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Gran Hotel Domine Bilbao

5.0 out of 5.0

Recent guest reviews

We had a great stay in the off-season. We were upgraded to a good overlooking the Guggenheim, which was amazing. The room was clean and nice with a great bathroom.

Reception was chaotic but room was large, comfortable, and mostly clean. Location was good. I paid extra for an upgraded room, but they stuck me next to the noisy elevator on a lower floor. When I called to see if I could change rooms, the guy seemed hurried to get off the phone then no one contacted me for over an hour and a half at which point I was already getting ready for bed. Not a great nights sleep.

Staff is friendly and helpful at every turn. The room was dim with poor upkeep - just plain depressing.

Bilbao is a fantastic city and this hotel is perfectly appointed. Directly across the street from both the entrance to the city and the Guggenheim museum--it's centrally located and easy to get anywhere from there. Staff were helpful and friendly. Rooms were comfortable and quiet.

Great location directly across from the Guggenheim. Walk to everything.

Modern hotel in great location. Service and employees are fabulous and unfortunately it ends there. 5 star hotel with no robes/sleepers, they will give robe if you ask but prepare to wait for 30 min. No gratis water, no tea/coffee maker, weird shower configuration, etc... not 5 star at all. Won't stay again, sorry.

You look at the reviews of this hotel and you’ll think I’m an outlier. Read this before you book this hotel. Being across from the Guggenheim, the location of the Silken Gran Hotel Domine is seemingly perfect. That and about ten old plaques on the wall attesting to its greatness is about all this place has. Bilboa is a city—more than anywhere we’ve seen in Spain or even Europe—that seems concerned with hotel star ratings. Every map and street sign lists how many stars each hotel—in this relatively small town—has. The Gran Hotel has five. There can be no way anyone will ever see this as a five-star property. I will close with some of the general problems, but there is one compelling reason to stay as far away from here as possible. The side of the hotel opposite of the museum is above a crazy bar/disco. While we were able to sleep through the noise at night, at about 6:30 each morning—or the two mornings we were there before we packed and got out—50 to 70 people spill out onto the street and scream and fight and knock stuff around. We live in downtown Chicago. If anything like this happened here people would call the police. Fast. At the Gran Hotel the front desk employees 1. pretend they know nothing about it and then 2. tell you that there’s nothing they can do. Checking out that morning I was assured the manager would contact me and make it right. After a week I wrote her. Over a series of emails she always had some story about her emails getting lost or being on vacation. Between her and the clueless people at the front desk you feel like a 7th grade teacher trying to find out why Brandon never brings his homework. I’ve given them almost a month to take responsibility. I don’t want to be the type of person to destroy some place in the comment section of a website, but having a small-scale riot outside your window at 6:30 a.m. two days running is certainly cause to tell people to not stay at a hotel. It really ruined our stay. And as far as “five stars.”? When you get out of the shower and reach for the bathrobe on the hook there is instead a sign telling you that if you want a bathrobe you should call the front desk. Our room was on the small side—that’s OK—but it’s not OK to place some oversized chair at the foot of the bed so that you had to turn sideways to get around it. The curtains had no pull and you had to learn over a desk to try and get them closed. Bizarre. In about a month of travel in Spain and Ireland this was our single bad—really bad—experience. You’ve been warned.

Very hip, very nice hotel. I would come again. The breakfast was very good and my son loved the bathtub.

great location, comfortable stay, excellent service

Everything was great from the staff to the room. Great location.

This is a great facility directly across from the Guggenheim. Very comfortable and friendly. Good cafe. Overpriced breakfast,alas staff at desk is willing to help but poorly trained as a concierge service for out of town/country visitors. There is no concierge as such to help. But location and wonderful facility makes a positive experience.

Better than expectations. The location is close to many attractions.

Not only was the hotel very affordable, it was in the best location, had great amenities, and friendly staff. We will sure try other Silken hotels in the future because of this experience. Highly recommended!

