasn’t fair, the hotel clearly made ALOT of money in one night to not even provide something. The other comment would be the rudeness of the bar staff, shouting out that food was being served and to go sit down. Wouldn’t recommend anyone going for a Christmas party here!

I booked into the Exeter Southgate hotel on Friday 24th November for a two night stay to do our Christmas shopping and whilst our room was comfortable the smell was unbearable. the bathroom odour was a mixture of sick & damp. No alternative room offered and after one night we decided to check out early on the 25th. We received a refund for the Saturday night but offered no compensation was offered for the night we did stay. My worst hotel experience ever and I wont be staying at this chain again!

Jasper and Matthew on the be were superb and couldn’t do enough for me. Kayleigh on reception (lovely brunette) was efficient and polite on check in. I didn’t get cutlery with my sandwich which is a small niggle but Fiona, the Food and Beverage manager was exceptional and hospitality service is second to none. Amy was also very attentive and I can only say that the staff make he Hotel superb!

Sister in Laws wedding was wonderful staff went out of their way to make it best day for her. Most guests stayed at the hotel, hotel was quite cold especially bedrooms, there was no tea and coffee making facilities apparently you have to pay £20 extra wasn't told this even so niece paid but didn't get it. Our room was on the ground floor every one accessing car park could see into our room unless we had the curtains pulled shut something needs to be done about this on all ground floor windows. Decent blinds would be good.

brand noticeably trimming standards and cutting back. Usual welcome drinks withdrawn. Towels replaced with much smaller bathsheets. Similarly bedsheets didn't fit properly and we had to remake beds ourselves.

Southernhay East Exeter England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Mercure Exeter Southgate Hotel places you within a 10-minute stroll of St Martin's Church and Spacex. This 4-star hotel has 156 guestrooms and offers an indoor pool, free in-room WiFi, and a health club. Centrally located in Exeter, the hotel is also a short walk from Exeter Cathedral and 21 The Mint.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 9:30 AM.


All 156 recently renovated rooms feature coffee makers, phones, and ironing boards. Guests can enjoy free WiFi and TVs. Bathrooms offer hair dryers and free toiletries. Desks are also available.

Property features

Guests of Mercure Exeter Southgate Hotel have access to an indoor pool, a health club, and a spa tub. Self parking is available for GBP 12.00 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and 8 meeting rooms.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Privilege, Room

Full 1 | Sleeps 2

Classic Room, 1 Double Bed (Classic)

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 2076 reviews