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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Outdoor pool, pool umbrellas, sun loungers
Property video
Mountain view
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Juan Santamaría Park
    ‪17 min walk‬
  • Place, Juan Santamaria Historical Museum
    ‪4 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪16 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(35 reviews)
  • City view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.2 out of 10
Good
(9 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 1 Bedroom

Classic Room, 1 Bedroom | Mountain view

Classic Room, 1 Bedroom

7.0 out of 10
Good
(8 reviews)
  • City view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(38 reviews)
  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.2 out of 10
Wonderful
(15 reviews)
  • Mountain view
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Roll-In Shower)

9.0 out of 10
Wonderful
(26 reviews)
  • City view
  • 544 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Roll-In Shower)

Mountain view

Room, 1 King Bed (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 544 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

2 Double Beds

  • Sleeps 4
  • Free WiFi

Queen Room with Mountain View

  • Sleeps 2
  • Free WiFi

2 Double Beds Mountain View

  • Sleeps 4
  • Free WiFi

One Bedroom Suite King With Sofabed

  • Sleeps 4
  • Free WiFi

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2
  • Free WiFi

King Room With Mountain View And Roll-in Shower-Mobility Accessible

  • Sleeps 2
  • Free WiFi

Queen Room

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Alajuela

Hilton Garden Inn San Jose Airport City Mall places you next to City Mall and within a mile (2 km) of Juan Santamaría Park. This 149-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour gym. Located centrally in Alajuela, it's connected to a shopping center and also close to Alajuela Cathedral and Central Market Alajuela.

What's nearby

  • City Mall - 1 min walk - 0.1 miles
  • Juan Santamaría Park - 17 min walk - 0.9 miles
  • Plaza Real Alajuela - 19 min walk - 1.0 mile
  • Juan Santamaria Historical Museum - 4 min drive - 1.3 miles
  • Central Park - 4 min drive - 1.3 miles

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Chili’s Grill & Bar - ‬1 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Rosti - ‬8 min walk
  • ‪Juan Valdez Café - ‬2 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Built in 2023, the brand new Hilton Garden Inn San Jose Airport City Mall offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include meeting rooms, a conference center, and a ballroom.
55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include coffee makers, laptop-compatible safes, and phones. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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  • Free airport shuttle
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Jun 19 - Jun 20
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation, per stay
  • 2 total (77 lbs is the maximum weight per pet)
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking, along with a car charging station.
Property Registration Number 99286738

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Apple Pay and PayPal.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

Is free cancellation available at Hilton Garden Inn San Jose Airport City Mall?

Hilton Garden Inn San Jose Airport City Mall offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Garden Inn San Jose Airport City Mall?

As of May 26, 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn San Jose Airport City Mall on Jun 21, 2026 start from $135, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hilton Garden Inn San Jose Airport City Mall?

This hotel is located in Alajuela, just steps from City Mall. You'll also find Juan Santamaría Park and Parque Viva within a short drive.

Will I be able to park at Hilton Garden Inn San Jose Airport City Mall?

Yes, self parking is offered for free at the hotel. An electric car charging station and wheelchair-accessible van parking are also available for guests.

Does Hilton Garden Inn San Jose Airport City Mall have a casino at the property?

No, Hilton Garden Inn San Jose Airport City Mall doesn't have a casino.

Will I find an indoor pool at Hilton Garden Inn San Jose Airport City Mall?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hilton Garden Inn San Jose Airport City Mall a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Does Hilton Garden Inn San Jose Airport City Mall have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hilton Garden Inn San Jose Airport City Mall have a restaurant with a breakfast menu?

Yes, Hilton Garden Inn San Jose Airport City Mall serves buffet breakfast each morning for a surcharge from its restaurant.

Will Hilton Garden Inn San Jose Airport City Mall allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hilton Garden Inn San Jose Airport City Mall for a fee of USD 50 per accommodation, per stay. The property also provides an off-leash area and food and water bowls.

Does Hilton Garden Inn San Jose Airport City Mall have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hilton Garden Inn San Jose Airport City Mall?

The closest major airport to Hilton Garden Inn San Jose Airport City Mall is Juan Santamaria Intl. Airport (SJO), which is within a mile. Another top airport is San José (SYQ-Tobías Bolaños Intl.), which is located 12.6 mi away (35-minute drive).

