Our room's thermostat was broken, it was 82 degrees the first night. The maintenance guy came and shot it off, said that he'd have to order a new one - it never came. Instead of taking one from another room, WE had to move rooms - complete inconvenience! The room we were moved to had no soap in the dispensers, it was filthy, there were nails coming up in the kitchen flooring, there was no silverware, no corkscrew, one coffee cup for 5 of us! The hotel offered NO discount or anything - we were NOT happy and probably will not ever be going back as we were not compensated at all through Expedia or the hotel