Amazing stay! The staff was awesome highly recommended to future customers!
Front desk clerk had a couple chairs put together and was sleeping! Name was Nancy and she was very rude!
Great customer service with a clean and updated fell. Thanks for a great stay!
Rooms are updated and clean. Great location with plenty of shopping and restaurants nearby.
Pleasant, easy, comfortable. Walls a bit thin but guests quiet at reasonable hours. Offered “happy hour” in early evening but none set up. Good value.
Excellent .......................,,,,,,,,,,,,,......
Tight areas to get into elevator, otherwise excellent! Clean, friendly, fresh cookies when we arrived!
Our sink in our room was leaking water on the floor.. Had to put a trash under the sink. Feet and socks wear wet. Room smelled musty.
Shampoo/conditioner/shower gel pumps were very useful
Very good breakfast comfortable bed. Heat unit noisy. Phone did not work.
Reservations: Very easy check-in. I have stopped at the hotel asking if I can book using the app, and then add a pet to my stay. There were not issues. The lady at registration desk (Somar) was super nice and helpful. She has handled all right, and checked me in 3 hours earlier, which was a nice addition to my plans. She explained me all, and about their special events, and it was a very good start right there! Rooms: I booking king bed and my room had everything it needed! Refrigerator, Microwave, Safe box, separate area with desk and sofa (making the room feel and look bigger). Very clean, new fresh and nice towels. Bathroom did not have any shipped corners or anything that would stand out or your eye could cath. The sink is outside the bathroom, and it is a nice addition, as it looked like it was a kitchen sink as well. Pets: most important and best!!! People traveling with pets, CHOSE THIS HOTEL!!! I have been to many hotels as my dog was a show pet (trained to hotels). Not many hotels even with allowed pet policy will be able to match this! No limit on pet weight (at least mine was more than 25 lbs), No limit on room type, they give you a nice room, not the one which is located on the first floor where the dog can hear all noise and bark. Nobody is bugging you with extra questions making you feel like you can be responsible for your pet yourself. Which is a very good addition to feel welcome at the hotel! You can leave your pet in a crate while going out for a bit. There is an extra $25 fee per day, but it is worth it. I have stayed in other hotels and there was always something that would limit you when you are with a pet, so I could not enjoy my stay at other places. But this place rocks!! Also, there is a huge park “Century park” with lakes, pet friendly, and it is just across the road. Food: I know hotels usually make continental breakfast “nothing to eat”. This hotel had a big chose, like in old days, which was a nice surprise! Bakery (cold and warm), omelet, cereals, milk, fruits, and more which I probably did not notice. It was enough so I did not have to go anywhere else for breakfast. Also, the hours of breakfast were longer than in other hotels. Personnel and environment: cleaning personnel is very nice, no one knocking your door when you have your no disturbance sign (which happens a lot in other hotels when they need you to check-out), longer check-out hours (12pm), quiet environment. Basically, you can relax.
Great hotel and staff. Our daughter had something wrong with her ankle and we needed to take her to urgent care. The front desk staff was very helpful in finding us a nearby place. Great breakfast and the staff worked hard to keep everything stocked. I would absolutely stay here again.
good experience except a bit noisy during the long weekend
Stayed in the hotel for work all week. The hotel isn't brand new, but it is well maintained and the staff is great!
Everything was smooth and easy the whole stay. Free hot breakfast, pool, excersise room. All the space to accomidate the bussiness traveler. Even a sleeper sofa for a few extra guests. Curtious friendly efficient accomidating staff. I highly recomend!
Clean rooms with comfortable beds. I would stay at this hotel again. i will recommend for future occupancy
It was fantastic, no complaints everything was perfect.
clean rooms, very good breakfast selections, very nice staff
Holiday Inn Express Chicago NW - Vernon Hills, an IHG Hotel places you within a mile (2 km) of Northwestern Medicine and Cuneo Mansion and Gardens. This 119-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is served each morning from 6:00 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.
The 119 rooms are air-conditioned and have an array of amenities, including sofa beds, microwaves, and refrigerators. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free weekday newspapers, and free local calls.
Guests staying at Holiday Inn Express Chicago NW - Vernon Hills, an IHG Hotel enjoy an indoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
Amazing stay! The staff was awesome highly recommended to future customers!
Front desk clerk had a couple chairs put together and was sleeping! Name was Nancy and she was very rude!
MaryBeth, I would like to offer you my sincerest apologies for the rude desk clerk. The obvious is she should not be sleeping on the job. I will speak with her regarding this issue. Please accept my apologies. Yours in hospitality, Cindy Harris, GM
Great customer service with a clean and updated fell. Thanks for a great stay!
Rooms are updated and clean. Great location with plenty of shopping and restaurants nearby.
Pleasant, easy, comfortable. Walls a bit thin but guests quiet at reasonable hours. Offered “happy hour” in early evening but none set up. Good value.
Excellent .......................,,,,,,,,,,,,,......
Tight areas to get into elevator, otherwise excellent! Clean, friendly, fresh cookies when we arrived!
Dear Guest, Thanks for taking out the time to write about your experience at the Holiday Inn Express, Vernon Hills. We are so glad to read your review and the cookies are such a hit these days... We look forward to se you again.... Thanks
Our sink in our room was leaking water on the floor.. Had to put a trash under the sink. Feet and socks wear wet. Room smelled musty.
Dear Guest, Thanks for sharing your experience with us and I apologize for the inconvenience that caused due to the leak in the sink. I am not sure if the front desk was made aware of the issue to take care of it. I assure you best of our services in the future. Thanks
Shampoo/conditioner/shower gel pumps were very useful
Dear Guest, Thank you so much for noticing our new amenity. Holiday Inn Express will now have bulk amenity in the shower which is of an awesome brand. Thanks
Thank you, Always love to share good reviews with the staff. They like it when it is about them.