The check-in person was very nice and helpful. the bathroom floor could have been cleaned better. A contential breakfast would hve been nice, like advertised not a grab & go.
Bed was a little to firm for my taste, and the bathroom door needed some WD40.
Place has bed bugs, the girls that initially helped with the issue was nice. No manager was ever available to talk with about the issue and the other front desk people had no clue. Needed to print some paperwork and wasn't able to because management wasn't there. Overall service sucked.
Oscar was wonderful insightful and nice. clean hotel, would recommend
Very clean and Very spacious and the kitchen was a plus! It was like staying in an apartment. We were in town for my sons wedding so getting ready with a lot of room was very helpful I loved staying here and I will be back I give it 5 stars !!
The hotel was nice and clean. The only problem was the tub disnt drain right. A 20 minute shower produced about a foot of water to stand in.
Honestly, my waking nightmare would be to have an Extended Stay at this Extended Stay hotel! It was pretty dreary. While my expectations were pretty low going in, I was still disappointed. The towels seemed recycled from the local prison and could double for toilet paper. The fridge in our room leaked and I was afraid to open it. The room has little ants marching on the bathroom counter (and subsequently in my dreams). As for "amenities" the smallest bar of soap and shampoo I have ever seen. And who, in 2016, has hair dryers at the front counter instead of the room? Now, they were nice enough to bring me the dryer to the room when I discovered, post shower, that they were kept under lock and key. Oh, and don't try to hang up your stuff; the hangers must be a coveted item because they are stored at reception too! The funniest thing, I must say, was that the wonderfully sardonic woman behind the counter was a dead ringer for Kathy Bates from American Horror Story Hotel. Well, perhaps not funny as much as .... scary!
Loved the kitchen to cook for friends, close to everything you would want to do.
hotel was easy to locate with a visible sign from interstate. plenty of easy parking was close and available. easy access stops at 11pm so may not be friendly to night owls or late partiers. in room coffee was limited. satisfied overall and would stay there again.
Overall I gave it 4 stars as it does NOT have a swimming pool. I figured as much as I paid for the room, a pool would have been available. Amenities and location: The amenities worked very well in my room and they were clean. The location was wonderful – very close to everything; food places and the mall for tons of shopping. Cleanliness: As far as cleanliness, the room was very clean when I arrived. I stayed a week there but no one came to change out the towels or see if we needed any other items. I had to physically take all of the dirty towels down to the front desk or find a housekeeper and ask for clean towels and other bathroom necessities. No one came in the clean it during my stay. Note: there was no ‘do not disturb’ sign on the door. Staff: The staff was friendly and very helpful. For some reason I ended up in a smoking room when I requested a nonsmoking room. They were very helpful with trying to switch the rooms over but the smoking rooms weren’t that bad – so I stayed in that room. Value: I think I might have paid a little too much for the room since there was no swimming pool. Overall it was affordable for the length of stay. I’d stay again there next time I go out of town. It’s a nice place to stay.
OK room if your not to picky. Non smoking room smelled like smoke, bed very firm but clean a bit expensive for what you get. One and a half star at best.
My room smelled like smoke and the front staff was very nice, but hey were often sitting in be side and didn't notice when I can to the frot desk. One time I even saw tem sitting off to the side texting. There are no "extras" at this hotel and your room doesn't even get cleaned unless you stay there over 7 days or pay extra. If you're just looking for a place to sleep with no extras, this place is fine.
The motel was sufficient for our needs. The refrigerator is a good appliance to have handy.
Recent three night stay over graduation weekend. Room was very clean, staff friendly. Shower was fantastic, hot and strong water flow (one of my pet peeves at hotels are shower heads that just dribble out water). Nice to have a kitchenette, used the fridge and toaster every day. Plenty of towels provided although they were rather small. Bring your own shampoo, etc and hair dryer. Only amenities in room are soap and iron and ironing board. Lack of full length mirror was inconvenient. TV was pretty small. Mattress was comfortable and room was quiet, no car noise filtered in from parking lot. I was overall very happy with my stay.
wonderful stay ..clean and comfortable..great location.staff was very helpful and made my stay pleasant...safe place and the price was very reasonable..best price in the area..no more then 4 blocks from hwy74...not many amenities and thats what keeps the price low..but then again you will get a fridge ..coffee in the room ..it will be the little things not provided like..shampoo,and hand cream..also bring your own bar soap..they do provide it but they are rather small..If you are on a budget its the place to stay.
not clean at all and had really bad smell kitchen was too small
Bare bones hotel. Low class bedding. No housekeeping. No ammenities. Lodging was tight the weekend we stayed here--a big marathon race and a film festival in the area so we were happy to have lodging of any sort. Hotel is well-located near downtown Champaign and the mall area.
We were there for a weekend and stayed there because it was affordable and had a kitchen. The kitchen was equipped very sparsely with only a couple of dishes, and utensils. Bring your own dish soap and if you have more than two people, bring your own dishes. Also, the room had a bad odor and the overall cleanliness of the room left something to be desired. They do not provide maid service which I was aware of, but I still expected the usual amenities, like shampoo, conditioner, - those were not provided. I would not stay here again.
Located within a leisurely stroll of Marketplace, Extended Stay America Champaign - Urbana is within a few miles (5 km) of Parkland College. This 89-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 89 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Renovated in 2017, Extended Stay America Champaign - Urbana offers free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
The check-in person was very nice and helpful. the bathroom floor could have been cleaned better. A contential breakfast would hve been nice, like advertised not a grab & go.
Bed was a little to firm for my taste, and the bathroom door needed some WD40.
Thank you for taking the time to review your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for not meeting some of your expectations. We appreciate your feedback regarding the bathroom door as we are continuously looking for ways to improve. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Place has bed bugs, the girls that initially helped with the issue was nice. No manager was ever available to talk with about the issue and the other front desk people had no clue. Needed to print some paperwork and wasn't able to because management wasn't there. Overall service sucked.
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Oscar was wonderful insightful and nice. clean hotel, would recommend
We are delighted you chose to stay at Extended Stay America - Champaign – Urbana. It’s our pleasure knowing you loved the cleanliness of our property and the excellent service we provided. Thank you for recommending us, and we hope to see you again soon. Sincerely, General Manager
Very clean and Very spacious and the kitchen was a plus! It was like staying in an apartment. We were in town for my sons wedding so getting ready with a lot of room was very helpful I loved staying here and I will be back I give it 5 stars !!
The hotel was nice and clean. The only problem was the tub disnt drain right. A 20 minute shower produced about a foot of water to stand in.
Honestly, my waking nightmare would be to have an Extended Stay at this Extended Stay hotel! It was pretty dreary. While my expectations were pretty low going in, I was still disappointed. The towels seemed recycled from the local prison and could double for toilet paper. The fridge in our room leaked and I was afraid to open it. The room has little ants marching on the bathroom counter (and subsequently in my dreams). As for "amenities" the smallest bar of soap and shampoo I have ever seen. And who, in 2016, has hair dryers at the front counter instead of the room? Now, they were nice enough to bring me the dryer to the room when I discovered, post shower, that they were kept under lock and key. Oh, and don't try to hang up your stuff; the hangers must be a coveted item because they are stored at reception too! The funniest thing, I must say, was that the wonderfully sardonic woman behind the counter was a dead ringer for Kathy Bates from American Horror Story Hotel. Well, perhaps not funny as much as .... scary!
Loved the kitchen to cook for friends, close to everything you would want to do.
Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our front desk associates, but we're sorry for your disappointment with the cleanliness of your bathroom and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management