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Best Western Plus Gateway Inn & Suites

2.5 out of 5.0

Recent guest reviews

My King size bed was extremely uncomfortable and I did not get a good night's sleep (woke up with body aches). At least in the room I stayed in, the mattress needs to be replaced.

Enjoyed our 4 day stay while visiting grandsons...pool nicely maintained ... breakfast items could include fresh fruit!

The hottub was actually hot. A pleasant surprise as opposed to some that are Luke warm

pool, breakfast, clean and centrally located, good overall

I can't say anything negative about this place. We love it. We have stayed here before and we will stay there again.

We had a nice stay at this hotel. The staff was friendly and the room was clean. We choose this hotel because of the central location in Denver.

High marks! Very comfortable and convenient to area attractions. Clean rooms and facilities. Exceptionally friendly staff. Will book here again for sure!

Well, left as message at the front desk that we needed a wake up call in the morning. Spoke to the young lady at the front desk the night before..never received the call which placed us one hour out behind...first time at any hotel that I have not received a wake up call i have requested..

The hotel was clean and centrally located in the city of Aurora, Colorado. Parking is excellent. I food need some work. White eggs!!!!! The sink was clogged, but they fixed the problem immediately.

We are regulars at this hotel on business as Legal Guardian and Conservator in the State of Colorado.

We were looking for a clean and easy hotel for a night in Denver that wouldn't break the bank.

Awesome Place to Stay. Very Clean and Quiet , Breakfast was Great . keep up the good work.!!! The only thing that need a little attention is the hot tube.

Overall hotel was very good. Staff at breakfast were super friendly and helpful. Only negative was tv reception, analog tv ??? No HD ??

This Best Western was one of the best I have ever been to on any of my trips. The room was exceedingly spacious with the most comfortable king bed ever. I even inquired at the front desk as to the make and model of the mattress. It was located on Aurora, about 8-9 miles outside of the city. It was right next to a major highway, which made it convenient for city traveling, but traffic noise was not an issue. The staff was extremely friendly, knowledgeable, and helpful, even down to the woman who manned the breakfast room. I would definitely stay there again.

I was not alerted when I was told I would be for early check in. That was so disappointing.

had a great time close to mall and resteraunts right be side the interstate

We were disappointed with the bathroom that had no counter space to lay our personal accessories. Both queen beds had body impressions and not comfortable. The fake eggs had no taste and ran out of yogurt before 9:00 am. We will be shopping for other hotels next time.

The room was comfortable and clean. Would have had a great stay but a couple sat outside our door and played on their computer until way past midnight.Called front desk to get them to move and no one came up to took care of the situation. So I didn't know that they rent out hallways, too.Also I feel there should be a time kids get out of pool and hot tub area so adults can use hot tub or pool.Maybe kids out at nine pm and adults can use nine pm to eleven pm.also for adults only 6 am to 9 am. So many parents use this room as a baby sitter no parents lots of kids.My husband and I would of loved to use them after a 10 hour drive but full of kids. I love kids but I pay to be able to use these amenities also.I also have kids but they have manners to there elders .Its like a play ground kids RUNNING all over. All of the staff were great but, night person who didn't get the people out of hallway by our door.

We requested a non-smoking room a few weeks ago for 4 nights - our room STUNK of smoke when we arrived. The hotel claimed they were in-process of converting previously smoking rooms to non-smoking. Ours had not been redone yet, but they were still renting it out as non-smoking (we were not told until we complained). They said they would put an ionizer in our room to get rid of it - it did nothing and we didn't have it for long as someone else complained and wanted it. We complained again and they were unsympathetic to say the least. At the end of our trip you would have thought we were hardcore smokers. Everything stunk of it - hair, clothing, luggage. Bottom line - make sure your room is non-smoking (not converted to non-smoking) ahead of time or don't bother booking here. We will not be using the Best Western brand ever again.

800 S Abilene St Aurora CO

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Town Center at Aurora, Best Western Plus Gateway Inn & Suites is within 2 miles (3 km) of Aurora History Museum. This 82-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Also nearby are Aurora Hills Golf Course and University of Colorado Hospital.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 82 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Guests of Best Western Plus Gateway Inn & Suites have access to an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for Best Western Plus Gateway Inn & Suites

Everyone (10) Business (13) Couples (16) Family (21) Friends (2) Other (5)
3

uncomfortable bed

Everyone

My King size bed was extremely uncomfortable and I did not get a good night's sleep (woke up with body aches). At least in the room I stayed in, the mattress needs to be replaced.

By on Aug 11, 2017

4

good spot & staff - bars of soap are laughable...

Everyone

Enjoyed our 4 day stay while visiting grandsons...pool nicely maintained ... breakfast items could include fresh fruit!

By , from Aurora CO on May 29, 2017

Review comment responded on Jun 15, 2017

Thank you for the great input! We do apologize that you did not have fresh fruit during your stay. Our buffet normally provides apples, oranges & bananas. We do look forward to providing you with exceptional service on a return visit.

5

great place to stay

Everyone

The hottub was actually hot. A pleasant surprise as opposed to some that are Luke warm

By on Apr 29, 2017

Review comment responded on May 6, 2017

Thank you for you review. We are happy that the hot tub was hot enough for you

5

close to mall and restaurants and freeway

Everyone

pool, breakfast, clean and centrally located, good overall

By on Apr 17, 2017

Review comment responded on Apr 24, 2017

Thank you for the 5 out of 5 review!

5

short stay but very comfortable.

Everyone

I can't say anything negative about this place. We love it. We have stayed here before and we will stay there again.

By on Mar 17, 2017

Review comment responded on Mar 24, 2017

Thank you for the fantastic review!

5

nice hotel in a good location in denver

Everyone

We had a nice stay at this hotel. The staff was friendly and the room was clean. We choose this hotel because of the central location in Denver.

By , from Alaska on Mar 3, 2017

Review comment responded on Mar 5, 2017

Hi Tom, Thank you for the great review!

5

great place to stay!

Everyone

High marks! Very comfortable and convenient to area attractions. Clean rooms and facilities. Exceptionally friendly staff. Will book here again for sure!

By on Jan 28, 2017

Review comment responded on Feb 2, 2017

Thank you for all of the great comments. We are glad you enjoyed your stay and look forward to seeing you again.

5
Everyone

By on Oct 9, 2016

3

disappointed

Everyone

Well, left as message at the front desk that we needed a wake up call in the morning. Spoke to the young lady at the front desk the night before..never received the call which placed us one hour out behind...first time at any hotel that I have not received a wake up call i have requested..

By on Jun 27, 2016

3

stay at time of super bowl hype

Everyone

The hotel was clean and centrally located in the city of Aurora, Colorado. Parking is excellent. I food need some work. White eggs!!!!! The sink was clogged, but they fixed the problem immediately.

By , from Texas on Feb 12, 2016