Staff was amazing, breakfast very good, and bed and room very comfortable. I booked a single-bed room, but I only learned of the exact room upon check in. Unfortunately, I was given room 101 which turned out to be right by the stairs and elevator, which everyone leaving and entering the hotel must ...
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Complicated to find. Once there close to everything a 10 minutes walk to the guggeim museum.
Hotel is centrally location, walking distance to a lot of the sites that the city of Vitoria has to offer. The one negative comment I have is that the bathroom of the assigned room was not properly cleaned; however upon notifying the staff, they diligently provided another room, which was properly cleaned.
Appreciated the early check-in after an overnight flight. The front desk staff was also super helpful with directions (steering us away from an expensive taxi when a cheap streetcar would do as well) and restaurant recommendations. Very comfortable room; we were offered an "upgrade" at a small price, but actually preferred the room in the back of the hotel to the room on the noisier street side. The hotel is a short tram ride or walk from the Guggenheim, and very near great restaurants. A longer tram ride to the old city, but still not far.
The hotel is super well located, close to the guggenheim museum. It was perfect for what we needed. Large bedrooms and comfortable beds. I would recommend it.