I have stayed at many hotels in my life this was the worst experience I have ever had with a hotel the people that work behind the counter are very rude the room stunk like cat pee the electrical switches in the bathroom did not work properly the hotel itself was filthy when you ask questions they were very snarky mouth with you when I asked who the owner of the hotel was I was told they do not know when I ask them for their names because they did not have name tags on I was told they're not going to tell me I would not recommend this to a homeless person on the street you should take them off your site immediately. When I asked for this hotel I thought it was in a different location I did ask for a non-smoking room I'm a little confused why I had to put money down on a no smoking room the gentleman behind the counter was very smart mouth with me about this the conditions for this hotel are very poor I should be refunded all my money
Friendly and helpful staff. Clean room and bathroom.
It was good property. Good view and quiet place. Little weak breakfast. No noise but next room got kids they were little bit bothered except that they are good.
The rooms were clean but very dated. The staff was very nice and helpful.
There was only ONE plug outlet for the TV, microwave, coffeemaker, and refrigerator, so every time I wanted to use either the microwave or coffeemaker, I had to unplug the TV! There was only plug outlet next to the bed as well. There was only one plug outlet in the bathroom and that was weak. My hair dryer kept falling out of it, and the provided hair dryer did not even work at all when plugging it in! They said it was a non-smoking room, but it had previously been smoking because there were cigarette stub stains on the toilet rim, and carpet. The towels were weak and small. Overall, however, for the price and value that I paid (it was a pretty cheap rate), it was worth it because the bed was very comfy, and the pillows (unlike most hotels) were nice and flat. The sheets were starchy, however, so I slept on top of my own linen sleeping bag that I had brought.
Well,the fact that the first room that was assigned to us was filthy,the bathroom was disgusting,tooth paste all over the sink,hair was all over the in the bathtub,the bed was totally disgusting when was pulled back the sheets were full of cigarette burns (after a non-smoking room was requested) crumbs all under the mattress,and the hallway smelled like nothing but cigarettes on a non-smoking floor.we told them we wanted our money back and they would not refund us our money on our request,and told us they would give us a better room.the second room was okay but the toilet did not work.the only thing the employees said to us is "were sorry about that" also did not even ask us if we needed anything else when they could clearly see we were getting irritated
I am from cleveland but for a show needed to find a decent place and the right price. Respectfull, no one bothering you, smoking or not options, and a clean room. Woke up in a good mood, easy check out, always my 1st choice !
Worst hotel I have ever stayed in my life. Wear a mask if you have no choice to go to another place. I stayed on the 4th floor the carpet had an awful stench. The blanket had a cigarette burn. Breakfast you might as forget it. The OJ had more water than juice. Bagle with no cream cheese. Don't let the picture fool you.
Hotel staff didn’t make my room three days in row. No new towel. Have to use same two towels three days. No coffee, paint peeling in bathroom. Breakfast is joke, bar only accept cash. I have no idea how come they are in business with this kind of service.
Room was supposed to have fridge and stove but didn't. When I asked they told me it was $20 extra which wasn't said on the website. I reserved a queen bed room and when I checked in they told me they didn't have any. Not even a clock in room. Holes in the wall. Wasn't clean. Bar/lounge was a joke. No one was at the desk when checking out and the lady was rude when she finally showed up. Would NOT recommend this place to anyone!
Convenient from the freeway. Easy parking. Friendly staff.
I only stayed for just one night thank God, but I wasn't impressed with the outside and lobby of the hotel. At least my room was clean, my bed was comfortable, and I had a decent view from the outdoor patio over the city. I was on the 4th floor. There was no computer room near the lobby, the hotel was very under-staffed when I was there (July 2017) so it's no wonder they were hiring, and the reason I chose this hotel prior to knowing this was because it was low-priced. $54 per night but $63.32 with tax for one night. So to be honest I wouldn't recommend it.
We were charged $349 for a room that is currently being reserved at $66 a night. It was too late for us to find another room due to the GOP conference being held and nothing was available. This was the dirtiest, smelliest room -- covered with cigarette burns -- even the toilet seat had cigarette burns. We felt unsafe -- bad neighborhood.
Front desk never answered the phone. Called 3 times. Room has odor. Light didn't work near mirror and sink. Very loud. Neighborhood not that great!
We spend just one night in the hotel before our flight to California. The room was clean, the staff professional. Nothing fancy just a good place to spend a night or two.
the staff was luke warm but the price and locations was great
The elevators smell full of smoke and the breakfast is the worst!! Room size and other are ok. Internet is sketchy and no connection unless you are in rooms closer to the router.
