Rooms are poorly sound-insulated and you can hear almost everything from other rooms, conversations, singing, TV, music, and so on. Guys next door play guitar till midnight, and started again at 4 am, and made it impossible for me to sleep. Also, there is no place to hang you clothes. No hanger in the cabinet, and the closet where there are hangers is occupied by refrigerator and microwave.
Property is pretty run down and crappy. It looks good on the outside and then walk in and it’s like a feces pile with hall ways and a rundown elevator that I didn’t even trust to use after the first time because it rattled and clanged before coming to a halt that almost scared me to be honest.
It was nice
I didn’t like that they overbooked mad we didn’t get a room. The entry way is too small and not inviting.
The sign on the building was lit up but had nothing on it so you had to get to the front door before you k we it was the right one. Our room smelled like marijuana and our neighbors music was very loud.
****
Location was great. Around a lot of food and easy to get in/out the hotel
I liked that they were nice to me on behalf of my situation with my car breaking down.
They should be giving a discount on the rates since their not including the free breakfast and The lobby Who is having reconstruction work but other than that was a pleasant place to stay
We have been staying at the Red Lion for years. I will say it is improving on cleanliness and looks. However they have been doing construction on this hotel for what seems like the last two years we have started staying at it. Our last stay we had to be up at 3am to get to the airport. Well at midnight and 1am, you could still hear them banging around with tools, dropping stuff of the floor. So loud. The non smoking ground rooms smell like smoke as well. I don’t know if it’s coming through the vents from construction workers or what, but not impressed either.
My review has to do primarily with the customer service of this hotel. My wife was traveling back to Colorado and had a late flight getting in to Denver. We looked for a reasonably priced hotel that had free shuttle service (shuttle service being a key factor) and selected the Red Lion based on those criteria. When my wife got in around 10:30pm she called the hotel to arrange a shuttle, and they told her one would be there at 11:15pm. She waited an hour in 20 degree weather (there was no inside waiting area where the shuttle was supposed to pick-up) and the shuttle never came so she got a shared Lyft to the hotel for $50 (not shared would have been close to $80). When I asked if the hotel would reimburse for the cost of the Lyft they refused (I did this via the Orbitz help who spoke with the hotel). Orbitz was great in this process, but we will certainly never stay at the Red Lion Inn and Suites nor would we suggest that others stay there either based on their customer service.
The shuttle took 2 hours to come and get us! Every time I called he would say he was 20 min away and then hang up before I could ask for more information. The hotel was under construction and the room was not in good condition. Front desk staff were friendly.
Friendly staff/ easy check in room was clean there’s nothing else for me to say except I’ve stayed here several times and been satisfied each time I will stay there again
Reserved the room on Orbitz for a King Suite w jetted tub, a fun surprise for my wife. Upon check in was told "no jetted tub suites are available because they are all under construction." What?! Then why was it possible to reserve on? Disappointing. Had a lot of noise at night. My wife got a crappy night of sleep. Won't stay here again.
I didn't stay there but was charged and was told that i wouldn't be
SYLO Hotel Denver Airport, a Ramada by Wyndham places you within a few miles (5 km) of Buckley Air Force Base and Aurora Sports Park. This 95-room hotel has free in-room WiFi, free self parking, and a gym.
All 95 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and free local calls are other standard amenities.
Guests of SYLO Hotel Denver Airport, a Ramada by Wyndham enjoy a gym, free WiFi in public areas, and a meeting room. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a computer station, free newspapers, and laundry facilities.
Rooms are poorly sound-insulated and you can hear almost everything from other rooms, conversations, singing, TV, music, and so on. Guys next door play guitar till midnight, and started again at 4 am, and made it impossible for me to sleep. Also, there is no place to hang you clothes. No hanger in the cabinet, and the closet where there are hangers is occupied by refrigerator and microwave.
Property is pretty run down and crappy. It looks good on the outside and then walk in and it’s like a feces pile with hall ways and a rundown elevator that I didn’t even trust to use after the first time because it rattled and clanged before coming to a halt that almost scared me to be honest.
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
It was nice
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!
I didn’t like that they overbooked mad we didn’t get a room. The entry way is too small and not inviting.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
The sign on the building was lit up but had nothing on it so you had to get to the front door before you k we it was the right one. Our room smelled like marijuana and our neighbors music was very loud.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for staying with us. We hope to see you in the near future.
****
Thank you for staying with us. We appreciate your feedback about the hotel. We look forward to seeing you again!
Location was great. Around a lot of food and easy to get in/out the hotel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
I liked that they were nice to me on behalf of my situation with my car breaking down.
Thank you for staying with us. We were glad we were able to help out with the car situation. We hope to have you stay with us again in the future.
They should be giving a discount on the rates since their not including the free breakfast and The lobby Who is having reconstruction work but other than that was a pleasant place to stay
Due to no fault of our and due to the corona virus we're not able to serve breakfast. Thank you for your feedback
Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.