Most staff are adequate but not overly service oriented. One was exceptionally horrific. The woman running the rooftop breakfast was perhaps the rudest most uncaring person I have encountered in the hospitality industry and certainly the worst at any supposed luxury property. Food was ok but certainly not worth the money which would be fine as it more about the view of the Guggenheim but not really much better than my room. All was ruined by this woman running endlessly the staff about getting up the dishes and getting rid of the guests. Unfortunately this woman was allowed to tarnish my entire visit at the hotel. The spa did have nice masseuse.
The location is awesome, the breakfast was truly wonderful and the staff are authentically welcoming.
location, pleasant walkway along the river, good restaurants
Location and the staff. This is one of the best hotels i have stayed in and i have travelled extensevely. Excellent food in both restaurants Transportation excell e nt including tour buses. Class and friendliness!! Was kind of sad to leave my new found family!! Loved Gran Domine!
Great hotel. The Guggenheim is in front the hotel.
An awesome choice that was worth the splurge to two long-term traveling backpackers. Amazing location right across the street from the Guggenheim with a beautiful rooftop terrace overlooking the museum. It doesn't have extensive food options but is worth going there for a drink with a great view. The rooms are comfortable and there is a nice fitness center with free weights, rowing machine, and yoga/abs area in addition to usual cardio stuff. Staff was very welcoming, helpful, and flexible with our various requests. We particularly appreciated the evening housekeeping and the grocery three blocks away.
Buen trato y buena ubicación, las instalaciones buenas. Está en un área céntrica que permite conocer la ciudad caminando. Buena vista desde la habitación y muy cómoda.
Excellent experience. Professional staff. Decent health club.
Literally across the street from the Guggenheim. My suite had a perfect floor to ceiling view. Also one minute away from another great museum. The room itself was modern, spacious and clean. Best choice in Bilbao.
Located in Abando, Gran Hotel Domine Bilbao is adjacent to Guggenheim Museum Bilbao and within a 5-minute walk of other popular sights like Bilbao Fine Arts Museum. This 5-star hotel has 145 rooms and welcomes guests with a restaurant, free in-room WiFi, and a health club. Centrally located in Bilbao, the hotel is connected to the convention center and also a short walk from Plaza Moyua and Zubizuri Bridge.
This hotel is home to a bistro and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:00 AM.
All of Gran Hotel Domine Bilbao's 145 soundproofed rooms provide minibars, coffee makers, and free newspapers. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include laptop-compatible safes, phones, and desks.
Guests staying at Gran Hotel Domine Bilbao enjoy a health club, a sauna, and a rooftop terrace. Valet parking is available for EUR 25 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, a business center, and a computer station.
Most staff are adequate but not overly service oriented. One was exceptionally horrific. The woman running the rooftop breakfast was perhaps the rudest most uncaring person I have encountered in the hospitality industry and certainly the worst at any supposed luxury property. Food was ok but certainly not worth the money which would be fine as it more about the view of the Guggenheim but not really much better than my room. All was ruined by this woman running endlessly the staff about getting up the dishes and getting rid of the guests. Unfortunately this woman was allowed to tarnish my entire visit at the hotel. The spa did have nice masseuse.
Dear Guest, Thank you very much for the trust placed in Gran Hotel Domine and for the time invested in sharing your comments. We regret the inconveniences caused and for not having met your expectations on this occasion. Our Guests comments and suggestions are a very important tool for us as they allow us to improve accordingly. We sincerely hope that you will consider providing us the opportunity to replace your impression about our services and our Property. Please contact us directly should you decide to visit Bilbao again. We would greatly appreciate for you to provide us the opportunity to chance to turn your experience around. It would be such a pleasure to personally welcome you back and provide you with the real Domine experience. Our very best wishes, Estitxu Etxebarria Garcia Guest Assistant
The location is awesome, the breakfast was truly wonderful and the staff are authentically welcoming.
Dear Guest, We appreciate your confidence in choosing us as your hotel during your recent stay in Bilbao. It has been a real pleasure to welcome you and it is even more flattering to know that we have exceeded your expectations. We are very eager to know that you enjoyed our service, location and our team´s friendliness and personal care! Our main objective is making our Guest´s stay an unforgettable experience. We appreciate your kind words towards our breakfast. As you have experienced our delicious breakfast is elaborated with a large carefully selected choice of gourmet products. A full breakfast to start the day right! We look forward to welcoming you very soon! Best wishes, Estitxu Etxebarria Garcia Guest Assistant
location, pleasant walkway along the river, good restaurants
Thank you very much for choosing our Gran Hotel Domine during your travel plans. We appreciate your time in evaluating your stay. We are excited to learn that you had a great experience and that you enjoyed every aspect of your stay with us abd that our location was suitable to your trip requirements. Our ultimate goal is to provide our guests a simple, smart, spot on experience. We are eager to see that we have been successful. We hope you will choose us again in the near future. Kind Regards, Estitxu Etxebarria Garcia Guest Assistant
Location and the staff. This is one of the best hotels i have stayed in and i have travelled extensevely. Excellent food in both restaurants Transportation excell e nt including tour buses. Class and friendliness!! Was kind of sad to leave my new found family!! Loved Gran Domine!
