Hotels with Suites in Turks and Caicos

"What a wonderful resort !! "

"On our second morning I woke up to find that my arm had been devoured by bedbugs overnight. I called the front desk and asked to change rooms and was told that someone would be checking out of a ground-floor unit at 11 and they would move me into it. So we went to breakfast and returned at 11:30 and were told that our new room wouldn't be ready until 3pm. That was strange, as less than two hours earlier they said the room would be ready be 11, but ok. So we asked if we could use their industrial washing machines so we could wash all our clothes simultaneously in hot water, and they said, "No, there are washing machines in the room." We pointed out that these machines were very small and would take multiple loads to wash all of our clothes, and they simply said that guests couldn't use the large machines. We returned at 3pm and were led to a 2nd floor room--so that explains the delay. The ground floor room they were going to give us hours earlier would have been an upgrade, because the glass door has pool access. So instead they made us wait four additional hours, with our luggage in a bed-bug infested room. When we checked out at the end of our stay, I asked for the first two nights to be taken from our bill to account for the hassle, and the hassle ahead of us to make sure that our luggage doesn't introduce an infestation in our house when we return home. They said that they checked our room and there were no bedbugs."

"Le personnel extraordinaire toujours à nous satisfaire cuisine réception femme de chambre merci"