Skip to main content
Beginning of main content

Recent guest reviews

This was the best property I have stayed in since beginning to travel again after Covid. It was clean, well staffed, and breakfast was great! Staff was extremely friendly and helpful. It was a little hard to find after dark, but well worth the hunt. It was far enough off the interstate that it was very quiet too.

Friendliness and cleanliness

5 Stars all around! Very friendly and helpful staff. The room was spacious, and amazingly clean (smelled like sanitizer :))

Staff was friendly,room was clean, the breakfast they provide was great.

Staff was awesome!

I liked the way the staff was so helpful. They went out of the way to make sure my stay was great

Very friendly staff. Sandy was excellent in her demeanor and made everyone feel very welcomed.

Great to have a laundry for doing clothes and the nice swimming pool. Excellent facility and staff.

Perfect. Great service clean rooms wonderful breakfast

Property was well maintained and the staff was very helpful and pleasant

We told a man at the front desk our toilet wasn’t working. It just kept running and wouldn’t flush. He said it would be fixed immediately. We came back to the room over 8 hours later and it still hadn’t been fixed. So, our entire stay there was 3 people sharing a toilet that wouldn’t flush.

Great Staff very helpful, Breakfast staff very helpful.

Great stay. Staff went extra mile and they had alcohol wipes for the remote and phones.

The sinks are art deco and protrude from the counter, not user friendly at all especially for shorter people. I am 5'5" and had to stand on tip toes to splash my face with water at the sink. I also found the mattresses to be too soft and did not provide enough support. Woke up tired and cranky. The breakfast items were very slowly replenished, had to wait 5 minutes for bacon when time was of the essence when traveling.

Convenient location - looks like the room and bathroom are both brand new. Nice and spacious too.

Hotel staff was very friendly, hotel and rooms were very clean. Beds were pretty uncomfortable and the location was not great. There were much better Holiday Inn locations in the Charleston area that I wish I would have found before booking this hotel.

My family stayed at this hotel to break up the 12 hour trip home. Chose this hotel for 2 reasons, it was new and had an indoor heated pool for my kids, which the other hotels in the area didn't have. Check in went great. Got settled in the room then went to the pool. Pump and filter were broke. Water was stagnant and murky. Cushions were missing from patio furniture. Not acceptable for a new hotel. Staff quickly became unwilling to help because "we booked through a travel site" Never had an issue before. Should have kept traveling

New Goff Mountain Road Nitro WV

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 1.6 mi (2.5 km) from Mardi Gras Casino, Holiday Inn Express Hotel & Suites Cross Lanes, an IHG Hotel is within a 15-minute drive of other popular attractions like Nitro City Park. This 89-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

Guests can expect 37-inch TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers. Weekly housekeeping is available.


Property features

At Holiday Inn Express Hotel & Suites Cross Lanes, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Mobility Tub)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Hotel & Suites Cross Lanes, an IHG Hotel

Everyone (8) Couples (5) Business (2) Family (10) Other (1)
5
Everyone

This was the best property I have stayed in since beginning to travel again after Covid. It was clean, well staffed, and breakfast was great! Staff was extremely friendly and helpful. It was a little hard to find after dark, but well worth the hunt. It was far enough off the interstate that it was very quiet too.

By , from Winston-Salem on Oct 25, 2021

5
Family

Friendliness and cleanliness

By on Jun 6, 2021

Review comment responded on Jul 7, 2021

Thank you so much for your feedback!

5
Partner Couples

5 Stars all around! Very friendly and helpful staff. The room was spacious, and amazingly clean (smelled like sanitizer :))

By on Jun 1, 2021

5
Partner Couples

Staff was friendly,room was clean, the breakfast they provide was great.

By on May 19, 2021

Review comment responded on May 23, 2021

Thank you for the Perfect 5/5! We appreciate your feedback!

5
Partner Couples

Staff was awesome!

By on May 1, 2021

5
Everyone

I liked the way the staff was so helpful. They went out of the way to make sure my stay was great

By on Apr 11, 2021

5
Everyone

By on Sep 28, 2020

5
Everyone

By on Feb 7, 2020

Review comment responded on Feb 10, 2020

Thank you so much for the perfect 5 out of 5 rating! We appreciate your feedback!

5
Family

Very friendly staff. Sandy was excellent in her demeanor and made everyone feel very welcomed.

By on Sep 30, 2019

4
Everyone

By on Sep 3, 2019

Review comment responded on Sep 5, 2019

Thank you for your feedback! We appreciate you!

Holiday Inn Express Hotel & Suites Cross Lanes, an IHG Hotel

410 New Goff Mountain Road, Nitro, WV 25313
url importing http://www.orbitz.com/Charleston-Hotels-Holiday-Inn-Express-Hotel-&-Suites-Cross-Lanes,-an-IHG-Hotel.h5435164-p2.Hotel-Reviews
There was an error importing /Charleston-Hotels-Holiday-Inn-Express-Hotel-&-Suites-Cross-Lanes,-an-IHG-Hotel.h5435164-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Charleston-Hotels-Holiday-Inn-Express-Hotel-&-Suites-Cross-Lanes,-an-IHG-Hotel.h5435164-p2.Hotel-Reviews

Frequently asked questions