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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
Pet-friendly hotel with free parking connected to a shopping center in Alajuela

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

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Room, 2 Double Beds, Mountain View | Mountain view
Bar (on property)
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Plaza Real Alajuela
    ‪14 min walk‬
  • Place, Juan Santamaría Park
    ‪16 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(27 reviews)
  • 356 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.4 out of 10
Good
(6 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

  • 678 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(27 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.8 out of 10
Exceptional
(6 reviews)
  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(17 reviews)
  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 544 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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9.4 out of 10, Exceptional, 1,358 reviews
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About the neighborhood

Alajuela

Hilton Garden Inn San Jose Airport City Mall places you next to City Mall and within a mile (2 km) of Juan Santamaría Park. This 149-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour gym. Located centrally in Alajuela, it's connected to a shopping center and also close to Alajuela Cathedral and Central Market Alajuela.

What's nearby

  • City Mall - 1 min walk - 0.1 miles
  • Plaza Real Alajuela - 14 min walk - 0.8 miles
  • Juan Santamaría Park - 16 min walk - 0.9 miles
  • Alajuela Cathedral - 2 min drive - 1.1 miles
  • Estadio Alejandro Morera Soto - 3 min drive - 1.3 miles

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Subway City Mall - ‬2 min walk
  • ‪Spoon - ‬2 min walk
  • ‪Chili’s Grill & Bar - ‬1 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Rosti - ‬8 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Pet-friendly hotel with free parking connected to a shopping center in Alajuela
Built in 2023, the brand new Hilton Garden Inn San Jose Airport City Mall offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include meeting rooms, a conference center, and a gift shop.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include coffee makers, laptop-compatible safes, and phones. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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Hampton by Hilton San Jose Airport
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  • Free airport shuttle
  • Pet friendly
9.2 out of 10, Wonderful, 2,372 reviews
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Dec 8 - Dec 9
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation, per stay
  • 2 total (77 lbs is the maximum weight per pet)
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking, along with a car charging station.
Property Registration Number 99286738

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Apple Pay and PayPal.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

Is free cancellation available at Hilton Garden Inn San Jose Airport City Mall?

Hilton Garden Inn San Jose Airport City Mall offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Garden Inn San Jose Airport City Mall?

As of Nov 25, 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn San Jose Airport City Mall on Dec 18, 2025 start from $143.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hilton Garden Inn San Jose Airport City Mall?

This hotel is located in Alajuela, just steps from City Mall. You'll also find Juan Santamaría Park and Ojo de Agua Spa Park within a short drive.

Is there parking available at Hilton Garden Inn San Jose Airport City Mall?

Yes, self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Does Hilton Garden Inn San Jose Airport City Mall have a casino at the property?

No, Hilton Garden Inn San Jose Airport City Mall doesn't have a casino.

Will I find an indoor pool at Hilton Garden Inn San Jose Airport City Mall?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Hilton Garden Inn San Jose Airport City Mall?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Hilton Garden Inn San Jose Airport City Mall have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hilton Garden Inn San Jose Airport City Mall have a restaurant with a breakfast menu?

Yes, Hilton Garden Inn San Jose Airport City Mall serves buffet breakfast each morning for a surcharge from its restaurant.

Will Hilton Garden Inn San Jose Airport City Mall allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hilton Garden Inn San Jose Airport City Mall for a fee of USD 50 per accommodation, per stay. The property also provides an off-leash area and food and water bowls.

Are there connecting rooms at Hilton Garden Inn San Jose Airport City Mall?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hilton Garden Inn San Jose Airport City Mall?

The closest major airport to Hilton Garden Inn San Jose Airport City Mall is Juan Santamaria Intl. Airport (SJO), which is within a mile. Another top airport is San José (SYQ-Tobías Bolaños Intl.), which is located 12.6 mi away (35-minute drive).

Can I book a room with a balcony at Hilton Garden Inn San Jose Airport City Mall?

No, you won't find guestrooms with balconies at Hilton Garden Inn San Jose Airport City Mall.

Does Hilton Garden Inn San Jose Airport City Mall have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Hilton Garden Inn San Jose Airport City Mall.

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 983 out of 1416 reviews
Rating 8 - Good. 220 out of 1416 reviews
Rating 6 - Okay. 109 out of 1416 reviews
Rating 4 - Poor. 55 out of 1416 reviews
Rating 2 - Terrible. 49 out of 1416 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Quite noisy at night.
Stayed 1 night in Nov 2025

10/10 Excellent

catherine

Stayed 1 night in Sep 2025

10/10 Excellent

Nerisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfer for efficient airport transition. We had a 6am flight and needed to overnight and have the assurance of safe commute to the airport. We were also able to experience Costa Rica shopping scene which added the final touches to our trip. Lovely hotel and warm service.
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here just one night on our way out of San Jose airport. Everything about it was convenient and provided exactly what we needed. Strongly recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Close to San Jose airport to stay before traveling on!
Stayed 1 night in Aug 2025

10/10 Excellent

Cecille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Christley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Sharnay

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time! Staff super helpful. About 5mins from the airport and the mall is right next door !
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good airport hotel with nice pool and free airport transfer.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Amber

Stayed 1 night in Aug 2025

10/10 Excellent

Miguel

Liked: Staff & service, property conditions & facilities
Excelente!
Stayed 5 nights in Aug 2025

8/10 Good

JamesC, Seattle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast buffet was unreasonably priced. $22? I mean, really, I can spend $22 on a restaurant. I looked and there was nothing special about it so I said no. Most hotels include the breakfast, not this one. If they had charged $15 I might have considered it.
Stayed 1 night in Aug 2025

2/10 Terrible

Lauren

Stayed 1 night in Aug 2025

10/10 Excellent

Dayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, beautiful rooms and facilities, close to lots of shopping and restaurants, nice amenities, and of course the airport is just a few minutes away.
Stayed 1 night in Aug 2025

10/10 Excellent

Philippe

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Philippe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nice staff, easy to access from the airport.
Stayed 1 night in Aug 2025

6/10 Okay

Adam, Las Vegas

Liked: Cleanliness, staff & service
Beds are hard as a rock and water pressure in shower in virtually nonexistent. Missing to key elements of actual comfort. Very clean, very nice staff though.
Stayed 1 night in Aug 2025

10/10 Excellent

Krisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

6/10 Okay

Wayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When i booked my rooms it said breakfast included but when i checked in it was not included so the person being the counter said we could buy it for $22 a person and i was not happy with that so the 4 of use whent without breakfast this morning because we had to get another flight so that sucked 😔😔😔😔😔
Stayed 1 night in Aug 2025

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent location close to the airport
Stayed 1 night in Aug 2025

10/10 Excellent

PATRICK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is connected to The Mall so very convenient for shopping and restaurants
Stayed 1 night in Aug 2025