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Four Points by Sheraton Buffalo Grove

3.0 out of 5.0

Recent guest reviews

This is a clean and decent hotel. If you're looking for tons of amenities or novelties, this isn't the hotel for you. But if you're looking for a clean, safe, and convenient hotel this is a great stay. The front desk staff were okay, but the breakfast buffet staff were the true stars. They were all extremely kind, courteous, and made sure everything was stocked and replenished. Every one of the breakfast buffet staff members went out of their way to greet us and inquire about our satisfaction with the food and drinks. I'd happily stay there again.

Very friendly staff!!! Nice breakfast buffet!!! Clean rooms!!! Quiet!!! Close to many tjingd

The room was very nice and clean. The pillows and bed were a bit uncomfortable. Check out is at noon housekeeping was knocking on the door by 10:40 when my husband said yes she opened the door, I said we’re not ready to leave yet, she closed the door and said oh sorry. We then proceeded to leave. I went directly to front desk and asked what time is check out noon? The girl said yes I told her about housekeeping and she said sorry your checked out now you can go... REALLY it’s now 10:59 am and I’m on my way home, no manners or care at all very rude! We travel and stay in hotels once every month. Will not choose here again.

Tv didn't work very well(dark) and the room was not well lit.

Very efficient check in with a personable employee!!

It takes quite some time for the hot water to reach the room when showering and the pressure through the shower head is fairly low.

We enjoyed our stay and our room was comfy. Hotel was very convenient to get to and the price was very reasonable.

Great staff and amenities at this hotel! The front desk was accommodating with an after midnight check in and were respectful. Very nice area close to many NW suburb locations.

Great experience. Love the breakfast. Rooms very clean, quiet, and comfortable beds and pillows.

The specific reasons I picked this hotel to stay at after a 7 hour drive where not available, not open or not working when I arrived. Breakfast was supposed to be included, but I received a bill even for items on the buffet. Big disappointment.

I like this place it is very close to my family. it is very clean and safe

PLease send my receipts .. I have never received Old food was found under my mattress

Hotel is nice, new renovations definitely an improvement

nice quiet hotel, I enjoyed the walking trail.nice quiet hotel, I enjoyed the walking trail.

Nice, clean, new hotel, comfortable beds with friendly staff...what you hope each hotel will be like when you book one. No free breakfast or microwave/fridge in the room, the only minor downsides. Excellent overall value.

Very friendly can't wait to get back to this Hotel

Excellent.... rooms comfy.... bed and linens excellent.....hotel immaculate .....price was so affordable .....overall very impressive

I live in the area but wanted to get away for a weekend with a friend who was coming in from out of town. We stayed at the hotel for 2 nights and would stay there again!

900 West Lake Cook Road Buffalo Grove IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located 1.8 mi (2.9 km) from Raupp Memorial Museum, Four Points by Sheraton Buffalo Grove is within a 10-minute drive of Heritage Park. This 152-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

43-inch a TV are available for entertainment, and guests can stay connected with free WiFi. Other standard amenities include a refrigerator, a coffee maker, and free bottled water.


Property features

Guests of Four Points by Sheraton Buffalo Grove have access to an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Courtyard View

King 1 | Sleeps 2

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Room, 2 Twin Beds

Twin 2 | Sleeps 4

Club Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Four Points by Sheraton Buffalo Grove

Everyone (16) Couples (1) Family (2)
5
Everyone

By on Jul 22, 2019

Review comment responded on Jul 22, 2019

Thank you for your recent stay ! Best regards from all your friends at the Four Points Buffalo Grove

4
Family with small children

This is a clean and decent hotel. If you're looking for tons of amenities or novelties, this isn't the hotel for you. But if you're looking for a clean, safe, and convenient hotel this is a great stay. The front desk staff were okay, but the breakfast buffet staff were the true stars. They were all extremely kind, courteous, and made sure everything was stocked and replenished. Every one of the breakfast buffet staff members went out of their way to greet us and inquire about our satisfaction with the food and drinks. I'd happily stay there again.

