Hotel Melia Bilbao5.0 out of 5.0
Recent guest reviews
This hotel falls short of what a 5 star hotel should be. Tired looking rooms (dirty sheet) and disinterested check in staff. No free water in the rooms. No one bothered to ask how was my stay when I checked out. On the plus side bed was comfy and bar staff were very pleasant.
A grand looking building with superb location (easy walk to both the Guggenheim, Football stadium, park and restaurants). However rooms looked a little dated (except bathrooms, they still looked smart and modern). One of our rooms had a strong smell of smoke and bodyodour. The hotel pool (small) and gym (also small) have also im guessing, looked better. Overall, a great location which is unfortunately not matched by the rooms.
We loved the Hotel Melia. Our room was large, clean, well ventilated. The view was outstanding facing the beautiful riverfront. The check-in and check-out process was smooth and effortless. Breakfast was great and plentiful. Parking was a concern but based on advise from hotel, we were able to park free since it was weekend. Otherwise the hotel does have a secure parking garage. The hotel is a short walk to the Guggenheim Museum and the center of town. We would highly recommend this hotel.
This hotel fell short of our expectations. This claimed to be 5 star but the rooms were bland and the carpet worn out. The bathrooms dated. Dining (breakfast and dinner) was a joke. Both mornings, the queue for breakfast stretched 20 people plus. The dining room could not cope, nor could the staff of which there were far too few. Same for dinner. Menu and range of dishes was poor and the price was high. Would not recommend this hotel. The swimming pool was long and thin, dirty and overcrowded.
We stayed here for two nights and on check in were offered an upgrade to a tenth floor room with a terrace for an additional 40 euros, which we accepted given our previous experience of Melia hotels. We could not have been more disappointed. The room was completely soulless, no pictures or art on the walls, it seemed very sparse. Even the furniture in the room looked like that from a Drs waiting area. We only had one robe and slippers our entire stay, which we wore In shifts, and housekeeping took away our towels and face cloths and soap, and only provided us with one towel between two.When approached they housekeeping team who were extremely polite and rectified the issue with the towels. We did not get tea,coffee and milk replenished, or the complimentary bottle of water. The cups in the room were only made for espresso which made drinking the tea provided feel as though we were giants at a borrowers tea party. The pedal bin in the bathroom didn't pedal. There were no plug sockets near the bed or anywhere that was useful. The terrace was a great size with a wonderful view but had been furnished with a shabby, old table and chairs, which was a waste of the space that could be made so beautiful at very little cost. At lest our bed was comfortable and enough pillows were provided. Our air conditioning unit rattled all night. Which was less than ideal. I had the misfortune of using the toilets In hotel lobby, which were strewn with paper towels all over the sink and floor area. I was gobsmacked to see such a state in a Melia hotel, which was by no means busy. We made a list of the issues and handed it to staff on or departure. We didn't see the point in asking for a room change as I really do not see how the rooms could of gotten any better. This was a very disappointing experience with a brand that we have always associated with quality. The general manager really needs to pull their finger out and open their eyes to what is around them.We would not stay here again.
This is a great location to explore the Gugenheim and Bilbao from. We were able to walk everywhere. Parking is E24 per night. The breakfast had an excellent selection of items. This included local specialties and lots of fresh fruit. The rooms were large, stylish and comfortable, but a bit tired, worn-out and musty. My teenagers liked the roof-top pool.
The Melia is in the new part of Bilbao, away from the buzz and plethora of bars and restaurants of the old town (however, that can be easily reached via Bilbao's excellent tram service). The hotel is situated on the river, a short walk from the Guggenheim and Museo Belles Artes; both of which are must see destinations whilst visiting Bilbao. It is a spacious hotel but lacks amenities. There is no comfortable lounge where you can rest and have a coffee, instead you sit in the cavernous and very busy reception area. The bar is very odd: no comfortable seating, mainly high stools and a lot of empty space with awful blue lighting that makes it unpleasant to sit in. The bar staff seemed rushed off their feet all the time, despite there being only a few customers, and they were a bit unhelpful. The reception staff were excellent, but again rushed off their feet - we queued to check in (there were often queues for check ins). We didn't visit the pool or gym so cannot comment on them. We also didn't eat in the hotel because the facilities looked uncomfortable - the only exception was a morning coffee on our last day which was not at all nice. The bedroom and en suite were both spacious and comfortable, although the decor was tired. The bedroom could do with a lick of paint and the towels in the bathroom were thin. There was only 1 bath robe (despite us being a party of 2), no slippers, poor quality toilettries - all in all not really 5*. However, the room was kept clean and we had fresh towels everyday. There was a small mini bar and TV, although there are only 2 or 3 news channels in English and no options to buy movies. Having said all this, the Melia is much cheaper than other 5* hotels in Bilbao, and so is offering value. If you are looking for luxury and comfort, this is not the hotel for you, but is you're on a bit of a budget the Melia does offer value for money.
Rooms are comfortable and clean. It feels like a place that was once great. But time and neglect has taken the shine off of the space. The internet was incredibly slow. The equipment in the gym needed a lot of maintenance. The staff did their job, but with the exception of one staff member, we just felt like a number there. We had informed the hotel we were on our honeymoon as well before arriving. We didn't expect anything, but there was no acknowledgement of the honeymoon. It's the little things that make a difference, and Melia missed on those.
Perfect rooms and service as 5 star hotel should be. Swimming pool has nice view over town and has a good temperature. It is a little outdated however. Breakfast and parking are extremely expensive, but other options are close and much better in price and quality. Guggenheim is a few steps away, the best tapas bars also close.
We spent two night at the hotel on our way back from holidays in Asturias/Cantabria. I chose the hotel because it is close to city center and Guggenheim Museum. It is also easy to access with car. Normally I prefer 4 star hotels but as I like Meliá hotels I decided to book this one. We were very happy with the service, the personnel at the reception spoke excellent English and explained us very well where to eat and what to see in Bilbao. Our room (907) was very nice with a cute balcony and nice view. We did not try the restaurant (which is said to be good) as it was fully booked on the first night and closed on the second one. We ate in the bistro and the food was good. The breakfast was wonderful, though a bit crowded around 9.30-10. If I return to Bilbao I will book this hotel again.
- Walking distance to Guggenheim Museum Bilbao and Bilbao Fine Arts Museum
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Abando, Hotel Melia Bilbao is within a 10-minute walk of popular sights such as Guggenheim Museum Bilbao and Bilbao Fine Arts Museum. This 211-room, 5-star hotel has an outdoor pool along with free in-room WiFi and a fitness center. Also close to this Bilbao hotel are Plaza Moyua and Zubizuri Bridge.
Enjoy dining at Aizian, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM.
All 211 soundproofed rooms feature minibars, laptop-compatible safes, and desks. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer deep soaking tubs and free toiletries. In-room massages are available.
Guests of Hotel Melia Bilbao have access to an outdoor pool, a fitness center, and a sauna. Self parking is available for EUR 25 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 7 meeting rooms, and a business center.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 2461 reviews