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Recent guest reviews

Don't let the pictures fool you. I thought this was newly renovated hotel...which may be so, but poorly done! The property is so dirty and renovation quality is very bad. We travel a lot and stayed at many Holiday Inn Express before, but this was by far nastiest place we've ever stayed. I bed Holiday Inn corporate has never visited this location as I would never approve the condition to represent the name. It was in a shady location and super tight parking...that we didn't feel safe. Dirty and unswept flooring through out the property. Broken room door that I had to physically lift the door up to open. I have so much to list...

The hotel seems very understaffed. When we checked in our toilet was clogged, we had no bath towels and no shampoo/conditioner in the shower. It took hours to get all of that fixed.

Staff was nice upon check-in. Bed and bathroom were clean however there was food in the refrigerator from the previous guest. Something had obviously leaked out of the fridge and onto the floor as well.

Pool is nice. Breakfast is convenient

Very nice room. Very clean and comfortable. Hotel is on the edge of German Village which is a very nice neighborhood. Others streets around the hotel are not so nice.

Very nice facility, friendly staff, good service

Booked the room through orbitz but card didn’t go through. Hotel didn’t even bother to let us know. Didn’t get the room so we have to stay somewhere else fortunately.

Place was clean and in a very nice location. There are restaurants in walking distance and a park right across the street. Would stay here again!

I liked that it was clean and had a walk-in shower.

Good location in German village. Front desk staff was very nice. Overall condition of the hotel was ok. Rooms clean, but painting on walls was very sloppy and TV remote only worked 2 feet from set.

Rooms we very nice. Elevator needs updated. $5 for parking in their lot...really???

Updated with all the new contemporary feel Great bed and excellent staff at the front desk

If you use a debit card (as opposed to credit card) of ANY KIND be prepared to pay the full rate of your room + 25% (which can take up to 30 days to fall off) on top of the standard $75 security deposit. I was told this was only the case for prepaid debit cards but that was given false information given by the front desk.

The hotel receptionist at front desk was extremely polite, patient and very helpful

This holiday inn express is a newly renovated small hotel in a great location with a delicious breakfast and spacious basic rooms. The staff are the friendliest and there is a nice outdoor pool open seasonally.

There was a mixup with our reservation. The room was nice, and the breakfast was very good.

This hotel is the most convenient when visiting German Village, but has changed hands and been under renovation the last three visits. Stained sheets, horrible coffee, panhandler in parking lot. We will be finding a new hotel.

South High Street Columbus OH

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Fitness center
  • Business center

Located in Brewery District, Holiday Inn Express Columbus Downtown, an IHG Hotel is within a mile (2 km) of popular sights such as Ohio Theatre and Scioto Audubon Metro Park. This 59-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and a gym.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.


Rooms

Holiday Inn Express Columbus Downtown, an IHG Hotel's 59 rooms provide microwaves, refrigerators, and coffee makers. 40-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.


Property features

Guests of Holiday Inn Express Columbus Downtown, an IHG Hotel enjoy a gym, free WiFi in public areas, and a business center. Self parking is offered for USD 10.00 per night. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Pool View

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, City View

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Columbus Downtown, an IHG Hotel

Everyone (20) Couples (3) Family (11)
1
Partner Couples Business Business

Don't let the pictures fool you. I thought this was newly renovated hotel...which may be so, but poorly done! The property is so dirty and renovation quality is very bad. We travel a lot and stayed at many Holiday Inn Express before, but this was by far nastiest place we've ever stayed. I bed Holiday Inn corporate has never visited this location as I would never approve the condition to represent the name. It was in a shady location and super tight parking...that we didn't feel safe. Dirty and unswept flooring through out the property. Broken room door that I had to physically lift the door up to open. I have so much to list...

By on Oct 13, 2021

2
Family

The hotel seems very understaffed. When we checked in our toilet was clogged, we had no bath towels and no shampoo/conditioner in the shower. It took hours to get all of that fixed.

By on Aug 15, 2021

Review comment responded on Aug 16, 2021

Dear Anonymous, Thank you for taking the time to leave us your feedback. I’m really sorry to hear about your experience. This is certainly not the norm and I’m sorry we fell short on providing you outstanding service. Thank you for staying with us and I hope you will give us another chance. Thanks, DeeJay General Manager

3
Everyone

Staff was nice upon check-in. Bed and bathroom were clean however there was food in the refrigerator from the previous guest. Something had obviously leaked out of the fridge and onto the floor as well.

By on Jul 27, 2021

Review comment responded on Jul 27, 2021

Dear guest, thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

3
Family

Pool is nice. Breakfast is convenient

By on Jul 16, 2021

Review comment responded on Jul 16, 2021

Dear guest, thank you for taking the time and sharing valuable feedback with us. We truly apologize for any inconvenience. Also, we appreciate your stay with us and look forward to seeing you soon.

4
Family

Very nice room. Very clean and comfortable. Hotel is on the edge of German Village which is a very nice neighborhood. Others streets around the hotel are not so nice.

By on Jun 26, 2021

Review comment responded on Jun 26, 2021

Thank you for taking the time to tell us about your experience with us. It is always a pleasure to receive a positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here, at this hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

5
Family

Very nice facility, friendly staff, good service

By on Jun 22, 2021

Review comment responded on Jun 23, 2021

Thank you for taking the time to tell us about your experience with us. It is always a pleasure to receive a positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here, at this hotel, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

1
Family

Booked the room through orbitz but card didn’t go through. Hotel didn’t even bother to let us know. Didn’t get the room so we have to stay somewhere else fortunately.

By on May 30, 2021

Review comment responded on May 30, 2021

Dear guest, we did not authorize your credit card until 24 hours prior to your check-in time. If your card does not work, we cannot help you. You should use legitimate credit card details, when you book a reservation. Although, we truly apologize, if you had any issue at the hotel side. Thank you.

5
Family

Place was clean and in a very nice location. There are restaurants in walking distance and a park right across the street. Would stay here again!

By on Mar 23, 2021

Review comment responded on Mar 25, 2021

Thank you for leaving us great feedback.

5
Everyone

By on Jul 5, 2020

5
Everyone

I liked that it was clean and had a walk-in shower.

By on Feb 2, 2020

Review comment responded on Feb 5, 2020

Thank you so much for your feedback.

Holiday Inn Express Columbus Downtown, an IHG Hotel

650 South High Street, Columbus, OH 43215
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