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SureStay by Best Western Charlotte Matthews

Property class: 3

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Photo gallery for SureStay by Best Western Charlotte Matthews

A hotel room with two beds, a desk with a lamp, and a window with curtains.
A hotel with a central atrium, multiple floors, and a prominent sign for 'SOTTE'.
A golf course with spectators, a clubhouse, and a large tent structure.
A modern living room with a grey sectional sofa, a round coffee table, and a flat-screen TV mounted on a stone-textured wall.
A modern living room with a grey sectional sofa, a round coffee table, and abstract wall art.

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
2501 Sardis Road N, Charlotte, NC, 28227-7724
  • Place, Cinemark Bistro Charlotte
    ‪3 min drive‬
  • Place, McAlpine Creek Greenway
    ‪3 min drive‬
  • Place, Spectrum Center
    ‪16 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

A hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

A hotel room with a bed, a sofa, a desk with a lamp, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

A hotel room with two beds, a desk, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Charlotte

Located in East Forest, SureStay by Best Western Charlotte Matthews is within a 15-minute drive of popular attractions such as Bojangles' Coliseum and Ovens Auditorium. This 93-room, 3-star hotel welcomes guests with free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Cinemark Bistro Charlotte - 3 min drive - 1.5 miles
  • McAlpine Creek Greenway - 3 min drive - 2.1 miles
  • Spectrum Center - 16 min drive - 11.6 miles
  • Charlotte Convention Center - 17 min drive - 12.0 miles
  • Bank of America Stadium - 18 min drive - 13.0 miles

Getting around

  • Charlotte Station - 18 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Circle K - ‬2 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Circle K - ‬3 min drive

About this property

SureStay by Best Western Charlotte Matthews

At SureStay by Best Western Charlotte Matthews, guests have access to a 24-hour gym, free WiFi in public areas, and a business center. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a computer station, express check-out, and laundry facilities.
LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Refrigerators, coffee makers, and free newspapers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10.0 per night

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

What is there to do within easy reach of SureStay by Best Western Charlotte Matthews?

This hotel is situated in East Forest, close to Ovens Auditorium, Bojangles' Coliseum, and SouthPark Mall. You'll also find Sportsplex at Matthews and McAlpine Creek Greenway within a short drive.

How much does it cost to stay at SureStay by Best Western Charlotte Matthews?

As of Nov 11, 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Charlotte Matthews on Nov 29, 2026 start from $81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay by Best Western Charlotte Matthews?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does SureStay by Best Western Charlotte Matthews include a casino on the premises?

No, SureStay by Best Western Charlotte Matthews doesn't have a casino.

Is there an indoor pool at SureStay by Best Western Charlotte Matthews?

No, there is no indoor pool at this hotel.

What do couples enjoy most about SureStay by Best Western Charlotte Matthews?

Couples staying at this hotel will appreciate amenities like a deep soaking bathtub and turndown service as well as a free daily breakfast.

Are there hot tubs at SureStay by Best Western Charlotte Matthews?

No, this hotel doesn't have a spa tub.

Does SureStay by Best Western Charlotte Matthews have a restaurant with a breakfast menu?

SureStay by Best Western Charlotte Matthews offers free buffet breakfast each morning though there is no restaurant.

Does SureStay by Best Western Charlotte Matthews allow pets to stay free of charge?

No, pets aren't allowed at SureStay by Best Western Charlotte Matthews though service animals are welcome.

Are there connecting rooms at SureStay by Best Western Charlotte Matthews?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from SureStay by Best Western Charlotte Matthews?

The closest major airport to SureStay by Best Western Charlotte Matthews is Charlotte-Douglas Intl. Airport (CLT), which is 18.4 mi away (28 minutes by car). Another top airport is Concord, NC (USA-Concord Regional), which is located 28.3 mi away (33-minute drive).

Can I book a room with a balcony at SureStay by Best Western Charlotte Matthews?

No, there aren't any guestrooms with balconies at SureStay by Best Western Charlotte Matthews.

SureStay by Best Western Charlotte Matthews Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 196 out of 478 reviews
Rating 8 - Good. 82 out of 478 reviews
Rating 6 - Okay. 80 out of 478 reviews
Rating 4 - Poor. 50 out of 478 reviews
Rating 2 - Terrible. 70 out of 478 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations still ongoing but overall good experience especially for the price .
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good the room was great breakfast was ok but could be better there was nothing to drink but water no meat and not enough eggs put out but it's in a good location
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This property is still under construction. There are really no amenities. The elevator is out of order. The staff is polite, the rooms are neat and comfortable.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff. Clean and comfortable rooms! Great stay!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating the bathrooms and my room had a brand-new one. The room was very quiet and clean. Breakfast was good. The staff was very friendly and helpful.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Cleany
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Disliked: Amenities
The room was clean. Elevator did not work and had to walk up to the
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bryclend
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not go to this place. Dirty towels, elevator out, nasty rooms, clogged sinks. Horrible service.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There. Clean rooms
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great just no protein as far as meats but sustainably enough
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Secure the stairway doors, lock when you leave out them.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under construction. There were exposed wires, and there were no accommodations. I plan to raise this issue for a refund
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Everything is okay with hotel.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay. No place to hang dress clothes
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Seemed like it was under going renovations
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Did not realize that it was under renovation and was slightly surprised of that upon arriving. For advertising about breakfast it was very underwhelming and minimal selection. Room was clean but do not plan on staying again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No breakfast and elevator was not working. Had to take stairs outside to 3rd floor. Only gave a good rating because the hotel is being renovated but the front desk explained everything including the elevator issue theat couldn't be fixed till Monday. Renovation will look great once finished. Don't know why breakfast was not served
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The room was great. Very clean, smelled nice. The only thing that was concerning was the elevator. Button lights did not work and it was extremely creaky. Continental breakfast was as expected—eggs, make-your-own waffles, yogurt, coffee, bagels, toast.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Staff & service
The Hotel is relatively new and clean, and the check-in staff was very courteous and helpful. The Hotel does not have a working elevator; I had to change our room from the third floor to the ground floor. There is no coffee maker in the room, and the bathtub-and-shower combination is probably built for midgets or 5-year-olds. One literally has to sit or bend down to take a shower to the upper body part. There is no hot water either.
Stayed 2 nights in Jul 2026

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