I should have believed the online reviews. The police substation in the lobby should have been the first clue. Prepaid everything at check-in. Then saw the room. Then walked away. Did not try to get money back. Orbitz should not even really be recommending this property.
The best thing about this place was the man who checked us in. So pleasant and polite he was a pleasure to talk to. The room was dirty. The smell of smoke was exponential. When we pulled out the sofa bed, we quickly closed it back, it was rather unsanitary. The bathroom’s water pressure though was quite good and the toilet flushed well. We did not stay for the full days we had booked. If smoke odor doesn’t faze you and you have no need for the sofa bed it isn’t a bad place.
I can't say we liked anything.
The lobby was filthy. The desk people were nice but moved very slow. There was tons of toilet paper and a large poop in the toilet of my room! And it had been there for a while. I immediately went back to desk to report it and ask for a refund so I could leave. The staff apologized profusely and gave me the managers number and assured me the manager would call but never did. I called three days later and was told by desk person that I will be refunded in 5-10 business days. I am watching for it. I would not recommend this place. I left and went to a different hotel.
Nothing in the "kitchen", no plates, cups, pan, nothing. Not even a dining chair at the table. One stuffed chair to watch tv from, complete with a fist sized hole in the arm. But no side table for putting your drinks on. A serving of fries in the stairwell for three days, never moved or picked up by the staff. Bleach smells throughout the halls. And to top it off we had to deal with unplowed sidewalks and parking lots after a freak spring snowstorm.
I am disabled Veteran and i paid for and Orbitz confirmed my room. It was supposed to be a Accessible Room. They didnt have any Accessible Rooms available. It was dirty and the bathroom door was falling off its hinges... Was afraid to use it.
The worst hotel. First room I checked in there was blood stain on the bed and no soap, second room no soap dirty tub everything is dated.
Older property but great staff..very busy building lots if restaraunts near by the place
No hair dryer on the wall and the remote with the bedroom tv didn’t work.
The room was so dirty..Found trash every where nd other people's item's left behind . No water pressure in the shower... To get our room clean must stay 7 day's...
the carpet could have been cleaner,the patch on the wall could have been fixed
Great appearance on the outside but the inside didn't meet my expectations as I have stayed at many Extended Stays across the country. Staff wasn't polite and it seemed like some bad things were going on throughout the hotel.
Clerk at front desk when we arrived was not service oriented. We arrived at 9:30. There were 6 of us. We were exhausted and she told us that she couldn't get bedding for the sofa bed until 11:00pm when the maid arrived. I've NEVER been told that at any hotel before! We went out and got our own bedding! The clientele was SO scary. Lots of loitering in the halls and outside. Even though the hotel claims to be smoke free the halls reeked of cigarette smoke and marijuana.
The night manger was acceptable. She was very polite during the first stay. The second stay we booked a queen room and the first bed was not made and had great stain on the sheets. The second room was clean but did not have a working climate control and the 3rd room had one double bed instead of a queen. We are two larger people can can not sleep on a double. I ended up getting a refund through Orbitz.
Extended Stay America Suites Denver Aurora North is located within a few miles (5 km) of Cherry Creek State Park and Town Center at Aurora. This 135-room hotel has free breakfast along with conveniences like free in-room WiFi and a gym.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 135 rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and DVD players. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests of Extended Stay America Suites Denver Aurora North enjoy a gym, free WiFi in public areas, and coffee in a common area. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. This hotel also has laundry facilities.
I should have believed the online reviews. The police substation in the lobby should have been the first clue. Prepaid everything at check-in. Then saw the room. Then walked away. Did not try to get money back. Orbitz should not even really be recommending this property.
The best thing about this place was the man who checked us in. So pleasant and polite he was a pleasure to talk to. The room was dirty. The smell of smoke was exponential. When we pulled out the sofa bed, we quickly closed it back, it was rather unsanitary. The bathroom’s water pressure though was quite good and the toilet flushed well. We did not stay for the full days we had booked. If smoke odor doesn’t faze you and you have no need for the sofa bed it isn’t a bad place.
Thank you for your review. Although you liked the service provided by our courteous front desk staff, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
I can't say we liked anything.
We appreciate you choosing our hotel for your visit to our city. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
The lobby was filthy. The desk people were nice but moved very slow. There was tons of toilet paper and a large poop in the toilet of my room! And it had been there for a while. I immediately went back to desk to report it and ask for a refund so I could leave. The staff apologized profusely and gave me the managers number and assured me the manager would call but never did. I called three days later and was told by desk person that I will be refunded in 5-10 business days. I am watching for it. I would not recommend this place. I left and went to a different hotel.
Thank you for staying at our hotel and sharing your concerns. We apologize for the cleanliness issue in your suite that led you to leave us earlier than expected. We are very sorry and assure you to discuss this with our housekeeping team to be more diligent with their duties moving forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Nothing in the "kitchen", no plates, cups, pan, nothing. Not even a dining chair at the table. One stuffed chair to watch tv from, complete with a fist sized hole in the arm. But no side table for putting your drinks on. A serving of fries in the stairwell for three days, never moved or picked up by the staff. Bleach smells throughout the halls. And to top it off we had to deal with unplowed sidewalks and parking lots after a freak spring snowstorm.
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
I am disabled Veteran and i paid for and Orbitz confirmed my room. It was supposed to be a Accessible Room. They didnt have any Accessible Rooms available. It was dirty and the bathroom door was falling off its hinges... Was afraid to use it.
Thank you for your comments. We are sorry for the reservation issue you encountered and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We hope you will choose us again in the future and we will try our best to provide you with a room that best meets your needs. Sincerely, Hotel Management
The worst hotel. First room I checked in there was blood stain on the bed and no soap, second room no soap dirty tub everything is dated.
Dinie, thank you for staying at our hotel. Please accept our apologies for not providing you with a pleasant experience. Your total satisfaction is always our top priority, and we will be working to correct our shortcomings. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Older property but great staff..very busy building lots if restaraunts near by the place
Thank you for your wonderful comments about your stay at the Extended Stay America. It is always a pleasure to read reviews complimenting our staff. We value your observations and hope to be your first choice every time you visit Sincerely, Hotel Management
No hair dryer on the wall and the remote with the bedroom tv didn’t work.
Thank you for your review. We apologize for the difficulties you faced in your room and for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management
The room was so dirty..Found trash every where nd other people's item's left behind . No water pressure in the shower... To get our room clean must stay 7 day's...
Lucerito, we apologize for the cleanliness issues, which caused unwanted stress for you. Your experience regarding the unclean room has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. Also, your concern regarding the shower has been shared with the maintenance team for review and action. Please consider a return visit to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management
Ronald, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management