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Recent guest reviews

The hallway carpets need cleaning and should be vacuumed everyday day. The kitchen bulb was burned out and they do not have a maintenance man. The shower faucet was loose.

I have stayed at this loçation for years, this was my first time since it has became a Main Stay suites. I arrived near noon and asked about checking in early. I was told that check-in was at 3 and if i wanted to check in early there would be a $20 fee. I asked why that would be and was told it is the industry standard. After a little back and forth, the clerk got hold of the manager and she agreed to waive the fee. My

Great price and nice rooms. If you are extended stay then be prepared to clean your own room and exchange your own linen. Saying that…I would def stay here again

Very nice room! Highly recommend

The quality of the breakfast food was poor. Buy better quality food.

This place is quiet and off the beaten path, but has easy access to anywhere. Rooms are clean and well taken care off, staff is helpful and friendly. I seek out and stay at this property 3-4 times a year because it is functional and cost effective.

I like everything, very nice hotel! Great breakfast, many choices of food!

Staff little helpful. Breakfast at the lower end of quality.

2x I had to ring the bell/phone to get someone to come to the front desk. The second time I did they didn't hear me and he was in the kitchen preparing the breakfast. He and another employee were talking and swearing (openly and the door to the hallway was open so anyone in the area could hear them) and I had to interrupt them to ask for assistance at the desk.

During our stay, it was quiet. The room had everything we needed. Downsides? The breakfast: bare minimum

The manager reception dinner was excellent. Top rated very friendly & hospitable to all guest manager server . I was truly a great a treat.Great room which was the closest you can get to a feel of home

All the staff was extremely friendly and professional.

Dirty facilities. Unfriendly management unwilling discuss my concerns. Charged my card twice as if the stay wasn’t bad enough.

Excellent overall! Have stayed here multiple times and would come back again....

Nice place to stay. It’s very reasonable price for suite

Usually, I check out at check out time. The bed was horrible. The bed was uncomfortable. Plus every turn in bed, the bed was noisy. We checked out at 7:30am. The hotel was clean but I just can't do the bed.

Capitol Drive Wheeling IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • 24-hour fitness center
  • Business center

MainStay Suites Northbrook Wheeling places you within a 15-minute drive of popular attractions such as Chevy Chase Country Club and Arlington International Racecourse. This 141-room hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and free self parking.


Rooms

32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, and pillowtop beds with premium bedding ensure a restful night. Kitchenettes, MP3 docks, and refrigerators are also standard. Weekly housekeeping is available.


Property features

MainStay Suites Northbrook Wheeling features a 24-hour gym, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a computer station, express check-out, and laundry facilities.

Room options

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for MainStay Suites Northbrook Wheeling

Everyone (15) Couples (8) Business (9) Family (5) Other (3)
3
Partner Couples Business Business

The hallway carpets need cleaning and should be vacuumed everyday day. The kitchen bulb was burned out and they do not have a maintenance man. The shower faucet was loose.

By on Sep 22, 2022

Review comment responded on Oct 13, 2022

Thank you for taking the time to share your experience about your stay. I'd like to assure you we are working on making improvements. Please give us another opportunity to show you we can do it right.

4
Everyone

I have stayed at this loçation for years, this was my first time since it has became a Main Stay suites. I arrived near noon and asked about checking in early. I was told that check-in was at 3 and if i wanted to check in early there would be a $20 fee. I asked why that would be and was told it is the industry standard. After a little back and forth, the clerk got hold of the manager and she agreed to waive the fee. My

By on Aug 20, 2022

Review comment responded on Aug 22, 2022

Thank you for your comments. As we try to get rooms ready for early check ins as best we can sometimes we are not able to. I am glad we were able to accommodate your request.

4
Business Business

Great price and nice rooms. If you are extended stay then be prepared to clean your own room and exchange your own linen. Saying that…I would def stay here again

By on Jul 23, 2022

Review comment responded on Jul 23, 2022

Thank you for your kind comments. We are glad to hear you enjoyed your stay.

5
Business Business

Very nice room! Highly recommend

By on Jul 12, 2022

Review comment responded on Jul 18, 2022

Thank you for your nice comments!

1
Everyone

By on Apr 14, 2021

Review comment responded on Apr 26, 2021

Thank you for responding to our survey. We apologize if your stay was less than you expected. We would appreciate your feedback as it helps us improve our guests stay satisfaction. We hope you will consider trying us out again when in our area.

5
Business Business

The quality of the breakfast food was poor. Buy better quality food.

By on Oct 9, 2019

Review comment responded on Oct 10, 2019

Dear Guest, Thank you very much for giving us a great 5 Star rating for your stay here on Orbitz. We're glad you enjoyed the majority of our amenities and your room. We really appreciate the time you took to share your feedback. It is our hope that you will give us the opportunity to better serve you breakfast in the future. Safe Travels - Happy Fall!

4
Family

This place is quiet and off the beaten path, but has easy access to anywhere. Rooms are clean and well taken care off, staff is helpful and friendly. I seek out and stay at this property 3-4 times a year because it is functional and cost effective.

By on Oct 7, 2019

Review comment responded on Oct 10, 2019

Dear Frequent Hawthorn Guest! Thank you for taking the time to tell us about your experience at our property in Wheeling. We really appreciate your loyalty to our brand and location. Plus, we're thrilled with the Kudos you left for us; "Rooms are clean and well taken care off, staff is helpful and friendly!" Please come and introduce yourself next time your're in town! Thanks again -- You made our Week!! Safe Travels and Happy Fall.

5
Family Family

I like everything, very nice hotel! Great breakfast, many choices of food!

By on Sep 28, 2019

Review comment responded on Oct 4, 2019

Hi! Thank you for giving us a 5 star rating on Orbitz!! We really appreciate you taking the time to leave us your fantastic feedback; "I like everything, very nice hotel! Great breakfast, many choices of food!" We hope you'll come and stay with us again in the future! Safe Travels.

5
Everyone

By on Aug 16, 2019

Review comment responded on Aug 19, 2019

Hello and Thank you for giving us a 5 star rating on Orbitz. We're glad you enjoyed your stay with us and look forward to your return in the future! Safe Travels and enjoy the rest of your Summer!

3
Partner Couples

Staff little helpful. Breakfast at the lower end of quality.

By on Aug 10, 2019

Review comment responded on Aug 15, 2019

Hello PMO, On behalf of our entire Hawthorn Team, I extend our sincerest apologies for the experience. We appreciate your feedback and it has been shared with our Management Team. We hope you allow us a second chance in the future to exceed your expectations. Safe Summer Travels.

MainStay Suites Northbrook Wheeling

8000 Capitol Drive, Wheeling, IL 60090
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