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Mercure Exeter Southgate Hotel

4.0 out of 5.0

Recent guest reviews

The room was a good size with outlook onto the garden. The meals (breakfast and dinner), were buffet style and all the dishes were hot and well prepared. Tea and coffee were included in the meals, with a wide choice. The location was far enough away from main roads to be quiet, yet only a short walk to the shops, busses and sea front. Of particular interest was the pleasant and helpful staff.

Rooms we fine, breakfast is good but the bar is a shocker. I have stayed there 3 times and during the last 2 visits, the bar was covered in dirty glasses, the staff don't do table service anymore so you have to order at the bar which can take ages. They need more bar staff and orders should be taken at the table. Bar snacks are quite revolting too, I won't by going back.

A short walk to the cathedral (and courts for crims) so it is well placed. When you book, the rate is quite competitive but you need to add £12/day for parking and £10 each for breakfast (if you book the day before as otherwise it’s £15). You do get a nice well-appointed room that is spotlessly clean. Beds are standard Mercure so quite hard. Unfortunately the pillows were equally hard. Drinks in the bar aren’t horrendously expensive either. All in all, a nice place to stay in Exeter.

I've stayed in this hotel 2 / 3 times now and never been disappointed. The staff are very attentive and the rooms are clean and modern. The bar area is chilled and there is a large variety of drinks from Tarka ale on hand pull to many choices of Gin.

Have stayed here before so used again for a weekend shopping trip and again it was a great stay, nice clean room & hotel, friendly staff, plenty of choices on breakfast menu, walking distance to shops, bars and restaurant, will use again.

We had a last minute overnight in Exeter so it wasn't cheap but it is city centre and very plush. What really grated was that on top of the room charge was a parking fee. Yes, a hefty £12 for "24hours or part there of" for the privilege of parking my car. Whilst I have no complaints about the hotel and the location was perfect, I do feel the parking charge for residents to be flagrant profiteering, especially as the car park is not secure. There is an exit barrier requiring a card to exit but when we arrived this was permanently up allowing anyone to exit.

I checked in at around 5pm and asked the young lady on reception to see if my rate could be changed to one without breakfast, since I had made arrangements to meet a friend elsewhere. She promised to look into this. Got to my room which seemed ok, until I went to take a shower, and found a rather unsightly mass of mildew growing as well as a ripped seal. Went to call reception, only to see the phone was one from the Bath hotel - as based on the information card. Went back to reception as I was heading out and asked the lady who had checked me in about the change of rate, and she didn't even remember the conversation, making it obvious she hadn't inquired. I asked to see a duty manager and showed her the photos. She was appalled (food and beverage manager). She sorted rate and offered me a discount on my stay which I accepted. I don't expect a dirty dilapidated bathroom in a hotel which charges £150+ a night. Avoid at all costs...

We were a group of 22 friends who meet every year at various locations and this was our 42nd! From the initial booking our Four night stay to when we left everything was dealt with in a friendly, professional way and the staff couldn't do enough to ensure our stay was memorable - which it was. Stacey Roberts, Group Organiser really good and must mention Jonah and Amy who looked after us in restaurant as really good. Mel Restaurant Manager amazing and ensured everything went smoothly. All staff friendly and helpful from reception to cleaning staff.

We spent 2 nights during a weekend at the Mercure Southgate in Exeter. The location just next to the Cathetretal and town center is just great: you won't need your car whilst staying there. We had booked a Privilege Room and realised too late that the difference is just free soft drinks and a Nespresso coffee maker- not a lot for the surcharge we paid. We also had booked B&B and would not do it again. Lovers of a cooked breakfast buffet will love it but the hotel is not at all offering an acceptable Continental Breakfast to Accorhotels standards. As to the price: We really loved the location and the overall service and quality but it was not worth the approximativ. 200 EUR per night including parking.

This hotel had been recommended but halfway through my stay I'm finding it very disappointing and feeling the need to put 'pen to paper'. The bed and pillows are hard and uncomfortable, even with the 'soft' pillows in the cupboard which seemed marginally harder than the ones that greeted me on the bed! And 95% of the time when I flush the toilet it produces a loud whining noise. Last night I asked three times for the room service breakfast card before I finally received one and despite ordering breakfast for 0630-0645 and asking when it would arrive twice it was only delivered at 0720. And don 't try to speak to Room Service as they don't answer their phone and it diverts to the Front Desk. I had ordered the continental style breakfast items on Monday morning and the cut fruit was too hard to bite, and still had all the outer skin attached; I tried a piece of the pineapple and had to give up so today I ordered the English style breakfast items which was mediocre at best and I also ticked the croissant option (same as yesterday) and received one solitary croissant (yesterday I had two) and not even a single piece of butter. I couldn't believe the way they had 'served' the conserves and I wasn't prepared to risk trying one as they didn't have cling film on them and were totally exposed to the elements. (Please see the attached photo.) The restaurant food is very mediocre and forgettable. The first night I had the Nasi Goreng, I asked for it not to be too spicy, and maybe that is the reason that it seemed very unauthentic but I doubt it. Last night I tried the duck and it was hard to cut and therefore quite unenjoyable. I didn't complain about it as I didn't want to cause a fuss in my front of my colleague but it really isn't worth the £18. Whilst there is adequate wardrobe space I had to ask for extra hangars and there were no drawers for clothes. I do like to be positive and there are a couple. Even though it's hard to contact Room Service they do provide complimentary water (only a small bottle of still and sparkling) and they also provide orange juice, coke and a diet coke. I would also compliment Kayleigh and the reception staff who are very helpful and maybe the stay would be improved if they were put in charge. They gave me very clear directions to the local shops and it is very well located for the two shopping areas and the cathedral.

Southernhay East Exeter England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Mercure Exeter Southgate Hotel places you within a 10-minute stroll of St Martin's Church and Spacex. This 4-star hotel has 156 guestrooms and offers an indoor pool, free in-room WiFi, and a health club. Centrally located in Exeter, the hotel is also a short walk from Exeter Cathedral and 21 The Mint.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 9:30 AM.


Rooms

All 156 recently renovated rooms feature coffee makers, phones, and ironing boards. Guests can enjoy free WiFi and TVs. Bathrooms offer hair dryers and free toiletries. Desks are also available.


Property features

Guests of Mercure Exeter Southgate Hotel have access to an indoor pool, a health club, and a spa tub. Self parking is available for GBP 12.00 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and 8 meeting rooms.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Privilege, Room

Full 1 | Sleeps 2

Classic Room, 1 Double Bed (Classic)

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 2042 reviews