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Holiday Inn Hotel & Suites Charleston West

3.5 out of 5.0

Recent guest reviews

We got a suite due to meeting our son, wife and 2 grandsons. It was excellent! The swimming area is great! We had a 1 & 2 year old with us and the little water play area was perfect! We had the breakfast buffet the following morning and it was great as well! Our server was really sweet and took good care of us. If we ever travel this way again, we will definitely stay at this hotel. We went at the first of November and the leaves were changing in the mountains....it was truly a sight to see! Thanks Holiday Inn for making this trip such a great memory for our family...

Staff in restaurant not very nice. Food was not good. Overpriced room

I stayed one night with my 3 almost 3 year-old daughter and we had a blast. The salt water pool with water features and hot tub were our favorite part, of course. The room was comfortable and well-appointed and the staff was courteous and helpful. The breakfast buffet is an extra $9.99 or you might be able to get it included with your room rate. I loved the buffet - fresh fruit, eggs, biscuits, gravy, sausages, muffins and other breads.

Very difficult to locate with regard to the name listed (Charleston Conference Center). GPS and 411 information did not have it listed. Actual name was Ramada. The heating/AC was very noisy and the noise from nearby trains made sleeping difficult. The breakfast was complimentary and complete with eggs, potatoes, waffles, etc. The staff was very helpful.

My first stay to visit family. The Hotel was inexpensive, but the quality of service and amenities were way above the more fancy expensive hotels. Rooms were clean, staff was freindly, amenities plenty. The complimentrary breakfast was the icing on the cake. Some of the surrounding 5 star hotels did not give this. Free wifi was a bonus. I would stay there again with no hesitation, and recommend it to anyone I know that has intentions of visiting there.

I would recommend this hotel! Although the hotel was under renovation, it did not affect the quality of my stay. The room was nice and the staff were incredibly friendly. My only complaint was that the carpet could have been swept a little better and I had to wipe off something sticky from the desk. Overall it was clean and comfortable.

the hotel was not clean -nor was the room-we canceled our return trip to this hotel and will not ever stay there again

Travel for work

Attended meetings, and used their workout room, pool and hot tub. Breakfast each day was GREAT! Was surprised that I went 2 days without having room/towels tidied up.

it was a weekend get away that was great, we went to the comedy club one night i recommend if you are looking for something to do, try the comedy club out.. room was clean staff was great, bed comfortable, the only thing that was not up to par was the way the room was heated was not a central unit... it was the old style of controlling the temperature... a unit that was a little noise..

the hotel was quiet and clean, with modern style, the free breakfast was great and the staff were friendly

Decent hotel. First time I have ever encountered a hotel that placed a filter on internet sites you could visit. The desk had no way around it. Fine for some, but not for me. Had I known before I booked, I would have picked another hotel.

We were visiting Charleston to watch our son play minor league baseball and we stayed at the Ramada because the team stayed at the Ramada. The breakfast bar was good - could have used more fresh fruit variety and the waffle makers both Sunday and Monday of the holiday weekend.

Nice place

It was right off a main hwy and easy to spot and get too. Nice staff. No complaints!

Ramada Plaza Charleston in WV was a nice place to stay overall. The breakfast was satisfactory. Eventhough the hotel was under renovation, I found the hotel lobby (with exception to the carpeted areas -especially the hallways) to be clean and the guest room was very clean with nice amenities. The only problem I had was the room did smell like smoke eventhough we requested a non-smoking room. The location was great and the staff was very friendly and provided great service.

400 Second Ave South Charleston WV

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Holiday Inn Hotel & Suites Charleston West places you within a 10-minute drive of Charleston Civic Center and Avampato Discovery Museum. This 3.5-star hotel has 150 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. Clay Center for the Arts and Sciences and Charleston Town Center are also a short drive from this South Charleston hotel.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

The 150 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free weekday newspapers, free local calls, and video-game consoles are also standard.


