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Recent guest reviews

Clean! Hard to evaluate as this was during covid restriction days, but a very nice hotel. Staff were efficient, and did the job, just not amazing.

The staff was professional and nice. I love that Starbucks is located in the building!

The Westin scent machine needs to go. The lobby smelled so strong it made us cough. This Westin is also in need of many updates. Wall paper peeling, paint needed touch up, the workout space needs to be redone and the pool area wasn’t fantastic.

Our stay started off rough, which is what made this hotel rating drop down a level. After several hours of delays at the airport, we arrived at the hotel at 1:00 am. We were informed that they were overbooked and that they were putting us in a parlor room (living room portion of a suite) with a only a pull out couch to sleep on. That certainly didn't work for my co-worker and I to share a pull out couch. They managed to find a roll out bed for that night and transferred us to an upgraded room for the remainder of our stay. The hotel staff the next morning was extremely apologetic and helpful. The new room had plenty of space and was very clean. Everything else for our stay was exceptional. Perfect hotel for a business trip.

There was no microwave for the guest on in the executive suite where you had to be a member to access.

Close to highway and very clean and comfortable. Workout facility pleasant..

Decent hotel. Close-ish to the airport. Good location for business travel.

Very nice hotel and a few places right next door and attached to hotel for dining. Our room was clean aside from some bugs here and there (spider, fly, mosquito)... bed was mostly comfortable 😊

Staff are friendly and helpful. Only issue was the carpet on the 10th floor, which needed cleaning or replaced.

We booked a 3 adult stay and got a couch bed for 3 people in a business room .. tried to get management to give us proper accommodations to no avail.. ended up sleeping on the floor! They provided extra comforters !! Mighty nice of them... they argued a sofa bed is ok for 3 them to rent ... at a 170 dollar per night is what we got . Nice facilities extremely poor guest service . Don’t risk staying there . Also made the reservation. Thru Orbitz and they should supervise what you actually get for accommodations ....! A pull out couch bed ... for 3 adults ..

N Milwaukee Ave Wheeling IL

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Within a short walk of Chevy Chase Country Club, The Westin Chicago North Shore is within 2 miles (3 km) of Heritage Park. This 412-room, 4-star hotel welcomes guests with conveniences like an indoor pool, free self parking, and a fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

The Westin Chicago North Shore's 412 rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect WiFi, wired Internet, and plasma TVs with satellite channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Safes, ironing boards, and desks are other standard amenities.


Property features

At The Westin Chicago North Shore, guests enjoy an indoor pool, a fitness center, and a spa tub. Onsite parking is available, both free self and paid valet parking (USD 18 per day)—also useful is limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Junior Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Club Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for The Westin Chicago North Shore

Everyone (21) Couples (7) Business (2) Family (7) Other (2)
5
Everyone

By on Aug 23, 2020

Review comment responded on Aug 26, 2020

Thank you for staying with us and for taking the time to share your rating from your recent visit. We are thrilled to see you had a great stay and we hope to welcome you back soon. Sincerely, Tim Ohrn General Manager Westin Chicago North Shore

5
Everyone

By on Aug 4, 2020

Review comment responded on Aug 9, 2020

Thank you for staying with us and for taking the time to share your rating from your recent visit. We are thrilled to see you had a great stay and we hope to welcome you back soon. Sincerely, Tim Ohrn General Manager Westin Chicago North Shore

5
Everyone

By on Aug 3, 2020

Review comment responded on Aug 9, 2020

Thank you for staying with us and for taking the time to share your rating from your recent visit. We are thrilled to see you had a great stay and we hope to welcome you back soon. Sincerely, Tim Ohrn General Manager Westin Chicago North Shore

5
Everyone

By on Jun 9, 2020

Review comment responded on Jun 12, 2020

Thank you for staying with us and for taking the time to share your rating from your recent visit. We are thrilled to see you had a great stay and we hope to welcome you back soon. Sincerely, Tim Ohrn General Manager Westin Chicago North Shore

4
Family Family

Clean! Hard to evaluate as this was during covid restriction days, but a very nice hotel. Staff were efficient, and did the job, just not amazing.

By , from Bethlehem on Jun 7, 2020

Review comment responded on Jun 7, 2020

Dear Guest, Thank you for staying with us and for taking the time to share your feedback from your recent stay. We are thrilled to know you had a good stay and we hope to welcome you back soon! Sincerely, Tim Ohrn General Manager Westin Chicago North Shore

5
Everyone

By on May 1, 2020

Review comment responded on May 5, 2020

Thank you for staying with us and for taking the time to share your rating from your recent visit. We are thrilled to see you had a great stay and we hope to welcome you back soon. Sincerely, Tim Ohrn General Manager Westin Chicago North Shore

4
Everyone

By on Mar 8, 2020

Review comment responded on Mar 10, 2020

Dear Guest, Thank you for staying with us and for taking the time to share your rating from your recent visit. We are thrilled to see you had a great stay and we hope to welcome you back soon. Sincerely, Tim Ohrn General Manager Westin Chicago North Shore

4
Everyone

The staff was professional and nice. I love that Starbucks is located in the building!

By on Oct 4, 2019

Review comment responded on Oct 4, 2019

Dear Anonymous, Thank you for staying with us and for taking the time to share your feedback from your recent stay. We are so happy to see you had a great experience with our friendly staff and at our Starbucks. We hope to welcome you back soon! Sincerely, Tim Ohrn General Manager Westin Chicago North Shore

3
Family Family

The Westin scent machine needs to go. The lobby smelled so strong it made us cough. This Westin is also in need of many updates. Wall paper peeling, paint needed touch up, the workout space needs to be redone and the pool area wasn’t fantastic.

By , from Wisconsin on Aug 2, 2019

Review comment responded on Aug 5, 2019

Dear Joy, Thank you for staying with us and for taking the time to share your feedback from your recent visit. We are truly sorry for any inconveniences you experienced during your stay and for out Westin scent causing you and your company to cough. Please know that we have shared your review with the necessary departments so we can continue to provide each guest with a great stay. Also, I would like to add some exciting news- we will in fact be doing a renovation next year on our pool and workout facility and hope that you will consider staying with us, once that is completed. Thank you again for your feedback. Sincerely, Tim Ohrn General Manager Westin Chicago North Shore

4
Everyone

By on May 27, 2019

Review comment responded on Jul 2, 2019

Dear Anonymous, Thank you so much for taking the time to share your rating from your recent stay with us. I hope to welcome you back soon to provide you with our exceptional customer service and hotel amenities. Sincerely, Tim Ohrn General Manager Westin Chicago North Shore

The Westin Chicago North Shore

601 N Milwaukee Ave, Wheeling, IL 60090
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