Room was very clean, the breakfast (included) was excellent every day. Our room curtains were not padded and the early sunshine made the room way too bright. The lavatory had a humidity smell Overall, we had a great stay at El Guarco!!
We loved our 2 nights at Hotel Quelitales. The area was stunning, even when it was a little foggy on the first day. The nearby lush green mountains surround the hotel, and there are beautiful ponds and a waterfall on site. The rooms are somewhat basic but clean and really soft, comfortable beds. ...
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Staff at recepción desk were always with the best disposition to solve my special requests
I go to this hotel often when I visit my girlfriend is Costa Rica. It is a nice place but the food and beverage prices are very high. Right down the block there are very nice restaurants and the C-Lounge which has great staff and service.
Everyone was super-friendly, but until we were in our bathing suits did anyone tell us the main pool was drained for repairs. The rehearsed lines stated they had 3 pools, yet all we encountered were 1 filled with leaves, one in the shade and cold, and a jacuzzi too close to the eating/bar area to enjoy but with trash floating in it anyway. Fitness area was barely enough, even for a hotel, and our room smelled like mildew and took a while to cool after turning the AC on high to try to override the odor. Otherwise, the room was good, especially for the price we paid, and the breakfast was great including our wonderful server. One situation I encountered was accidentally leaving some clothing in a drawer. I realized it a day or two later so called and they very willingly offered to look for it and call back. Not hearing from them I followed up the next day (they mentioned they were just about the contact me), but they did have my items and agreed to hold them until I returned through the area toward the airport in 5 or so days. Upon receipt my favorite of the 5 things was not in the bag, but otherwise I appreciated getting back what I did. Being close to the airport this was a fine location for us to spend one day before our planned tour began, especially for the price, but in hindsight it might have been worth a little extra to be further with nicer amenities or even closer to the city center to easily enjoy checking it out with our limited time.
Lovely grounds but difficult to get to. Air conditioner left room for improvement and shower had little pressure . Not a five star so got what we paid for. Staff were pleasant and helpful especially checkin at night and the lady serving in restaurant.