Property features

At Holiday Inn Hotel & Suites Charleston West, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Suite, Non Smoking

Full 2 | Queen 2 | Sleeps 5

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Standard Room

Full 1 | Queen 1 | Sleeps 2

Guest reviews for Holiday Inn Hotel & Suites Charleston West

Everyone (2) Couples (3) Business (8) Family (2) Other (1)
5

top notch!!

Everyone

We got a suite due to meeting our son, wife and 2 grandsons. It was excellent! The swimming area is great! We had a 1 & 2 year old with us and the little water play area was perfect! We had the breakfast buffet the following morning and it was great as well! Our server was really sweet and took good care of us. If we ever travel this way again, we will definitely stay at this hotel. We went at the first of November and the leaves were changing in the mountains....it was truly a sight to see! Thanks Holiday Inn for making this trip such a great memory for our family...

By , from B on Nov 12, 2016

Review comment responded on Nov 15, 2016

Dear Jami B, How sweet of you to share your positive comments on line. We appreciate the “Top Notch” distinction and are very glad the people and the amenities all met you and your family’s needs. We do hope you can come back again for another visit soon. Thanks again, S Arnold, GM

3
Everyone

Staff in restaurant not very nice. Food was not good. Overpriced room

By on Mar 23, 2016

Review comment responded on Apr 7, 2016

Dear Anonymous, I apologize for the issues you had with our Restaurant. I hope that you informed our Desk of the issues so they could be corrected, and we would love to show you that this is not a typical occurrence at our hotel.

5

amazing pool & helpful staff

Families

I stayed one night with my 3 almost 3 year-old daughter and we had a blast. The salt water pool with water features and hot tub were our favorite part, of course. The room was comfortable and well-appointed and the staff was courteous and helpful. The breakfast buffet is an extra $9.99 or you might be able to get it included with your room rate. I loved the buffet - fresh fruit, eggs, biscuits, gravy, sausages, muffins and other breads.

By on Dec 6, 2015

3

clean, convenient overnight stay

Couples

Very difficult to locate with regard to the name listed (Charleston Conference Center). GPS and 411 information did not have it listed. Actual name was Ramada. The heating/AC was very noisy and the noise from nearby trains made sleeping difficult. The breakfast was complimentary and complete with eggs, potatoes, waffles, etc. The staff was very helpful.

By on Nov 21, 2011

5

you don't always get what you pay for

Couples

My first stay to visit family. The Hotel was inexpensive, but the quality of service and amenities were way above the more fancy expensive hotels. Rooms were clean, staff was freindly, amenities plenty. The complimentrary breakfast was the icing on the cake. Some of the surrounding 5 star hotels did not give this. Free wifi was a bonus. I would stay there again with no hesitation, and recommend it to anyone I know that has intentions of visiting there.

By on Aug 20, 2011

4

great overnight stay

BusinessTravelers

I would recommend this hotel! Although the hotel was under renovation, it did not affect the quality of my stay. The room was nice and the staff were incredibly friendly. My only complaint was that the carpet could have been swept a little better and I had to wipe off something sticky from the desk. Overall it was clean and comfortable.

By on Aug 19, 2011

1

charleston, wv ramada

BusinessTravelers

the hotel was not clean -nor was the room-we canceled our return trip to this hotel and will not ever stay there again

By on Aug 17, 2011

4

great hotel

BusinessTravelers

Travel for work

By on Jul 16, 2011

4

great facilities and food service

BusinessTravelers

Attended meetings, and used their workout room, pool and hot tub. Breakfast each day was GREAT! Was surprised that I went 2 days without having room/towels tidied up.

By on May 17, 2011

3

clean and friendly,,,

Couples

it was a weekend get away that was great, we went to the comedy club one night i recommend if you are looking for something to do, try the comedy club out.. room was clean staff was great, bed comfortable, the only thing that was not up to par was the way the room was heated was not a central unit... it was the old style of controlling the temperature... a unit that was a little noise..

By on Jan 24, 2011