See all properties

Holiday Inn Hotel & Suites Charleston West by IHG

3.5 star property
Suburban hotel with airport shuttle service and area shuttle service

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG

Indoor pool, open 6:00 AM to 11:00 PM, sun loungers
Property amenity
Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Courtyard
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free airport shuttle
  • Breakfast available
  • Laundry
  • Pool
  • 24/7 front desk

Explore the area

View in a map
400 Second Ave, South Charleston, WV, 25303
  • Place, Charleston Coliseum & Convention Center
    ‪4 min drive‬
  • Place, Patrick Street Plaza Shopping Center
    ‪4 min drive‬
  • Place, Charleston Town Center
    ‪5 min drive‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed with Sofa bed

  • 389 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)
  • 389 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 389 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Meeting facility

Embassy Suites Charleston

Downtown Charleston
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
8.4 out of 10, Very Good, 1,255 reviews
$103 nightly
The price is $117
Nov 30 - Dec 1
Total with taxes and fees
Embassy Suites Charleston

About the neighborhood

South Charleston

Holiday Inn Hotel & Suites Charleston West by IHG places you within a 5-minute drive of Charleston Coliseum & Convention Center and within a 10-minute drive of other popular attractions like Charleston Town Center. This 3.5-star hotel has 150 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.

What's nearby

  • Charleston Coliseum & Convention Center - 4 min drive - 3.1 miles
  • Patrick Street Plaza Shopping Center - 4 min drive - 2.0 miles
  • Charleston Town Center - 5 min drive - 3.7 miles
  • University of Charleston - 8 min drive - 5.6 miles
  • Mardi Gras Casino - 9 min drive - 9.9 miles

Getting around

  • Charleston Station - 7 min drive
  • Charleston, WV (CRW-Yeager) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min drive
  • ‪Los Amigos - ‬5 min drive
  • ‪Cold Spot - ‬7 min drive
  • ‪Burger King - ‬3 min drive
  • ‪Cafe Appalachia - ‬4 min walk

About this property

Holiday Inn Hotel & Suites Charleston West by IHG

Suburban hotel with airport shuttle service and area shuttle service
Guests of Holiday Inn Hotel & Suites Charleston West by IHG have access to an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and a business center.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Similar properties

Meeting facility
Embassy Suites Charleston
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
8.4 out of 10, Very Good, 1,255 reviews
$103 nightly
The price is $117
Nov 30 - Dec 1
Total with taxes and fees
Embassy Suites Charleston

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mosa's Bar and Grille

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 40 per pet, per night
  • 2 total (100 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 13.99 per person
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Charleston West
Holiday Inn Hotel Charleston West

Frequently asked questions

Is a free cancellation option available at Holiday Inn Hotel & Suites Charleston West by IHG?

Holiday Inn Hotel & Suites Charleston West by IHG provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Hotel & Suites Charleston West by IHG?

As of Nov 19, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Charleston West by IHG on Nov 30, 2025 start from $104.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Holiday Inn Hotel & Suites Charleston West by IHG?

This hotel is located in South Charleston, close to Patrick Street Plaza Shopping Center, North Charleston Recreation Center, and Memorial Ice Arena. You'll also find Haddad Riverfront Park and Charleston Town Center within a short drive.

Is there parking available at Holiday Inn Hotel & Suites Charleston West by IHG?

Yes, self parking is offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Holiday Inn Hotel & Suites Charleston West by IHG include a casino on the premises?

No, Holiday Inn Hotel & Suites Charleston West by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Hotel & Suites Charleston West by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 11:00 PM.

What amenities will couples enjoy at Holiday Inn Hotel & Suites Charleston West by IHG?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Holiday Inn Hotel & Suites Charleston West by IHG?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Hotel & Suites Charleston West by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Hotel & Suites Charleston West by IHG serves buffet breakfast for a surcharge each morning at Mosa's Bar and Grille.

Will Holiday Inn Hotel & Suites Charleston West by IHG allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Holiday Inn Hotel & Suites Charleston West by IHG for a fee of USD 40 per pet, per night. The property also provides food and water bowls.

Does Holiday Inn Hotel & Suites Charleston West by IHG have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Holiday Inn Hotel & Suites Charleston West by IHG?

The closest major airport to Holiday Inn Hotel & Suites Charleston West by IHG is Charleston, WV (CRW-Yeager), which is 8.4 mi away (14 minutes by car).

Can I book a room with a balcony at Holiday Inn Hotel & Suites Charleston West by IHG?

No, you won't find guestrooms with balconies at Holiday Inn Hotel & Suites Charleston West by IHG.

Does Holiday Inn Hotel & Suites Charleston West by IHG host weddings?

