Thanks for the wonderful breakfast
This was our second stay at Wyndham on our road trip to Raleigh. We specifically chose to stay here again due to the convenient location, nice comfy rooms and especially the waterfall in the pool, which, after a very long drive, provides a great back massage! The room is equipped with a small refrigerator that was big enough for all our road trip snacks and drinks and the coffee pot was nice to have in the morning. Unfortunately, the breakfast has lost some of its luster. You can't make your own anymore, as one of the staff has to put it together for you. The biscuits and gravy had so little sausage in it, you have to get separate links to make up for it, which defeats the purpose. Very bland and flour tasting. Good thing there are a lot of other options, from yogurt and granola to oatmeal and fresh fruit. We will still make this our spot to stop on our next road trip to Raleigh because overall it checks all the boxes!
the easy access to food, town
I feel that the rooms need a bit of updating. The bed was so uncomfortable and hard. There were a lot of stains on the carpet in the rooms. And when the AC kicked on there was a musty smell. Also, found a stain on the sheets that looked like dry blood.
Front desk was abrupt and not welcoming at check in. Did not advise of breakfast or code ro get in side doors. Room was not clean, change on the floor from the last guest. Dirty chair backs in breakfast area, green cloth was black at the top back of the chair.
Old, outdated and not well kept
Nice 👍 the Steff was there every day cleaning and very helpful and friendly
The pool and the hotel was in good condition. The only negative I have is that we paid for a room with a hot tub in the room and though the hot tub was nice the jets did not work so it was really just a giant tub. Other than that it was all good just wish I hadn't paid the extra 30 bucks for a big tub.
Was a quick overnight on our way home from SC. Staff decided to run my credit card for payment after I had booked & paid with Orbitz. Not a smile on the staff in the morning or evening at all, very little that makes me want to return. With so many other choices to stay at, I don't believe I will be booking here again.
Location was close to the interstate and conveniently along our route
Clean, well maintained, easy check-in/out, gorgeous indoor pool!
Loved this place, nice warm outdoor pool, close to casino, dog track, and sheetz next door was a big hit with us. Friendly service, clean room, saved on my favorites list :)
very clean and taking covid 19 precautions. everything that could be opened was and the cleaning staff seemed to be busy 24/7
I love the breakfast that we had, as well as the lady that made the breakfast(sherry) , who made us feel very welcome and made a delicious breakfast. The kids loved the pool and had a wonderful time.
The pool is a nice touch and they have a real breakfast
That its close to stores and restaurants but yet far enough away from them too
I typically stay at this property at least once a year when visiting family and have always been satisfied previously. I'm not sure what has changed in the last year, but the standards have definitely gone down. The property was less clean overall and the heating/cooling unit in the room didn't work. I had to turn it up to 85 just to get it to kick on and then it smelled like it was going to catch fire.
Located within a mile (2 km) of Mardi Gras Casino, Wyndham Garden Cross Lanes Charleston is within 3 miles (5 km) of Ridenour Memorial Park. This 136-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:30 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.
Wyndham Garden Cross Lanes Charleston's 136 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and LED TVs with cable channels. Free long-distance calls, free local calls, and hair dryers are also standard.
Guests staying at Wyndham Garden Cross Lanes Charleston enjoy an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and laundry facilities.
Thanks for the wonderful breakfast
This was our second stay at Wyndham on our road trip to Raleigh. We specifically chose to stay here again due to the convenient location, nice comfy rooms and especially the waterfall in the pool, which, after a very long drive, provides a great back massage! The room is equipped with a small refrigerator that was big enough for all our road trip snacks and drinks and the coffee pot was nice to have in the morning. Unfortunately, the breakfast has lost some of its luster. You can't make your own anymore, as one of the staff has to put it together for you. The biscuits and gravy had so little sausage in it, you have to get separate links to make up for it, which defeats the purpose. Very bland and flour tasting. Good thing there are a lot of other options, from yogurt and granola to oatmeal and fresh fruit. We will still make this our spot to stop on our next road trip to Raleigh because overall it checks all the boxes!
Thank you for your comments. I also find the sausage gravy to have a minimal amount of sausage. We have discussed with our food vendor and are looking at other options.
the easy access to food, town
We are glad you enjoyed our hotel! Thank you for your business!
I feel that the rooms need a bit of updating. The bed was so uncomfortable and hard. There were a lot of stains on the carpet in the rooms. And when the AC kicked on there was a musty smell. Also, found a stain on the sheets that looked like dry blood.
We appreciate you letting us know of some items that need attention. We are unable to correct due to we do not know the room you occupied.
Front desk was abrupt and not welcoming at check in. Did not advise of breakfast or code ro get in side doors. Room was not clean, change on the floor from the last guest. Dirty chair backs in breakfast area, green cloth was black at the top back of the chair.
We apologize we were not presenting ourselves in the matter you expect.
Old, outdated and not well kept
We appreciate your comments and are in the process off seeing how we can improve.
Nice 👍 the Steff was there every day cleaning and very helpful and friendly
I am glad you had a great time during your stay.
The pool and the hotel was in good condition. The only negative I have is that we paid for a room with a hot tub in the room and though the hot tub was nice the jets did not work so it was really just a giant tub. Other than that it was all good just wish I hadn't paid the extra 30 bucks for a big tub.
I would like to help however I do not know when you stayed or which suite.
Was a quick overnight on our way home from SC. Staff decided to run my credit card for payment after I had booked & paid with Orbitz. Not a smile on the staff in the morning or evening at all, very little that makes me want to return. With so many other choices to stay at, I don't believe I will be booking here again.
It is difficult to see some people if they are smiling due to wearing of mask. We apologize for the billing issues.
We are glad you selected our hotel and that you enjoyed your stay. We looking forward to serving you again soon.
You are very welcome, Thank you for staying with us! Come back and stay with us again sometime!