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Mercure Exeter Southgate Hotel

4.0 out of 5.0

Recent guest reviews

Called by family to attend hospital, on arrival in Exeter we were met my heavy snow unable to get to the location we had arranged to stay at we booked this as it was available and near to the hospital.. Room was clean tidy and served it purpose, breakfast was good, it did what a hotel should do so we cant really fault it, if I were to make a criticism the foyer was cold when the outer entrance doors opened as the inner doors seemed to stay open, the wind was cold and then this area never seemed to warm up not sure if we can blame the hotel for the weather.. Carpark is a good size with entrance barriers (there is a fee for using the carpark)

We wanted a comfortable hotel within easy walking distance of all the attractions in central Exeter and the Mercure Exeter Southgate fitted the bill admirably. It is about 5 minutes' walk from the cathedral for example. We immediately formed a good impression when we checked in at reception where we received a warm welcome and efficient service. We subsequently found the service in the bar and in the restaurant for breakfast to be very good too. The buffet breakfast was excellent with a good selection. The room was clean, comfortable and well equipped with a modern walk in shower. Overall, we thought that the hotel provided good value for money (especially with 10% off for being an Accor Club member) although you do have to pay £12 per day for parking.

We spent just the one night in Exeter and picked the Mercure Southgate as it had a central location and had a pool. The staff were all very welcoming and friendly, although on the corridor we were staying had a lot of empty food trays which were there most of the evening. The hotel was very nice and clean.

A nice hotel right in the middle of Exeter, car parking is a bit steep at 24 quid for two nights but the breakfast was good and the room was very large and very comfortable. We really didn’t spend a lot of time in the hotel and didn’t eat there in the evening.

When madam goes on holiday she tends to pack a heavy suitcase and without any Ryanair meanness to dissuade her I arrived at the reception heavily burdened. We chose this hotel as it was cheap compared to the norm and apparently near to the cathedral. It has all the features required by todays young business travellers. An extensive gym swimming pool etc. Good wifi in the en suite room and a bar and restaurant. We were pleased to get a "ground floor " room only it was up a long carpeted incline tricky for my hobbling friend. From the outside the façade seams to be Georgian some original and I think some possibly reconstructed especially going up the hill with all the window lintels in line but the floor levels rising. The interior decorators had done their best using facsimile of an old document repeatedly at various scales. A little distracting if ones reading of the script and Latin translating so rudely as mine. The bedroom was adequate but like any Radisson clone tired and worn. We decided to dine in and tried to order off the "set " menu. the food was wholesome and service fairly prompt although the bill seamed a little pricy. Breakfast was good and plentiful. I discussed the previous nights restaurant bill and was told the set menu had to be pre-purchased hence the disparity I told the receptionist that I would record my dismay at this trick so that other travellers unaware of the "Mercure" way would be forewarned. As for being near the cathedral betwixt the hotel and the cathedral close is a run of city wall so it made the cathedral a bugger to find and a lot further than a crows flight. I think as a place to stay at the weekend as an able bodied family with children it is in relatively easy reach of Cathedral close, town centre and river/dock side. The pool would offer a distraction for inclement weather but I think you would be advised to eat out. For example we walked past a Carlutio's trying to find the cathedral.

I never got to the hotel as my flight was cancelled. Fortunately my snowed-in wife got there a day late. We paid up-front for the room, six breakfasts and late check-out. The snow was hardly the hotel's fault but a refund on the four uneaten breakfasts would have bought a lot of good will. Regrettably this was refused. Shame as it affected the service and value scores.

My pregnant wife and I stayed in room 268 this past weekend for a 'special treat'. How wrong we were... 1) We opened the door to the tired, uninspiring looking room to find a bloodied, USED SANITARY TOWEL on the bathroom floor. Yep, seriously. 2) We reported the incident to reception who offered us 2 tokens for 2 free glasses of wine. Fair enough. 3) However, after ordering a glass of Pinot, the barman took glee in telling us that we couldn't have it, as the token was for 'house wine only'. 4) The wine was, as it happened, was undrinkable, so I returned to the bar asked them to change it for a Merlot. The I was then passed between 4 bar staff with increasing levels of 'authority' and made to feel like some sort of chancer for changing a corked glass of wine. (These young student types seem to forget, that I was paying £140/night to stay in this place). 5) After finally getting back to the room that evening, the bloodied towel was gone. But we didn't sleep well. Not sure why? Perhaps it was something to do with the think black, toxic mould the surrounded the rotting window frames. Also, the mini bar fridge was completely empty.

After arriving at Exeter Airport at the insistence of our flight operator, tui, even though there was a red alert weather warning not to travel, we find that the airport is closed and we are stranded in Exeter, arrangements were made for dozens of guests to be checked into a hotel until the airport opened and what a great choice this hotel was. The staff couldn't do enough to help and turned a bit of a disaster into a rather pleasant weekend. Every member of staff we came onto contact with was friendly and helpful and went above and beyond to make our stay better. The reception staff even kept us informed of any news from our flight provider, they let us check in early and check out late and even kept our rooms available until we knew definite revised plans. I cannot rate the service highly enough and I will definitely return soon by choice this time!

We booked the Mercure Southgate hotel by mistake - the next day we contacted hotel (a week prior to arrival) asking if we could switch to the other Mercure hotel (also based in Exeter) as the rest of our group were staying in that hotel - the hotel were very unhelpful and would not change our booking.

Stayed at this hotel for a night. On arrival was upgraded to privilege room. Room was spacious, clean and very comfortable. Staff friendly and welcoming. Choice of cocktails in the bar which were very nice. Thank you

Southernhay East Exeter England

Hotel highlights

  • Walking distance to Spacex
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Mercure Exeter Southgate Hotel places you next to City Wall and within a 5-minute walk of Barnfield Theatre. This 4-star hotel has 156 guestrooms and offers an indoor pool, free in-room WiFi, and a health club. Spacex and University of Exeter are also nearby.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 9:30 AM.


All 156 recently renovated rooms feature coffee makers, phones, and ironing boards. Guests can enjoy free WiFi and TVs. Bathrooms offer hair dryers and free toiletries. Desks are also available.

Property features

Guests of Mercure Exeter Southgate Hotel have access to an indoor pool, a health club, and a spa tub. Self parking is available for GBP 12.00 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and 8 meeting rooms.

Room options

Privilege, Room

Full 1 | Sleeps 2

Classic Room (Classic)

Full 1 | Sleeps 4

Standard Room

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend this hotel

Total of 2142 reviews