There are wedding services available at Holiday Inn Hotel & Suites Charleston West by IHG if that's in your vacation plans.

Reviews

Holiday Inn Hotel & Suites Charleston West by IHG Reviews

8.6

Excellent

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 548 out of 1000 reviews
Rating 8 - Good. 265 out of 1000 reviews
Rating 6 - Okay. 95 out of 1000 reviews
Rating 4 - Poor. 63 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

Reviews

10/10 Excellent

Allison Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're traveling with kids, especially young ones, they will love the pool. There's an area for babies and toddlers to splash, a larger area in the center, and a hot tub. Everyone professional and kind, and the free breakfast offers lots of options. Kids under 11 eat for free.
Stayed 1 night in Aug 2025

10/10 Excellent

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Terence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Great
Stayed 3 nights in Aug 2025

6/10 Okay

Steven

Liked: Cleanliness, room comfort

Hotel under renovations (Aug 2025)

The lobby area appears to be recently updated, but our room very much was not. Still, the room was clean and comfortable. We were traveling with a pet and the hotel was welcoming (with a waiver and $40 pet fee).
Stayed 1 night in Aug 2025

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice , comfortable. Only thing was the train noisy.
Stayed 1 night in Aug 2025

10/10 Excellent

Olivia

Stayed 1 night in Aug 2025

4/10 Poor

Lori

Liked: Staff & service
Disliked: Cleanliness
The carpets were very dirty was very cold and I was unable to adjust the temperature. I got in very late and just wanted to go to bed. I woke at 4 AM and decided to just leave.
Stayed 1 night in Aug 2025

8/10 Good

Harbinder

Traveled with family
Liked: Cleanliness
clean, breakfast is ok for the price you pay
Stayed 3 nights in Jul 2025

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Breakfast was good as well. Overall it was great.
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 2nd time staying in this hotel. I can not say enough good/nice things about this place! My check in was quick and the woman working was kind and nice to chat with. The pool was wonderful! Clean, the water was nice. They also have a hottub which felt great after a long day of driving! Lastly, this morning I needed some extra caffeine and used everything i had in tge room. It was past breakfast hours and the young lady who was working was cleaning up. I asked if there was anywhere around to get coffee. She went and made me coffee. Ashley, went above and beyond to get me some coffee! All of the staff i have come in contact with have been very nice and polite. Keep up the great work Holiday Inn!
Stayed 1 night in Jul 2025

10/10 Excellent

Valerie

Stayed 1 night in Jul 2025

6/10 Okay

Edward

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Stayed 1 night in Jul 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

JULIE, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Christiane, Weston

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice. Had to get another room because of a faulty A/C, but the rest of the stay was nice. Good breakfast and nice pool area. Very nice dog area in the court yard, safe and well lit and maintained.
Stayed 1 night in Jul 2025

6/10 Okay

Derin

Stayed 1 night in Apr 2025

10/10 Excellent

Cristiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so kind and welcoming. Rooms clean and very comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Sheree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk and staff were very friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Shaina

Traveled with family
Liked: Cleanliness, amenities
Nice clean and nice pool
Stayed 2 nights in Jul 2025

6/10 Okay

Kristen

Traveled with family
Liked: Cleanliness, staff & service

Pet-friendly, basic accommodations

This hotel was great for our needs - just passing through. We appreciated they allowed dogs and had a designated area for them. The room was pretty dark, but everything was clean. While the hotel is older and showed some wear, overall it was good.
Stayed 1 night in Jun 2025

6/10 Okay

Cheyenna

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Average at best

The staff were extremely pleasant and friendly with all guests. We were staying for my daughter's softball tournament and this is where her team was staying. We definitely suggest using Hotels.com for booking purposes. If you stay on the weekends, breakfast doesn't start until about 710a, which as an issue for us because we had to be a the fields by 730a. The room was average, but we found trash between the wall and the bed my daughter slept on, so that was gross. Overall it wasn't a bad trip, the pool area was great for the girls. Average at best is how I would describe it, nothing above the normal other than the staff being kind. Even then they pushed not using 3rd parties like Hotels.com because they "can't help fix any issues with the stay or room." That to me was absurd as they were encouraging people to pay more for mediocre stays.
Stayed 2 nights in Jun 2025

8/10 Good

Timothy

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
Overall, a decent hotel option. I would stay again but it is not anything special.
Stayed 1 night in Jul 2025

10/10 Excellent

Holly, Spencerport

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wish I had more than two thumbs!!

Great accommodations awesome staff Marina at the bar was the sweetest she could be and Melissa at the front desk was very helpful. Breakfast was great. Great group of people you have there.
Stayed 1 night in Jul 2025

Hotels

Flights

Cars

Activities