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Recent guest reviews

The hotel is in a nice central location but the hot water is a hit or miss. 2 of the front desk people were great and accommodating, Leo and Alejandro. Just beware/be careful if you’re getting your room cleaned. Lock up everything or don’t leave anything value in the room. Someone went through my stuff and took 100$ out of my wallet. It’s not even about the money but the principle behind it and the feeling of invasion of privacy. I spoke to Orbitz and the hotel manager. Unfortunately for Orbitz, there’s not much they can do. The hotel is still doing their “investigation”. They did accommodate our transfer in and out of the airport but they over charge for that too if we were to pay for it.

I love this hotel. It’s very clean , staff is super friendly and attentive to your need especially Christian from the morning breakfast he was beyond amazing. Location is also perfect short distance from the historical center and plenty of clubs in the same block . Beautiful pool , amazing mojitos and the food was delicious at the red knife 😊😊😊

Got an upgrade to Allure Chcolat from the same family of hotels and loved it!

Did not have running water most days while here. We would wake up in the morning and not be able to shower or use the bathroom because of this. The hotel employees would always say the water would come in 15 minutes and it would never. On our last night, in the middle of the night we were so frustrated that we didn't have water that we switched hotels. The only thing allure bon bon could do was provide 2 water bottles.

Great hotel. Staff was superb. Wish i stayed longer. I checked in closed to midnight and front desk was still very excited to see me and had high energy and were than willing to be helpful.

Allure BonBon was a decent hotel for the location and price. We had a room without windows and a toilet that did not really work so well, so our overall stay was not the best we have had. However, overall the hotel is very clean, breakfast was simple, but good, and the staff were very friendly. It was 5 minutes to the walled city and about 10-15 minutes from the airport.

Nice hotel close to walled city. A significant savings for not being right in the city. Small hotel. Have to go a block down to sister hotel for amenities. Staff very focused on a high service level for guests

Calle Del Arsenal 10-32 Cartagena Bolivar

Hotel highlights

  • Walking distance to Cartagena de Indias Convention Center and Clock Tower
  • Free WiFi and wired Internet in rooms and public areas
  • Concierge services
  • Laundry facilities

Located in Cartagena Walled City, Allure Bonbon by Karisma Hotels & Resorts is within a 5-minute walk of Cartagena de Indias Convention Center and within 15 minutes of other popular attractions like Puerta del Reloj. Each of the 14 rooms at this 3.5-star hotel includes a refrigerator, a minibar, and a TV.


Dining

Order from room service to satisfy your hunger without leaving your room.


Rooms

The 14 accommodations feature a separate bedroom. 32-inch TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and free local calls are other standard amenities.


Property features

At Allure Bonbon by Karisma Hotels & Resorts, guests have access to free WiFi in public areas, free newspapers, and laundry facilities. If you drive, self parking is COP 35000 per day, or you can take advantage of the airport shuttle (available on request) for COP 120000 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. This smoke-free hotel also has a TV in a common area.

Room options

Deluxe Double Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for Allure Bonbon by Karisma Hotels & Resorts

Everyone (7)
3

nice location but be careful

Everyone

The hotel is in a nice central location but the hot water is a hit or miss. 2 of the front desk people were great and accommodating, Leo and Alejandro. Just beware/be careful if you’re getting your room cleaned. Lock up everything or don’t leave anything value in the room. Someone went through my stuff and took 100$ out of my wallet. It’s not even about the money but the principle behind it and the feeling of invasion of privacy. I spoke to Orbitz and the hotel manager. Unfortunately for Orbitz, there’s not much they can do. The hotel is still doing their “investigation”. They did accommodate our transfer in and out of the airport but they over charge for that too if we were to pay for it.

By , from Miami on Aug 28, 2018

Review comment responded on Aug 31, 2018

Thank you for sharing your recent experience with us. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. We can assure you when we receive any such report of stolen/ missing goods; this was immediately investigated and taken very seriously. Please do not hesitate to contact customer service directly for further assistance.

5
Everyone

I love this hotel. It’s very clean , staff is super friendly and attentive to your need especially Christian from the morning breakfast he was beyond amazing. Location is also perfect short distance from the historical center and plenty of clubs in the same block . Beautiful pool , amazing mojitos and the food was delicious at the red knife 😊😊😊

By , from Miami Beach on Aug 25, 2018

Review comment responded on Sep 11, 2018

Hola Rachelle First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are our priority number one. We appreciate your post on this social media, so others travelers can see it. Thank you again and we hope to see you soon in a near future,

5

nice and convenient hotel

Everyone

Got an upgrade to Allure Chcolat from the same family of hotels and loved it!

By , from Miami, Fl on Apr 29, 2018

Review comment responded on May 15, 2018

Hola Carlos First of all I would like to thank you for you stay in Allure Hotels, Also, thank you for your nice post here, I hope to serve you in a near future My Best Regards David Garcia Allure Hotels

1

nightmare stay.

Everyone

Did not have running water most days while here. We would wake up in the morning and not be able to shower or use the bathroom because of this. The hotel employees would always say the water would come in 15 minutes and it would never. On our last night, in the middle of the night we were so frustrated that we didn't have water that we switched hotels. The only thing allure bon bon could do was provide 2 water bottles.

By on Jul 5, 2017

Review comment responded on Jul 10, 2017

Thank you for taking the time to provide us your review, we are disheartened that during your visit, there were areas that were not reflective of the high standards we have in place. Please know that we do not strive for mediocrity, so we will use your comments to ensure that we are providing our guests with the very best.

5

great hotel. staff was superb

Everyone

Great hotel. Staff was superb. Wish i stayed longer. I checked in closed to midnight and front desk was still very excited to see me and had high energy and were than willing to be helpful.

By on Mar 26, 2017

Review comment responded on May 9, 2017

Dear Deandra, ¡THANK YOU! for being part of our Allure Hotels family. On behalf of all our staff and management at Allure Bonbon Hotel, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena. Thank you for your comments about our staff, it means a lot to us. We look forward to hosting you to make your stay the best experience in town. My best regards, Natalie Noriega Front desk Manager

4

cartagena hotel right outside walls

Everyone

Allure BonBon was a decent hotel for the location and price. We had a room without windows and a toilet that did not really work so well, so our overall stay was not the best we have had. However, overall the hotel is very clean, breakfast was simple, but good, and the staff were very friendly. It was 5 minutes to the walled city and about 10-15 minutes from the airport.

By on Feb 10, 2017

Review comment responded on Feb 13, 2017

Dear Guest, First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are our priority number one and I will make sure that we will improve the issues you mentioned here. Thank you again and we hope to see you soon in a near future, Sincerely,

4
Everyone

Nice hotel close to walled city. A significant savings for not being right in the city. Small hotel. Have to go a block down to sister hotel for amenities. Staff very focused on a high service level for guests

By on Dec 6, 2016

Review comment responded on Dec 9, 2016

hello, thank you very much for taking Your time in write this small note, we aré very happy to know that you loved it, I hope you enjoy our sister hotel allure Chocolat , hope to serve you in a near future Kind regards Noé landa GM Allure Hotels Caragena

Allure Bonbon by Karisma Hotels & Resorts

Calle Del Arsenal 10-32, Cartagena, Bolivar 130001
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