See all properties

Mercure Exeter Southgate Hotel

4.0 star property
Family-friendly hotel with a health club and a sauna

Choose dates to view prices

Photo gallery for Mercure Exeter Southgate Hotel

Interior
Reception
Miscellaneous
Exterior
Daily English breakfast (GBP 16.50 per person)

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Southernhay East, Exeter, England, EX1 1QF
  • Place, Exeter's Historic Quayside
    ‪1 min walk‬
  • Place, Spacex
    ‪5 min walk‬
  • Place, Exeter Cathedral
    ‪5 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪11 min drive‬

Room options

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Twin Room, 1 Double Bed

9.2 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout drapes, soundproofing

Family Room, 1 Double Bed (Classic)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed, Accessible

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed, Accessible

In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Exeter

Mercure Exeter Southgate Hotel places you next to City Wall and within a 5-minute walk of Exeter's Historic Quayside. This 156-room, 4-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a gym.

What's nearby

  • Exeter's Historic Quayside - 1 min walk - 0.1 miles
  • Spacex - 5 min walk - 0.3 miles
  • Exeter Cathedral - 5 min walk - 0.3 miles
  • University of Exeter - Saint Luke's Campus - 11 min walk - 0.6 miles
  • University of Exeter - 16 min walk - 0.9 miles

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 180 min drive

Restaurants

  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪The Hourglass - ‬5 min walk
  • ‪The White Hart Inn - ‬3 min walk
  • ‪Cosy Club - ‬1 min walk
  • ‪Wagamama - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Family-friendly hotel with a health club and a sauna
Guests staying at Mercure Exeter Southgate Hotel enjoy an indoor pool, a gym, and a sauna. Self parking is available for GBP 16.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect to find TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, portable fans, and laptop-compatible safes are also available. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the swimming pool.

Similar properties

Interior detail
Exeter Rougemont hotel by Sunday
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
8.0 out of 10, Very Good, 1,002 reviews
$71 nightly
The price is $86
Dec 30 - Dec 31
Total with taxes and fees
Exeter Rougemont hotel by Sunday

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 16 per night)
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • High chair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 151 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (44 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (40 inches high)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 16.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Frequently asked questions

Is a free cancellation option available at Mercure Exeter Southgate Hotel?

Mercure Exeter Southgate Hotel provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Exeter Southgate Hotel?

As of Dec 29, 2025, prices found for a 1-night stay for 2 adults at Mercure Exeter Southgate Hotel on Jan 18, 2026 start from $89.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Mercure Exeter Southgate Hotel?

This hotel is located in Exeter, just steps from Exeter's Historic Quayside and City Wall, and within a short walk of Spacex. You'll also find Exeter Phoenix Centre and Royal Albert Museum and Art Gallery less than a mile away.

Will I be able to park at Mercure Exeter Southgate Hotel?

Yes, parking is offered for GBP 16.00 per night.

Does Mercure Exeter Southgate Hotel feature a casino at the property?

No, Mercure Exeter Southgate Hotel doesn't have a casino.

Will I find an indoor pool at Mercure Exeter Southgate Hotel?

Yes, this hotel has an indoor pool along with a hot tub.

What will couples enjoy most about a stay at Mercure Exeter Southgate Hotel?

There are many amenities for couples at this hotel, including Champagne service as well as an indoor pool and a bar.

Does Mercure Exeter Southgate Hotel have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Mercure Exeter Southgate Hotel have a restaurant with a breakfast menu?

Yes, Mercure Exeter Southgate Hotel serves an English breakfast for a surcharge each morning at Gate House Restaurant.

Does Mercure Exeter Southgate Hotel allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Mercure Exeter Southgate Hotel for a fee of GBP 15 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Mercure Exeter Southgate Hotel?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Mercure Exeter Southgate Hotel?

The closest major airport to Mercure Exeter Southgate Hotel is Exeter (EXT-Exeter Intl.), which is 5.6 mi away (17 minutes by car).

Are there rooms with balconies at Mercure Exeter Southgate Hotel?

No, there aren't any guestrooms with balconies at Mercure Exeter Southgate Hotel.

Does Mercure Exeter Southgate Hotel offer wedding services?

Take advantage of the wedding venue at Mercure Exeter Southgate Hotel if you plan to say "I do" during your trip.