Located right in front of the Guggenheim, the Gran Domine was more than we expected. It started with check in. The front desk staff was extremely polite and informative. Checking in was a breeze. Additionally, they congratulated us on our recent wedding and proceeded to give us a voucher for a complimentary drink at their bar. They also gave us complimentary vouchers to visit the Guggenheim. They provided a map of Bilbao, noted places to definitely see and suggested several places to eat. Before we left the check in desk, they gave us several codes to use for the Free WIFI which we were able to use for our cell phones and computer from our room! Our bags were taken up to our room and our car parked. We entered the room and were very impressed. it was very spacious (for a European hotel), very clean, bright and uniquely designed. The bathroom included complimentary bathrobes and quality amenities for anything you may have forgotten, or didn't even consider. My wife fell in love with the spa style bathtub. We stayed there an entire week and the quality of service we received continued the entire time. Each day we traveled on our own to different parts of the Northern Coast. And each day, Hotel staff provided maps, suggested places to see, and places to eat. The Hotel is located in a great spot. A mere 15 minutes from the airport, an 8 minute cab ride to the train station and a 20 minute walk to the old town (Casco Viejo). We found Bilbao to be very central to visit many other cities such as San Sebastian, Santander, the Rioja wine region and smaller towns in-between (highly suggest renting a car AND gps). We did day trips to these areas and still had time to enjoy Bilbao. One thing to be aware of and took some time to get used to is la siesta. In the Northern part of Spain, they take their siesta seriously and virtually everything closes from 1-5pm. You need to schedule your traveling around it to make most of your time. Many restaurants do not open for dinner before 8:30pm. IN any event, ask the hotel staff and they will direct you to great local bars which serve "pintxos" (tapas) throughout the day. Also, pintxos are usually paired with a "tinto" (red wine) or cana (beer) at all hours of the day. Suggest stopping by a local market and buying a few bottled waters to keep in the room. We found the people in the Northern part of Spain to be extremely friendly and helpful. Euskadi is the primary language (nothing like spanish) in this Region but all were fluent in Spanish (castellano) and many spoke English. A very interesting part of our stay at the Gran Domine was that the soccer team Sporting Lisbon stayed at the hotel the night before their match against Athletic Bilbao. Lastly, we ate at the Hotel's restaurant which was fantastic. We will definitely return to Bilbao and the Gran Domine

The hotel has a magnificent location opposite the Guggenheim Museum and Bilbao's sculptural and fragrant "Puppy". My 10 year-old grandson and I arrived fairly late at night and after checking in to our beautiful room, crossed the street to walk around the museum and observe the play of light along the river against the titanium sheathed curves of the Guggenheim. It was pure magic. The hotel's buffet breakfast is abundant with many delicious offerings and the setting allows you to observe the Guggenheim in the changing moods of early morning light. The staff are gracious and welcoming and the whole experience was just truly wonderful in every way. Be sure to walk up the curving staircase to the top floors and look down for a marvelous visual and photographic sculptural treat. A few minutes walk away is Santiago Calatrava's airy pedestrian bridge. The hotel is excellently located to walk to restaurants, shopping and the old section of Bilbao, the Casco Viejo. The Silken Gran Domine is a treat, a delight and a wonderful guest experience.

The staff were very kind and helpful in extending advice on how to move around town and so. The hotel is very stylish in design. It is quite impressive. I was given a Cava bottle as a Christmas gift :)

Alameda de Mazarredo, 61 Bilbao Vizcaya

Hotel highlights

  • Walking distance to Bilbao Fine Arts Museum and Guggenheim Museum Bilbao
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Health club

Located in Abando, Gran Hotel Domine Bilbao is adjacent to Guggenheim Museum Bilbao and within a 5-minute walk of other popular sights like Bilbao Fine Arts Museum. This 145-room, 5-star hotel has a restaurant along with conveniences like free in-room WiFi and a health club. Located in central Bilbao, the hotel is also near Plaza Moyua and Zubizuri Bridge.


Dining

Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

Gran Hotel Domine Bilbao's 145 rooms are soundproofed and provide minibars, coffee makers, and free newspapers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include laptop-compatible safes, phones, and desks.


Property features

At Gran Hotel Domine Bilbao, guests have access to a health club, a sauna, and a rooftop terrace. Valet parking is EUR 25 per night if you plan to drive, or hop aboard the airport shuttle (available on request) for EUR 40 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 8 meeting rooms, and a business center.

Room options

Deluxe Guggenheim Views

King 1 | Queen 1 | Sleeps 2

Deluxe Suite Guggenheim Views

King 1 | Queen 1 | Sleeps 2

Superior Room

Queen 1 | Sleeps 2

Superior Room, Terrace

Queen 1 | Sleeps 2

Guest reviews for Gran Hotel Domine Bilbao

Everyone (4) Business (2) Couples (7) Family (2) Other (1)
5

great hotel right by guggenheim

Couples

We had a great stay in the off-season. We were upgraded to a good overlooking the Guggenheim, which was amazing. The room was clean and nice with a great bathroom.