Dear Mrs. Connie, We appreciate your trust placed in Gran Hotel Domine during your recent stay in Bilbao and for devoting your time to evaluate your stay. We love knowing that we have exceeded your expectations and that you have enjoyed an outstanding and memorable experience with us. We are proud to receive your kind words and extremely flattered to be one your FAVORITE hotels you have stayed in being an extensive traveller. It would be a true pleasure to welcome you again for another wonderful stay. Our best wishes from your Domine family, Estitxu Etxebarria Garcia Guest Assistant
Great hotel. The Guggenheim is in front the hotel.
Dear Mr. Jose, Thank you for trusting Gran Hotel Domine during your stay in Bilbao. We are delighted to learn that you have enjoyed your experience with us. It is a pleasure to know that our privileged location was suitable for your travel requirements and it allowed you to enjoy our city to the fullest! We look forward to welcome you again very soon! Best regards, Estitxu Etxebarria Garcia Guest Assistant
An awesome choice that was worth the splurge to two long-term traveling backpackers. Amazing location right across the street from the Guggenheim with a beautiful rooftop terrace overlooking the museum. It doesn't have extensive food options but is worth going there for a drink with a great view. The rooms are comfortable and there is a nice fitness center with free weights, rowing machine, and yoga/abs area in addition to usual cardio stuff. Staff was very welcoming, helpful, and flexible with our various requests. We particularly appreciated the evening housekeeping and the grocery three blocks away.
Dear Mrs. Erin, We appreciate the trust placed in choosing our Gran Hotel Domine as your hotel in Bilbao and for devoting your time to evaluate your stay and rate us with top score. It’s a pleasure to know that we have meet your expectations and that out location, services and facilities and friendly staff made your stay with us so enjoyable! It would be a pleasure to welcome you again for another wonderful stay. Best regards, Estitxu Etxebarria Garcia Guest Assistant
Buen trato y buena ubicación, las instalaciones buenas. Está en un área céntrica que permite conocer la ciudad caminando. Buena vista desde la habitación y muy cómoda.
Estimado Sr. Manuel, Muchas gracias por la confianza depositada en nuestro Gran Hotel Domine durante su estancia en Bilbao y por el tiempo invertido en compartir su experiencia con nosotros. Es un placer saber que hemos cumplido con sus expectativas y que la amabilidad de nuestro personal y magnifica ubicación contribuyeron para hacerlo posible. Ha sido un placer darle la bienvenida y le esperamos de vuelta. Un cordial saludo, Estitxu Etxebarria Garcia Guest Assistant
Excellent experience. Professional staff. Decent health club.
Dear Guest, We appreciate you for choosing our Gran Hotel Domine as your hotel in Bilbao. Thank you very much for taking the time to evaluate your stay and rate us with top score. It is a fulfillment to learn that we have met your expectations and that you have enjoyed your experience with us. We would be pleased to welcome you again for another wonderful stay. Best wishes, Estitxu Etxebarria Garcia Guest Assistant
Literally across the street from the Guggenheim. My suite had a perfect floor to ceiling view. Also one minute away from another great museum. The room itself was modern, spacious and clean. Best choice in Bilbao.
Dear Guest, We appreciate you for choosing our Gran Hotel Domine as your hotel in Bilbao. Thank you very much for taking the time to evaluate your stay and rate us with top score. It is a fulfillment to learn that we have met your expectations and that you have enjoyed your experience with us. We would be pleased to welcome you again for another wonderful stay. Best wishes, Estitxu Etxebarria Garcia Guest Assistant
Dear Guest, We appreciate the trust placed in choosing our Gran Hotel Domine as your hotel in Bilbao and for devoting your time to evaluate your stay. It’s a pleasure to know that we have met your expectations and that you have enjoyed a pleasant and memorable experience with us. It would be a pleasure to welcome you again for another wonderful stay. Best regards, Estitxu Etxebarria Garcia Guest Assistant