Can I book a room with a balcony at Hilton Garden Inn San Jose Airport City Mall?

No, you won't find guestrooms with balconies at Hilton Garden Inn San Jose Airport City Mall.

Does Hilton Garden Inn San Jose Airport City Mall have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Hilton Garden Inn San Jose Airport City Mall.

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1250 out of 1809 reviews
Rating 8 - Good. 299 out of 1809 reviews
Rating 6 - Okay. 129 out of 1809 reviews
Rating 4 - Poor. 72 out of 1809 reviews
Rating 2 - Terrible. 59 out of 1809 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and attention to detail
Stayed 1 night in May 2026

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the airport with an easy shuttle. Good food on site with pool. Right next to the city mall for additional dinning
Stayed 1 night in May 2026

10/10 Excellent

Pauleen Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and beds.
Stayed 1 night in Mar 2026

8/10 Good

DAVID, Phoenix

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice. Airport shuttle worked great both ways.
Stayed 1 night in Feb 2026

10/10 Excellent

Breck

Stayed 1 night in Feb 2026

10/10 Excellent

Alanson

Traveled with family
Liked: Cleanliness, staff & service, amenities
GREAT hotel. Best beds on our trip, by far. Very family friendly. Excellent proximity to the airport and next door to the best mall in Costa Rica.
Stayed 1 night in Feb 2026

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities
Room was clean staff was friendly and helpful
Stayed 1 night in Feb 2026

10/10 Excellent

leonard

Stayed 1 night in Feb 2026

2/10 Terrible

Daisy

I booked a suite. The room itself was okay. Basic, but fine. The main issue was that it was impossible to sleep due to the constant noise of motorbikes from the highway next door. The bed was also hard. They did not include a duvet cover - just a top and bottom sheet (which is not hygienic as the duvet cannot be washed).
Stayed 1 night in Feb 2026

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
The room was clean and spacious. The staff members were extremely friendly, courteous and knowledgeable. The breakfasts provided a variety of food and beverage choices. I was very happy with your hotel.
Stayed 7 nights in Feb 2026

10/10 Excellent

shandoy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The room was excellent and staff was friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Christine

Stayed 1 night in Feb 2026

8/10 Good

Ana Yancy

Stayed 7 nights in Dec 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Like my google review the place is great. However they kinda ruined our Valentines dinner with the music. It was so loud I couldnt have a conversation with my wife except for in between songs. Food was excellent but a shame they feel loud is better our our stay would have been way better.
Stayed 1 night in Feb 2026

10/10 Excellent

Joan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
great hotel! next door to casino. people were great. room was very good. the people at the desk were so helpful and pleasant, they couldn't do enough to make our stay enjoyable. Thank you!
Stayed 1 night in Jan 2026

2/10 Terrible

Dr William

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities
The room after having to pay more was still not ADA equiped. I was served raw hamburgers 3 times. A fire alarm went off at 4am no notification from the desk absolute chaos left my 94 year old father on the fifth floor in a panic reason for the ADA room! Will never recommend or stay there again
Stayed 1 night in Feb 2026

8/10 Good

Amy, austin

Liked: Cleanliness, property conditions & facilities
I grabbed a few rooms for a layover. There’s a mall nearby, but it’s like any hotel Hilton next to the airport very limited on food and drinks, but convenient to the airport.
Stayed 1 night in Dec 2025

10/10 Excellent

Karen L

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for flights out. Free shuttle (with a wonderful driver) to the airport.
Stayed 1 night in Nov 2025

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Clean modern hotel
Stayed 1 night in Feb 2026

10/10 Excellent

Kristy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great staff, beautiful rooms, great food, great stay.
Stayed 1 night in Feb 2026

8/10 Good

Snezana

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, short stay
Stayed 1 night in Feb 2026

10/10 Excellent

Michal

Stayed 1 night in Feb 2026

8/10 Good

Codie

Stayed 1 night in Feb 2026

10/10 Excellent

Kenneth

Stayed 1 night in Feb 2026

8/10 Good

Larry

Stayed 1 night in Feb 2026