By , from Fayetteville, AR on Mar 27, 2017

Review comment responded on Apr 3, 2017

Dear Andy, Thank you for sharing your recent experience with us. We are glad to know that you have enjoyed your stay at Gran Hotel Domine. We look forward to welcoming you again if you return to Bilbao. Yours Sincerelly, Estitxu Etxebarria, Guest Assistant.

3

not quite 5* service

Everyone

Reception was chaotic but room was large, comfortable, and mostly clean. Location was good. I paid extra for an upgraded room, but they stuck me next to the noisy elevator on a lower floor. When I called to see if I could change rooms, the guy seemed hurried to get off the phone then no one contacted me for over an hour and a half at which point I was already getting ready for bed. Not a great nights sleep.

By , from DC on Mar 19, 2017

Review comment responded on Mar 21, 2017

Dear Mrs. Swift, Thank you for choosing our Gran Hotel Domine during your recent stay in Bilbao. We appreciate your detailed review. We regret to learn that you did not fully enjoy your experience with us. Your feedback is of great importance to us and is what allows us to improve and to completely satisfy our guests. We are committed to provide an excellent service to our guests. It would be a pleasure to welcome you again should your travel plans lead you to Bilbao and assure you a memorable stay. Thank you and best regards, Estitxu Etxebarria Garcia Guest Assistant

3

great staff poor upkeep of facility

Everyone

Staff is friendly and helpful at every turn. The room was dim with poor upkeep - just plain depressing.

By , from Toronto on Nov 2, 2016

5

great location

Everyone

Bilbao is a fantastic city and this hotel is perfectly appointed. Directly across the street from both the entrance to the city and the Guggenheim museum--it's centrally located and easy to get anywhere from there. Staff were helpful and friendly. Rooms were comfortable and quiet.

By on Aug 2, 2016

4
Everyone

Great location directly across from the Guggenheim. Walk to everything.

By on Jun 17, 2016

4

bilbao stay

BusinessTravelers

Modern hotel in great location. Service and employees are fabulous and unfortunately it ends there. 5 star hotel with no robes/sleepers, they will give robe if you ask but prepare to wait for 30 min. No gratis water, no tea/coffee maker, weird shower configuration, etc... not 5 star at all. Won't stay again, sorry.

By on Nov 5, 2015

1

you will regret it

Couples

You look at the reviews of this hotel and you’ll think I’m an outlier. Read this before you book this hotel. Being across from the Guggenheim, the location of the Silken Gran Hotel Domine is seemingly perfect. That and about ten old plaques on the wall attesting to its greatness is about all this place has. Bilboa is a city—more than anywhere we’ve seen in Spain or even Europe—that seems concerned with hotel star ratings. Every map and street sign lists how many stars each hotel—in this relatively small town—has. The Gran Hotel has five. There can be no way anyone will ever see this as a five-star property. I will close with some of the general problems, but there is one compelling reason to stay as far away from here as possible. The side of the hotel opposite of the museum is above a crazy bar/disco. While we were able to sleep through the noise at night, at about 6:30 each morning—or the two mornings we were there before we packed and got out—50 to 70 people spill out onto the street and scream and fight and knock stuff around. We live in downtown Chicago. If anything like this happened here people would call the police. Fast. At the Gran Hotel the front desk employees 1. pretend they know nothing about it and then 2. tell you that there’s nothing they can do. Checking out that morning I was assured the manager would contact me and make it right. After a week I wrote her. Over a series of emails she always had some story about her emails getting lost or being on vacation. Between her and the clueless people at the front desk you feel like a 7th grade teacher trying to find out why Brandon never brings his homework. I’ve given them almost a month to take responsibility. I don’t want to be the type of person to destroy some place in the comment section of a website, but having a small-scale riot outside your window at 6:30 a.m. two days running is certainly cause to tell people to not stay at a hotel. It really ruined our stay. And as far as “five stars.”? When you get out of the shower and reach for the bathrobe on the hook there is instead a sign telling you that if you want a bathrobe you should call the front desk. Our room was on the small side—that’s OK—but it’s not OK to place some oversized chair at the foot of the bed so that you had to turn sideways to get around it. The curtains had no pull and you had to learn over a desk to try and get them closed. Bizarre. In about a month of travel in Spain and Ireland this was our single bad—really bad—experience. You’ve been warned.

By on Jul 31, 2015

5

visit it bilbao

Couples

Very hip, very nice hotel. I would come again. The breakfast was very good and my son loved the bathtub.

By on Jun 7, 2015

4

nice stop in bilbao

Couples

great location, comfortable stay, excellent service

By on Sep 24, 2014

5

great

Families

Everything was great from the staff to the room. Great location.

By on Aug 1, 2014