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 393 out of 1003 reviews
Rating 8 - Good. 302 out of 1003 reviews
Rating 6 - Okay. 170 out of 1003 reviews
Rating 4 - Poor. 90 out of 1003 reviews
Rating 2 - Terrible. 48 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great if paid for the night before- parking charges a little steep- however hotel great, super location and staff very welcoming and professional
Stayed 2 nights in Sep 2025

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent throughout
Stayed 1 night in Sep 2025

10/10 Excellent

Diarmuid

Stayed 1 night in Sep 2025

8/10 Good

Justine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swimming and gym only available at extra £

Disappointing that pool and gym only available at extra charge of £10. This is not explained by hotels.com but in small print on hotel site. Please update info. I also think it is in unreasonable of hotel to charge guests extra. Room modern and comfortable and breakfast and extra cost good
Stayed 1 night in Sep 2025

6/10 Okay

Glyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The reviews online are correct. This hotel does not have functioning air conditioning. Luckily the local temperature was in the low 20s. If it had been high summer it woukd have been unbearable. Fof this hotel to say rooms have AC when they don't and obviously haven’t for a the whole year, is unacceptable. Avoid.
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

First impressions

The reception area is nice, staff is helpfull.The rooms are clean ,but the overall impression of the rooms is that they need updating.It all looked very tired.
Stayed 1 night in Aug 2025

4/10 Poor

Lenroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extra charge, plus extra charge!!!!

Decent hotel, in a pretty much perfect location. Gymnasium usage was complimentary (but the facility wasn't very good). Use of the pool/jacuzzi carried an additional charge, even if you were a hotel guest. Parking also carried an additional charge. Very clever, seeing as guests would be charged to park anywhere else they found nearby.
Stayed 1 night in Aug 2025

8/10 Good

Nigel

Stayed 1 night in Aug 2025

8/10 Good

Martin

Stayed 1 night in Aug 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby, bar and restaurant have an elegant and timeless feel. I loved relaxing on the terrace with a cup of tea and a book. The room was large but my air conditioner didn’t work and the bed felt worn/old. I mentioned it to the desk and they put a mattress topper on the bed which really fixed the issue. The windows opened and in late August with the fan in the room - I was comfortable. The comfort of the rest of the hotel and the fantastic sauna, pool and hot tub made up for the bed and air con to the point that I will definitely stay here again!
Stayed 2 nights in Aug 2025

8/10 Good

Daryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Adam

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Air con rooms is a lie

This was my second stay this year with the last approx 5 months ago. On that occasion, the air conditioning was not working in the more expensive privilege rooms and the staff informed me they knew, and this had been the case for months. With the recent warm weather, I checked the website to make sure the privilege rooms are being listed as including having air conditioning as they are more expensive and in fact, they do confirm this as a feature. Low and behold, five months on there is still no air-conditioning, but they are happy to take your extra money and promote it.
Stayed 2 nights in Aug 2025

4/10 Poor

peter

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stay here quite often on business and unfortunately there seems to be a gradual decline in maintenance and general condition. The air conditioning in the rooms is still not working and in the room I had this time the TV would not function. It’s not a cheap hotel and the service/ food and pool area usually great however the rooms themselves really need some attention.
Stayed 1 night in Aug 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for venturing out into Exeter
Stayed 1 night in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely fuss free comfortable stay

Lovely friendly and helpful staff, comfortable room and good service, coupled to car parking made this our favourite Exeter accommodation.
Stayed 1 night in Aug 2025

8/10 Good

Philip

Business traveler
Liked: Cleanliness, staff & service

Great location shame about the AC

Good hotel, great location. Car park too small get there early to get a space. AC never seems to work, think each room needs an ac service
Stayed 2 nights in Jul 2025

10/10 Excellent

Connor

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort

Not good

We had a lovely room and free drinks were put into our fridge everyday but didn’t get any milk or teabags, the bed was awful springs protruding everywhere and I came home with a bad back and pillows were not much better. But the worst thing of all was for 4 nights of our 5 the toilet stopped flushing and we had to call maintenance in for those days , we were told they ordered the correct part but it had not arrived before we left but worse than that was the raw sewage smell in the bedroom, however we were greatful for working air con as we heard a lot of people complaining they had none. We were offered a couple of drinks vouchers but when we went to use them we could only have certain drinks to be quite honest I think they should have at least refunded or gave us some meal vouchers . Was such a shame as we had looked forward to our stay and now I feel even more stressed than before I went
Stayed 5 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness
The hotel is a bit tired but the enthusiasm of the staff made all the difference. The breakfast buffet was first class and I enjoyed using the swimming pool .
Stayed 1 night in Aug 2025

10/10 Excellent

Lauren

Stayed 4 nights in Aug 2025

10/10 Excellent

Will

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. All reception and bar staff really helpful. Room changed instantly when I discovered A Con not working. Bar staff went above and beyond to be helpful. Room v good comfortable bed and lovely bathroom. My second visit at this hotel will use it again.
Stayed 1 night in Jul 2025

8/10 Good

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 3 nights in Jul 2025

6/10 Okay

peter

Business traveler
Liked: Cleanliness, staff & service

Great hotel but air con issues left me hot.

Stayed here before and previously had issues with the air conditioning which again on this trip was broken leading to an uncomfortable nights sleep. Otherwise love this hotel, great pool, breakfast and service. Staff apologised and offered free drink etc but being able to sleep in a cool room is an essential for me so would make me think twice about booking again.
Stayed 1 night in Jul 2025

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, room comfort

Good staff.

After my bad experience at my previous hotel the night before the lady on reception was a pleasure and credit to the hotel.
Stayed 1 night in Jul 2025