I came in at 2 am from work and everything was ready
I did not receive a wake up call at time I asked.
Staff were friendly & helpful, room was clean & comfortable. A kettle in the catering pack would be even better.
Ok for a stay but bathroom seemed a bit odd! It did not flush well!
Very helpful and concerned hotel staff! The room was spacious. Everything was just fine!
This place just feels dirty. Maybe it's old. Everything needs updating. Maid never came to make up the room.
The Hotel was outdated and warn out. The comforter was frayed, the carpet and counter tops were stained, and the sink was dripping constantly.
Affordable, close to Conway Farms and great restaurants.
I chose the hotel because of cost, location, ranking by previous customers, and breakfast. Breakfast was a scam, they had coffee and oatmeal, no place to sit, it was in the foyer, not breakfast at all. Advertising was a lie in my opinion.
This is the definition of a "no-frills" experience. It has the basics, but thats about all. The rooms have basic amenities that you would expect from an extended stay (bed, closet, kitchen, bathroom). Nothing feels especially new or nice. But it's fine. Location is central to many things in the Buffalo Grove, Wheeling area - right on Milwaukee Ave. Note: this is an extended stay hotel, things like daily room service don't happen. There is not always someone at the front desk and the maintenance person is not there during the night. Also, there is only one elevator.
The hotel rooms are very small, little color and very drab. The hallways were reeking with cigarette smell although it was a non-smoking hotel. TV looked smaller than a 32" size tv. The channel lineup was less than 25 channels. For the price paid, there are better hotel options in the vicinity costing $10 to $20 more per night and providing better amenities and a much ambience.
The rooms met expectations. Having a Kitchen was great. The staff was helpful. The complementary breakfast was minimum and diss appointing.
The room was super clean. You get what you pay for.
Didn't spend much time there, just to sleep, but comfortable. Bonus ponits for the front desk associate who gave me shampoo samples for my stay.
ESA refused to provide me with proof of departure. I stayed only 5 nights and departed due to a family emergency on Saturday morning, July 4th at 6am. The staff at ESA was extremely rude and refused all my requests for a verification of departure. l will not stay at an ESA facility in the future. Furthermore, I have been trying to contact Orbitz for a refund of the two days I did not use but you hide your identity, contact information (by phone) and are not accessible. I will not use Orbitz in the future.
The Extended Stay is right across the street from the Deerfield River trail, where I took my morning run and saw, in no particular order. 3 rabbits, 6 or 7 deer, a blue heron, and a beaver who was munching on a tree branch. Awesome!
The ESA-Chicago-Buffalo Grove hotel was very nice. The location was great because we did not want to travel a long distance for dinner and it was centrally located to a lot of different places to eat. We went to Cheese Cake factory for dinner on Monday and we brought left over back and with the accommodation of refrigerator and microwave we were able to finish our delicious meal on Tuesday nite. The plates and silverware on site was just like eating at home.
Located within 2 miles (3 km) of Chevy Chase Country Club, Extended Stay America Suites Chicago Buffalo Grove Deerfield places you within a few miles (5 km) of Raupp Memorial Museum. Each of the 122 rooms at this hotel includes a kitchen, a sitting area, and a refrigerator.
The 122 accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America Suites Chicago Buffalo Grove Deerfield features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
I came in at 2 am from work and everything was ready
We apologize for not meeting your expectations, as we strive for clean rooms and great customer service. We hope you give us another opportunity.
I did not receive a wake up call at time I asked.
Thank you for staying at our hotel. We strive to give the best service to our guests, so we are sorry we fell short during your stay. We would like to extend our sincere apologies for failing to send your wakeup call. We have shared your comments with the front desk team, and we are confident the necessary protocol will be made in order to achieve complete guest satisfaction. Thank you for bringing this to our attention. We look forward to serving you again. Sincerely, Hotel Management
Staff were friendly & helpful, room was clean & comfortable. A kettle in the catering pack would be even better.
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your well-kept suite and were impressed by the service provided by our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Ok for a stay but bathroom seemed a bit odd! It did not flush well!
Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant experience, but we're sorry for the maintenance issue you encountered in your room. Please be assured that we have discussed your feedback with the concerned team, and we're working with them to fix the problem immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Very helpful and concerned hotel staff! The room was spacious. Everything was just fine!
Anna, thank you for staying at Extended Stay America. We are glad to know you were impressed with your accommodations and also appreciated our associates. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management
This place just feels dirty. Maybe it's old. Everything needs updating. Maid never came to make up the room.
Dan, thank you for the review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The Hotel was outdated and warn out. The comforter was frayed, the carpet and counter tops were stained, and the sink was dripping constantly.
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Affordable, close to Conway Farms and great restaurants.
It was a pleasure to have you as our stay at Extended Stay America. We are delighted to read you found us to be a good value and that our location was perfect for your needs. Thanks for all of your great feedback. We look forward to your next stay! Sincerely, General Manager
I chose the hotel because of cost, location, ranking by previous customers, and breakfast. Breakfast was a scam, they had coffee and oatmeal, no place to sit, it was in the foyer, not breakfast at all. Advertising was a lie in my opinion.
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management