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Extended Stay America - Dallas - Coit Road

2.5 out of 5.0

Recent guest reviews

We were looking for a room that was somewhere between budget and midrange in price, clean, smoke-free, and provided choices to be able to cook or not. We had one of the studio apartments. It was small but provided everything that we actually needed. We were in Dallas for medical reasons and did not want to break our budget with the cost of a room. The personnel who worked at this site were very courteous and worked hard to meet our needs. David Batty went out of his way to help us beginning from the selection and cleanliness of our room to the day that we checked out. This included helping with whatever incidents that may have happened throughout our stay. The ladies in the office did a great job of supplying us with information, towels, washcloths, and such to make our stay as pleasant as it could be. I do not have their names with me as I am submitting this review, but I will submit another review to include their names.

1st of all it was tiny. One small room with a table,chairs, fridge, stove top. cabinets and what is suppose to be a queen bed. (I don't think so ). I got to my room and was only staying the one night. I called up to front desk and asked where the ice machine was (.The two ice trays in the freezer top were empty. So no ice ) She said they have no ice machine. I said what? are you kidding me? She actually said to me. Ma'am go put water in your ice tray and maybe by morning you will have ice. I said is housekeeping suppose to fill the trays upon cleaning the room? She said no they are suppose to be empty. Stupidest thing I have ever heard of . Anyway on with the story My husband and I slept in the bed barely , I had to get up and turn on the fan noise on my laptop (Great app) in order to drown out highway noise though. So that next morning i went to clean up and my feet were black!!! Yes black from the floor. (hardwood or laminate). I tried calling the front desk and the never answered . We left and I will never go back and I do not suggest you go either unless you like suffering LOL.

I will never book this extended stay at America. The staff told me that they moved me to sister property even when I already booked it a week ago. Also, the guy at sister property was asking me to pay. Had horrible experience overall.

That was the most terrible experience I could ever have. Although I booked my room 48 hours before arriving, had to wait for more than an hour at midnight and make several calls to be accommodated because the hotel didn’t have a clean room available!!!!! The room was too small (the bed was not the size I booked), extremely dirty with very old furniture and huge bugs!! The staff were not helpful and there was no manager or someone who can help with the issues. They didn’t provide anything; no shampoo, lotion and paper towel in bath room. There was several notes saying that come to the front desk if you need mug, pan, spoon and fork or any other appliances but when I asked for mug and even a fresh towel, the lady said we don’t have anything !!!!! There was ironing board in the room but no iron. we stayed there for three nights. When I asked for housekeeper to come and clean the room, surprisingly heard that, housekeepers clean the room once a week!!! I had to take the garbage out myself!! I don't recommend it at all!!! Don’t waste your money.

I had a good time in dallas with my friends. The cashier showed us great hospitality and was very respectful. Miss Kesha that works in the front lobby was very nice and was really helpful. She made the stay feel more welcomed.

Thank you so much for such wonderful experience. Kesha and the rest of the crew are wonderful. Always on top of things.... from Fresh towels to informational direction. Thanks for your hospitality. Big thumbs up.

The costumer service is amazing, Trina who works 3rd shift, gives the service that can light up the world, ALL READY!!! THANKS EXTENDED STAY FOR YOUR AWESOME FRONT DESK(TRINA) She puts every effort to make sure that my needs were met, i know about this special service cause i worked at Nordsorms for several years, Dnt ever lose this service, build around it!!!-

Absolutely love it here. The staff is so great, especially Dashalae, one of the housekeepers. Any service or question I have, she is eager and happy to answer. I have never been so welcomed and pleased at a hotel.

The front seat associate Kesha has been extremely helpful and made me feel welcome. Went above and beyond to do so even while being the only one on site and overworked. I am extremely impressed by the professionalism shown even under pressure

Great place to stsy very friendly staff woukd definitely stay again crystal is great manager and Drake as a warm friendly person she was great a my room was clean and very nice thank you so much look foward to staying again

12121 Coit Road Dallas TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Park Central within a 15-minute walk of Medical City Hospital, Extended Stay America - Dallas - Coit Road is within a few miles (5 km) of Northwood Club. This hotel has 138 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's also close to Richland College and Valley View Center.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 138 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

At Extended Stay America - Dallas - Coit Road, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has barbecue grills.

Reviews from Trip Advisor

Trip Advisor aggregated rating

41.0% of guests recommend this hotel

Total of 48 reviews