By on Jun 18, 2019

Review comment responded on Jun 18, 2019

Good afternoon, We appreciate your feedback as your stay experience is important to us. We are grateful you selected our hotel from the many options you have to stay at when you travel. We will inform everyone of our staff that they your stay with us a positive one. We appreciate your feedback and look forward to meeting you again in the future.

5
Partner Couples Families

Very friendly staff!!! Nice breakfast buffet!!! Clean rooms!!! Quiet!!! Close to many tjingd

By on May 19, 2019

Review comment responded on May 27, 2019

Thank you

3
Families

The room was very nice and clean. The pillows and bed were a bit uncomfortable. Check out is at noon housekeeping was knocking on the door by 10:40 when my husband said yes she opened the door, I said we’re not ready to leave yet, she closed the door and said oh sorry. We then proceeded to leave. I went directly to front desk and asked what time is check out noon? The girl said yes I told her about housekeeping and she said sorry your checked out now you can go... REALLY it’s now 10:59 am and I’m on my way home, no manners or care at all very rude! We travel and stay in hotels once every month. Will not choose here again.

By on May 12, 2019

Review comment responded on May 27, 2019

Thank you for sharing your experience with us we appreciate the feedback. I can't apologize enough and embarrassed on the level of service you received while staying with us. We will address this matter further and would ask to find it in your heart to forgive and give us a second chance.

4
Everyone

Tv didn't work very well(dark) and the room was not well lit.

By on Apr 20, 2019

Review comment responded on Apr 22, 2019

We are so sorry about your TV not working well. Thank you for your time we appreciate it

5
Everyone

Very efficient check in with a personable employee!!

By , from Quad Cities on Sep 8, 2018

Review comment responded on Sep 9, 2018

Thank you for your comments we appreciate it very much

4

water pressure

Everyone

It takes quite some time for the hot water to reach the room when showering and the pressure through the shower head is fairly low.

By , from Illinois on Aug 18, 2018

Review comment responded on Aug 20, 2018

Thank you Steve Good afternoon we appreciate you taking a moment of your day to let us know how your experience here at the Four Points Sheraton Buffalo Grove went. We are so glad that your stay with us was a positive one and will pass along your kind words to our team. I know they will be extremely happy that they were able to make your stay with us a memorable one. We here strive to provide 100% guest satisfaction throughout your stay. I apologize about the shower expereince I will definitely look into that. Thank you once again for staying with us and we look forward to your next return to Buffalo Grove.

5

very close to where we needed to be

Everyone

We enjoyed our stay and our room was comfy. Hotel was very convenient to get to and the price was very reasonable.

By , from denver on Aug 13, 2018

Review comment responded on Aug 13, 2018

Thank you Steph Good afternoon we appreciate you taking a moment of your day to let us know how your experience here at the Four Points Sheraton Buffalo Grove went. We are so glad that your stay with us was a positive one and will pass along your kind words to our team here. I know they will be extremely happy that they were able to make your stay with us a memorable one. We here strive to provide 100% guest satisfaction throughout your stay. Thank you once again for staying with us and we look forward to your next return to Buffalo Grove.

5

friendly service

Everyone

Great staff and amenities at this hotel! The front desk was accommodating with an after midnight check in and were respectful. Very nice area close to many NW suburb locations.

By on Mar 11, 2018

Review comment responded on Mar 20, 2018

Thank you for taking a moment out of your day to let us know how stay with us went. We appreciate it and look forward to your next visit

5

very nice hotel with great value

Everyone

Great experience. Love the breakfast. Rooms very clean, quiet, and comfortable beds and pillows.

By , from Connecticut on Mar 5, 2018

Review comment responded on Mar 20, 2018

We appreciate you taking the time to fill out a survey for us. We appreciate your feedback and look forward to your next visit with us.

Four Points by Sheraton Buffalo Grove

900 West Lake Cook Road, Buffalo Grove, IL 60089
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.