WiFi didn’t work, tv didn’t work, sheets were not clean, and shower did not work.
I came via a cab from the airport. I wanted to check-in but they had to go tour the property before letting me check-in. At first I thought it wasn't a big deal. Asked to use the bathroom which the black lady behind the counter told me they didn't have a public restroom. She then informed that I could walk the 1/2 mile to the corner store down the street. I made my way out and down the street. The redhead that was smoking out back of the office was also very rude and unhelpful. I hoofed it to the corner store and back. 38 minutes and now there was a group of us waiting. I need to iron a shirt and the iron that was in the room did not work. I called to the office and was informed that they were unable to provide me with a replacement. The following morning I took it to the office and the rude redhead was unsure if they had any extra. She finally looked in one spot a produced an iron. What kind of hotel did I choose that no one seems to care about me having a good experience?
Located in Park Central within a 5-minute drive of NorthPark Center, Extended Stay America - Dallas - Coit Road is within a 10-minute drive of other popular sights such as Galleria Dallas. The 138 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 138 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America - Dallas - Coit Road, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and barbecue grills.
WiFi didn’t work, tv didn’t work, sheets were not clean, and shower did not work.
Please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I came via a cab from the airport. I wanted to check-in but they had to go tour the property before letting me check-in. At first I thought it wasn't a big deal. Asked to use the bathroom which the black lady behind the counter told me they didn't have a public restroom. She then informed that I could walk the 1/2 mile to the corner store down the street. I made my way out and down the street. The redhead that was smoking out back of the office was also very rude and unhelpful. I hoofed it to the corner store and back. 38 minutes and now there was a group of us waiting. I need to iron a shirt and the iron that was in the room did not work. I called to the office and was informed that they were unable to provide me with a replacement. The following morning I took it to the office and the rude redhead was unsure if they had any extra. She finally looked in one spot a produced an iron. What kind of hotel did I choose that no one seems to care about me having a good experience?
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management