Travelodge by Wyndham Cleveland Airport places you within a 15-minute drive of popular attractions such as Progressive Field and Rocket Mortgage FieldHouse. This 120-room hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and free self parking.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge.
All 120 rooms provide balconies, microwaves, and refrigerators. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hydromassage showers and free toiletries. Other standard amenities include free local calls and wardrobes or closets.
Travelodge by Wyndham Cleveland Airport features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking, and an airport shuttle (available 24 hours) for USD 5.00 per room one-way. Front-desk staff are standing by 24/7 to assist with any requests.
I have stayed at many hotels in my life this was the worst experience I have ever had with a hotel the people that work behind the counter are very rude the room stunk like cat pee the electrical switches in the bathroom did not work properly the hotel itself was filthy when you ask questions they were very snarky mouth with you when I asked who the owner of the hotel was I was told they do not know when I ask them for their names because they did not have name tags on I was told they're not going to tell me I would not recommend this to a homeless person on the street you should take them off your site immediately. When I asked for this hotel I thought it was in a different location I did ask for a non-smoking room I'm a little confused why I had to put money down on a no smoking room the gentleman behind the counter was very smart mouth with me about this the conditions for this hotel are very poor I should be refunded all my money
Friendly and helpful staff. Clean room and bathroom.
Thank you for taking the time to review our hotel. We appreciate your feedback
It was good property. Good view and quiet place. Little weak breakfast. No noise but next room got kids they were little bit bothered except that they are good.
Thank you for taking the time to write a four star review. It is rewarding to her that our customer enjoyed their stay. We appreciate your review and cannot wait to serve you again.
Thank you for your 5 star rating
The rooms were clean but very dated. The staff was very nice and helpful.
There was only ONE plug outlet for the TV, microwave, coffeemaker, and refrigerator, so every time I wanted to use either the microwave or coffeemaker, I had to unplug the TV! There was only plug outlet next to the bed as well. There was only one plug outlet in the bathroom and that was weak. My hair dryer kept falling out of it, and the provided hair dryer did not even work at all when plugging it in! They said it was a non-smoking room, but it had previously been smoking because there were cigarette stub stains on the toilet rim, and carpet. The towels were weak and small. Overall, however, for the price and value that I paid (it was a pretty cheap rate), it was worth it because the bed was very comfy, and the pillows (unlike most hotels) were nice and flat. The sheets were starchy, however, so I slept on top of my own linen sleeping bag that I had brought.
Well,the fact that the first room that was assigned to us was filthy,the bathroom was disgusting,tooth paste all over the sink,hair was all over the in the bathtub,the bed was totally disgusting when was pulled back the sheets were full of cigarette burns (after a non-smoking room was requested) crumbs all under the mattress,and the hallway smelled like nothing but cigarettes on a non-smoking floor.we told them we wanted our money back and they would not refund us our money on our request,and told us they would give us a better room.the second room was okay but the toilet did not work.the only thing the employees said to us is "were sorry about that" also did not even ask us if we needed anything else when they could clearly see we were getting irritated
Thank you for joining us during your recent visit to the area, and for sharing some feedback on your stay. It's unfortunate to learn that your accommodations didn't fully meet your expectations or our standards, and we've passed along your feedback to our housekeeping team so we can ensure any issue is quickly resolved for the benefit of our future guests. We would like to make it up to you by delivering the clean, comfortable and convenient experience we're known to provide when your journey brings you back our way. Safe travels.
We're sorry you were not happy with your stay with us. We are working hard to improve all issues at our facility. Thanks for your review.
I am from cleveland but for a show needed to find a decent place and the right price. Respectfull, no one bothering you, smoking or not options, and a clean room. Woke up in a good mood, easy check out, always my 1st choice !
Dear Ginger, Thank you for taking the time to write a great review.Thank for the kind word about our hotel.we are happy your visits went well. we'd love to continue providing great service to an awesome customer like you.
On behalf of all the staff here at Americas Best Value, We are sorry for the smell that you say you experienced during your stay. If it was brought to our attention the first night instead of the last night of stay we would have greatly accommodate you right then. We want our guest to enjoy their experience from the moment you open the front door to the moment you leave. We have deposits to ensure that our room stay the way they were when they are rented to guest. It is disappointing you felt that our staff did not accommodate your request When normally we are extremely good at making your stay very comfortable and enjoyable. Thank you for letting us know. We hope you will us a second chance and that staff will be more accommodating next time.