Skip to main content
Beginning of main content

Recent guest reviews

It was nice, but not as updated and clean as most Holidays I’m used to staying in. The room has a smell which I’m sure was due to it being a pet friendly hotel.

The rooms was clean but the bed bugs. I got several biting and had to leave to the room and go drive home.

I thought I had booked downtown Charleston. We walked toward the bridge and there was not much to see. Had we turned around we would’ve walked to a historic mound! Next time we visit the area we will definitely visit the Asian markets that are close by.

This hotel is fantastic. Very clean, hospitable and very friendly. the front desk folks got to know my wife and I by our 5th day there and it really felt like home. Pool is indoors and very clean. A nice patio outside for sunbathing. A friendly parrot in the lobby. Nice restaurant in the hotel and lots of places to eat around the neighborhood.

Very nice and clean! No complaints! Beds are super comfortable and air conditioner works great!

Nice to have a restaurant. Parts of the lobby area were cold/drafty.

Carpet in hallways and rooms was very dark and dark brown pattern - depressing and always looked dirty. No prepared restaurant recommendations with directions for guests. No free breakfast. Building, grounds and general public areas were very nice. They would not give me a receipt at check-out and would not mail me a receipt - said Orbitz would send me a receipt.

Excellent buffet breakfast included in the room cost.

the hotel and staff were everything I needed including close to my customer

We got a suite due to meeting our son, wife and 2 grandsons. It was excellent! The swimming area is great! We had a 1 & 2 year old with us and the little water play area was perfect! We had the breakfast buffet the following morning and it was great as well! Our server was really sweet and took good care of us. If we ever travel this way again, we will definitely stay at this hotel. We went at the first of November and the leaves were changing in the mountains....it was truly a sight to see! Thanks Holiday Inn for making this trip such a great memory for our family...

Staff in restaurant not very nice. Food was not good. Overpriced room

I stayed one night with my 3 almost 3 year-old daughter and we had a blast. The salt water pool with water features and hot tub were our favorite part, of course. The room was comfortable and well-appointed and the staff was courteous and helpful. The breakfast buffet is an extra $9.99 or you might be able to get it included with your room rate. I loved the buffet - fresh fruit, eggs, biscuits, gravy, sausages, muffins and other breads.

Very difficult to locate with regard to the name listed (Charleston Conference Center). GPS and 411 information did not have it listed. Actual name was Ramada. The heating/AC was very noisy and the noise from nearby trains made sleeping difficult. The breakfast was complimentary and complete with eggs, potatoes, waffles, etc. The staff was very helpful.

My first stay to visit family. The Hotel was inexpensive, but the quality of service and amenities were way above the more fancy expensive hotels. Rooms were clean, staff was freindly, amenities plenty. The complimentrary breakfast was the icing on the cake. Some of the surrounding 5 star hotels did not give this. Free wifi was a bonus. I would stay there again with no hesitation, and recommend it to anyone I know that has intentions of visiting there.

Second Ave South Charleston WV

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel places you within a 5-minute drive of Charleston Coliseum & Convention Center and within a 10-minute drive of other popular attractions like Charleston Town Center. This 3.5-star hotel has 150 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel's 150 heated rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include free weekday newspapers, free local calls, and ironing boards. Housekeeping is available on request.


Property features

Guests of Holiday Inn Hotel & Suites Charleston West, an IHG Hotel have access to an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a business center, coffee/tea in a common area, and an arcade/game room.

Room options

Standard Room, 1 King Bed, Accessible (Mobility Tub)

1 King Bed | Sleeps 2

Suite, 1 King Bed, Accessible (Communication Accessible)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible (Mobility Roll-In Shower)

1 Queen Bed | Sleeps 2

Guest reviews for Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

Everyone (10) Couples (5) Business (8) Family (4) Other (1)
4
Family with small children

It was nice, but not as updated and clean as most Holidays I’m used to staying in. The room has a smell which I’m sure was due to it being a pet friendly hotel.

By on Apr 18, 2022

Review comment responded on Apr 25, 2022

Thank you so much for staying with us. I hope that you will come back after our renovation.

5
Everyone

By on Jan 11, 2022

Review comment responded on Apr 22, 2022

Patricia, thank you so much for giving us 5 out of 5. We appreciated your business so much. Please come back soon.

1
Family with small children

The rooms was clean but the bed bugs. I got several biting and had to leave to the room and go drive home.

By on Dec 13, 2021

Review comment responded on Dec 14, 2021

Jamie, thank you so much for staying with us. I am very sorry you had a bad experience. Unfortunately, the guest that stayed in that room before you must have brought them in. The room is off market and we are correcting the situation immediately. Thank you again.

5
Everyone

By on Sep 8, 2021

Review comment responded on Apr 22, 2022

Timothy, Thank you very much for staying with us. AND thank you for giving us a 5 out of 5. Please come back soon.

4
Family

I thought I had booked downtown Charleston. We walked toward the bridge and there was not much to see. Had we turned around we would’ve walked to a historic mound! Next time we visit the area we will definitely visit the Asian markets that are close by.

By on Aug 6, 2021

Review comment responded on Aug 9, 2021

Thank you for staying with us. There are many things to do here in the Charleston area. Have the shuttle take you to the State Museum next time you are here. You will love it.

5
Partner Couples

This hotel is fantastic. Very clean, hospitable and very friendly. the front desk folks got to know my wife and I by our 5th day there and it really felt like home. Pool is indoors and very clean. A nice patio outside for sunbathing. A friendly parrot in the lobby. Nice restaurant in the hotel and lots of places to eat around the neighborhood.

By on Jun 13, 2021

Review comment responded on Jun 15, 2021

WOW, I am so glad you enjoyed your stay with us and hope that you will come back soon.

5
Everyone

By on Apr 6, 2021

Review comment responded on Apr 21, 2021

Thank you for giving us a 5 out of 5. We are so happy you chose to stay with us and please come back soon.

5
Partner Couples

Very nice and clean! No complaints! Beds are super comfortable and air conditioner works great!

By , from WV on Jun 28, 2020

Review comment responded on Jun 29, 2020

Mary, Thank you so much for giving us a 5 out of 5. Please come back to see us again soon. Hope C., GM

4
Business Business

Nice to have a restaurant. Parts of the lobby area were cold/drafty.

By on Dec 13, 2019

Review comment responded on Dec 14, 2019

I know when that door opens it is very cold in the Lobby when it is cold outside. I am really glad you enjoyed your stay with us. Please come back.

5
Everyone

By on Dec 2, 2019

Review comment responded on Dec 12, 2019

Thank you so much for your review of 5 out of 5. I am happy to hear you enjoyed your stay with us and hope that you will return soon.

Holiday Inn Hotel & Suites Charleston West, an IHG Hotel

400 Second Ave, South Charleston, WV 25303
url importing http://www.orbitz.com/Charleston-Hotels-Holiday-Inn-Hotel-&-Suites-Charleston-West,-an-IHG-Hotel.h19760-p2.Hotel-Reviews
There was an error importing /Charleston-Hotels-Holiday-Inn-Hotel-&-Suites-Charleston-West,-an-IHG-Hotel.h19760-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Charleston-Hotels-Holiday-Inn-Hotel-&-Suites-Charleston-West,-an-IHG-Hotel.h19760-p2.Hotel-Reviews

Frequently asked questions