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Recent guest reviews

Above average. Great to have mini kitchen

This hotel was sketchy at best needed a very deep cleaning and was doing nothing in my opinion to promote health and safety during this COVID19 era we live in

i was given a room that apparently the staff uses as a smoking room. I opened the room door, there was a bucket with dirty water, no sheets on the bed, dirty floor, dirty bathroom. I was shocked. I was given another room but what a waist of time.

The hotel is located in a good spot but it’s extremely dirty. As soon as i walked Into the room, i noticed a funky smell, the bed sheets were not clean with stains all over them, and the bathroom smelled nasty. Because of how unclean the room was, i had a hard time sleeping in it. Not to mention house keeping never showed up to clean the room and to replace all the towels. I honestly will never stay at an Extended Stay America hotel and will never recommend it to anyone i know. Extremely disappointed.

Our room was dirty; the bathroom was not stocked (no shampoo and I had to go ask for a replacement roll of toilet paper); they overbooked and didn't have a room with two beds as I'd paid for. I would never recommend staying here.

Friendly staff, easy check in/out. Room was clean but was dated, bathroom tub had some chips, in the corners under bath cabinets was missed debris. I’m not looking to eat off the floor or tub. If you need a room this will do.

The staff wasn't real friendly. When we got back from the concert the halls smelled like sewage. Not sure if there was an issue, but it stunk. I felt like our room started to smell too after going to bed. I could hear people in the hall way and slamming their doors for hours after trying to go to sleep. The continental breakfast was granola bars and oatmeal packs.

Here on business and needed peace and quiet. Got what I needed and then some. Clean, quiet, and beautiful area.

We were a family of three who came to visit with a long time friend's family at their home. So we spent time in the hotel only to check-in, sleep and rush off in the morning. Even during that short time we had a comfortable stay, with efficient staff, clean room and a pleasant experience overall.I would recommend this hotel to my friends for its location, comfort and value for money.

It was comfortable and quiet and in a good location for food and shopping.

Not Clean at all in the room and no one clean room for each day.

Poor room cleanliness. Poor breakfast items. Mould on fruit.

Stayed here while in town for a concert at the Palace of Auburn Hills. The hotel was plain and outdated, but clean. We struggled to get hot water, having to let the faucet run for over 5 minutes each time before it would get warm. The location was decent and close to the concert venue, however trying to get a taxi to pick us up at the hotel was a nightmare. It took nearly 30 minutes to find a company that would come to our hotel, then another 45 minutes to get picked up. The front desk was not a help in arranging this.

When I got there my room was not even cleaned so they had to find one that was but other then that it wasn't too bad. A little pricey though.

We needed a place close to the Palace and this place is a good value.

University Drive Auburn Hills MI

Hotel highlights

  • Walking distance to Oakland University
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Extended Stay America Suites Auburn Hills University Drive is a short stroll from Oakland University and Meadow Brook Hall. This 134-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 134 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Guests of Extended Stay America Suites Auburn Hills University Drive enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a TV in a common area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Extended Stay America Suites Auburn Hills University Drive

Everyone (10) Business (3) Couples (4) Family (2) Friends (4) Other (2)
4
Everyone

Above average. Great to have mini kitchen

By on May 5, 2021

Review comment responded on May 9, 2021

Thank you for sparing some time to evaluate our hotel. We are delighted you liked having a kitchenette to cook food and that made for a comfortable stay. It was a pleasure having you as our guest, and we hope to see you again at Extended Stay America. Sincerely, Hotel Management

2
Business Business

This hotel was sketchy at best needed a very deep cleaning and was doing nothing in my opinion to promote health and safety during this COVID19 era we live in

By , from Wisconsin on Jul 10, 2020

Review comment responded on Jul 11, 2020

Scott, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. We take standards for hygiene and cleanliness very seriously, so please be assured that we will follow up on your concerns and take appropriate action. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

1
Everyone

By on Nov 21, 2019

1
Business Business

i was given a room that apparently the staff uses as a smoking room. I opened the room door, there was a bucket with dirty water, no sheets on the bed, dirty floor, dirty bathroom. I was shocked. I was given another room but what a waist of time.

By on Nov 18, 2019

Review comment responded on Nov 19, 2019

We would like to offer you our apologies for your unpleasant experience at our hotel. We take the cleanliness of our rooms very seriously, so we are sorry that both the rooms we allocated were not up to your expectations. Your feedback has been shared with the housekeeping teams and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can provide you the quality stay you deserve. Sincerely, Hotel Management

4
Everyone

By on Oct 16, 2019

2
Everyone

By on Sep 16, 2019

3
Everyone

By on Dec 20, 2018

Review comment responded on Dec 21, 2018

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

1
Everyone

By on Oct 16, 2018

Review comment responded on Oct 25, 2018

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management

1
Everyone

The hotel is located in a good spot but it’s extremely dirty. As soon as i walked Into the room, i noticed a funky smell, the bed sheets were not clean with stains all over them, and the bathroom smelled nasty. Because of how unclean the room was, i had a hard time sleeping in it. Not to mention house keeping never showed up to clean the room and to replace all the towels. I honestly will never stay at an Extended Stay America hotel and will never recommend it to anyone i know. Extremely disappointed.

By on Oct 15, 2018

Review comment responded on Oct 17, 2018

A well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management

1
Everyone

Our room was dirty; the bathroom was not stocked (no shampoo and I had to go ask for a replacement roll of toilet paper); they overbooked and didn't have a room with two beds as I'd paid for. I would never recommend staying here.

By on Jul 27, 2018

Review comment responded on Jul 28, 2018

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management

Extended Stay America Suites Auburn Hills University Drive

3315 University Drive, Auburn Hills, MI 48326
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