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Best Western Plus Gateway Inn & Suites

2.5 out of 5.0

Recent guest reviews

Enjoyed the many amenities offered at the motel: comfy queen beds, microwave and refrigerator. The continental breakfast was more than I expected with fruit, waffles, cereal, juice, scrambled eggs and toast. Clean heated pool and hot tub. Friendly staff. Didn't encounter any problems--pleasant stay.

Overall the stay was really good. The staff were really nice. The breakfast buffet was good and always fully stocked. Two complaints I had was the TV in my room only had one channel and the safe didn’t work. I spoke to two people saying the manager and maintance would look into the TV issue. They were booked all weekend so I could not change the room. The safe in the room do not work and are tiny. You can’t even put a 15 inch laptop in them. I would stay again but I would double check your room to make sure everything works.

No television for 2 days. Room didn't get cleaned until late in the day.

My King size bed was extremely uncomfortable and I did not get a good night's sleep (woke up with body aches). At least in the room I stayed in, the mattress needs to be replaced.

Enjoyed our 4 day stay while visiting grandsons...pool nicely maintained ... breakfast items could include fresh fruit!

The hottub was actually hot. A pleasant surprise as opposed to some that are Luke warm

pool, breakfast, clean and centrally located, good overall

I can't say anything negative about this place. We love it. We have stayed here before and we will stay there again.

We had a nice stay at this hotel. The staff was friendly and the room was clean. We choose this hotel because of the central location in Denver.

High marks! Very comfortable and convenient to area attractions. Clean rooms and facilities. Exceptionally friendly staff. Will book here again for sure!

Well, left as message at the front desk that we needed a wake up call in the morning. Spoke to the young lady at the front desk the night before..never received the call which placed us one hour out behind...first time at any hotel that I have not received a wake up call i have requested..

The hotel was clean and centrally located in the city of Aurora, Colorado. Parking is excellent. I food need some work. White eggs!!!!! The sink was clogged, but they fixed the problem immediately.

We are regulars at this hotel on business as Legal Guardian and Conservator in the State of Colorado.

We were looking for a clean and easy hotel for a night in Denver that wouldn't break the bank.

Awesome Place to Stay. Very Clean and Quiet , Breakfast was Great . keep up the good work.!!! The only thing that need a little attention is the hot tube.

Overall hotel was very good. Staff at breakfast were super friendly and helpful. Only negative was tv reception, analog tv ??? No HD ??

This Best Western was one of the best I have ever been to on any of my trips. The room was exceedingly spacious with the most comfortable king bed ever. I even inquired at the front desk as to the make and model of the mattress. It was located on Aurora, about 8-9 miles outside of the city. It was right next to a major highway, which made it convenient for city traveling, but traffic noise was not an issue. The staff was extremely friendly, knowledgeable, and helpful, even down to the woman who manned the breakfast room. I would definitely stay there again.

I was not alerted when I was told I would be for early check in. That was so disappointing.

had a great time close to mall and resteraunts right be side the interstate

800 S Abilene St Aurora CO

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Town Center at Aurora, Best Western Plus Gateway Inn & Suites is within 2 miles (3 km) of Aurora History Museum. This 82-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Also nearby are Aurora Hills Golf Course and University of Colorado Hospital.


Dining

Free hot/cold buffet breakfast is served each morning from 6:30 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 82 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Guests of Best Western Plus Gateway Inn & Suites have access to an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for Best Western Plus Gateway Inn & Suites

Everyone (13) Business (13) Couples (16) Family (21) Friends (2) Other (5)
4

pleasant experience with many amenities

Everyone

Enjoyed the many amenities offered at the motel: comfy queen beds, microwave and refrigerator. The continental breakfast was more than I expected with fruit, waffles, cereal, juice, scrambled eggs and toast. Clean heated pool and hot tub. Friendly staff. Didn't encounter any problems--pleasant stay.

By , from Texas on Oct 14, 2017

Review comment responded on Oct 17, 2017

Dear Rose, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4

good hotel but the little details need work.

Everyone

Overall the stay was really good. The staff were really nice. The breakfast buffet was good and always fully stocked. Two complaints I had was the TV in my room only had one channel and the safe didn’t work. I spoke to two people saying the manager and maintance would look into the TV issue. They were booked all weekend so I could not change the room. The safe in the room do not work and are tiny. You can’t even put a 15 inch laptop in them. I would stay again but I would double check your room to make sure everything works.

By , from Glenview on Oct 9, 2017

Review comment responded on Oct 11, 2017

Dear Vivek, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The safes in the room are kept turned off until a guest needs to use them. We do this so the batteries stay full and fresh. We do apologize for any TV issues you experienced as well. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3

not the greatest stay.

Everyone

No television for 2 days. Room didn't get cleaned until late in the day.

By on Oct 2, 2017

Review comment responded on Oct 4, 2017

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3

uncomfortable bed

Everyone

My King size bed was extremely uncomfortable and I did not get a good night's sleep (woke up with body aches). At least in the room I stayed in, the mattress needs to be replaced.

By on Aug 11, 2017

Review comment responded on Aug 15, 2017

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4

good spot & staff - bars of soap are laughable...

Everyone

Enjoyed our 4 day stay while visiting grandsons...pool nicely maintained ... breakfast items could include fresh fruit!

By , from Aurora CO on May 29, 2017

Review comment responded on Jun 15, 2017

Thank you for the great input! We do apologize that you did not have fresh fruit during your stay. Our buffet normally provides apples, oranges & bananas. We do look forward to providing you with exceptional service on a return visit.

5

great place to stay

Everyone

The hottub was actually hot. A pleasant surprise as opposed to some that are Luke warm

By on Apr 29, 2017

Review comment responded on May 6, 2017

Thank you for you review. We are happy that the hot tub was hot enough for you

5

close to mall and restaurants and freeway

Everyone

pool, breakfast, clean and centrally located, good overall

By on Apr 17, 2017

Review comment responded on Apr 24, 2017

Thank you for the 5 out of 5 review!

5

short stay but very comfortable.

Everyone

I can't say anything negative about this place. We love it. We have stayed here before and we will stay there again.

By on Mar 17, 2017

Review comment responded on Mar 24, 2017

Thank you for the fantastic review!

5

nice hotel in a good location in denver

Everyone

We had a nice stay at this hotel. The staff was friendly and the room was clean. We choose this hotel because of the central location in Denver.

By , from Alaska on Mar 3, 2017

Review comment responded on Mar 5, 2017

Hi Tom, Thank you for the great review!

5

great place to stay!

Everyone

High marks! Very comfortable and convenient to area attractions. Clean rooms and facilities. Exceptionally friendly staff. Will book here again for sure!

By on Jan 28, 2017

Review comment responded on Feb 2, 2017

Thank you for all of the great comments. We are glad you enjoyed your stay and look forward to seeing you again.