Hotel Cartagena Dubai

4.0 star property
Beach hotel with outdoor pool, near Bocagrande Beach

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Photo gallery for Hotel Cartagena Dubai

Outdoor spa tub
Daily buffet breakfast (COP 45000 per person)
Premium bedding, minibar, in-room safe, desk
View from property
Front of property

Reviews

6.4 out of 10

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Cra 1 No. 9-82, Bocagrande, Cartagena, 130001
  • Place, Bocagrande Beach
    ‪2 min walk‬
  • Place, Plaza Bocagrande Commercial Center
    ‪8 min walk‬
  • Place, Rio Cartagena Casino
    ‪12 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪18 min drive‬

Room options

Standard Room

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Superior Ocean View

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View

  • 463 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Master Suite Ocean View

  • 592 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 3 King Beds

Standard Twin Room

  • City view
  • Sleeps 3
  • 2 Double Beds

Superior Twin Room

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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About the neighborhood

Cartagena

Located in Bocagrande, Hotel Cartagena Dubai is adjacent to Bocagrande Beach and within a mile (2 km) of other popular sights like Castillo Grande Beach. This 244-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Bocagrande Beach - 2 min walk - 0.1 miles
  • Plaza Bocagrande Commercial Center - 8 min walk - 0.5 miles
  • Rio Cartagena Casino - 12 min walk - 0.7 miles
  • Centro Comercial Nao - 12 min walk - 0.7 miles
  • Castillo Grande Beach - 20 min walk - 1.1 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 18 min drive

Restaurants

  • ‪7 Cielos - ‬6 min walk
  • ‪Crepes & Waffles - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Restaurante Arabe Internacional - ‬5 min walk
  • ‪Hotel Capilla del Mar - ‬4 min walk

About this property

Hotel Cartagena Dubai

Beach hotel with outdoor pool, near Bocagrande Beach
Hotel Cartagena Dubai features a nightclub, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for COP 90000 per room roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and access to locker space. Other amenities at this beach hotel include a gym, a sauna, and a rooftop terrace.
Guests can expect free WiFi and 40-inch Smart TVs with satellite channels. Beds sport premium bedding and bathrooms offer free toiletries. Refrigerators, minibars, and free local calls are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 3 m
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping center shuttle
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free extended parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: COP 45,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference center (1,615 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2018
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: COP 100000

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately COP 45000 per person
  • Airport shuttle fee: COP 90000 per room (roundtrip)
  • Late check-out fee: COP 100000 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Cartagena Dubai
Hotel Cartagena Dubai Hotel
Hotel Cartagena Dubai Cartagena
Be Live Experience Cartagena Dubai
Hotel Cartagena Dubai Hotel Cartagena

Frequently asked questions

Are free cancellation options available at Hotel Cartagena Dubai?

Hotel Cartagena Dubai provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What's there to do near Hotel Cartagena Dubai?

This hotel is situated in Bocagrande within a 10-minute walk of Bocagrande Beach and Plaza Bocagrande Commercial Center. You'll also find Rio Cartagena Casino and El Laguito Beach less than a mile away.

Is parking available on site at Hotel Cartagena Dubai?

Yes, self parking and long-term parking are offered for free at the hotel. Though parking is available on request, accessible parking is also available.

Is there a spa available at Hotel Cartagena Dubai?

Spa services at the hotel include body wraps, mani/pedis, and facials.

Does Hotel Cartagena Dubai include a casino at the property?

No, Hotel Cartagena Dubai doesn't have a casino.

Is there an indoor pool at Hotel Cartagena Dubai?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

What amenities will couples enjoy at Hotel Cartagena Dubai?

This waterfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Does Hotel Cartagena Dubai have a hot tub?

No, but this hotel does have a steam room.

Does Hotel Cartagena Dubai have a restaurant that serves breakfast?

Yes, Hotel Cartagena Dubai serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hotel Cartagena Dubai allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Cartagena Dubai.

Does Hotel Cartagena Dubai have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Cartagena Dubai?

The closest major airport to Hotel Cartagena Dubai is Rafael Nunez Intl. Airport (CTG), which is 4.7 mi away (18 minutes by car).

Are there rooms with balconies that I can book at Hotel Cartagena Dubai?

No, there aren't any guestrooms with balconies at Hotel Cartagena Dubai.

Does Hotel Cartagena Dubai have a wedding venue on site?

There are wedding services available at Hotel Cartagena Dubai if that's in your vacation plans.

Hotel Cartagena Dubai Reviews

Reviews

6.4
Rating 10 - Excellent. 133 out of 524 reviews
Rating 8 - Good. 104 out of 524 reviews
Rating 6 - Okay. 103 out of 524 reviews
Rating 4 - Poor. 72 out of 524 reviews
Rating 2 - Terrible. 112 out of 524 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Stayed 13 nights in Jul 2025

6/10 Okay

Buddy

Liked: Cleanliness
Stayed 4 nights in Aug 2025

4/10 Poor

Wilson

Stayed 4 nights in Jul 2025

2/10 Terrible

Rachel

Stayed 5 nights in Jul 2025

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful places to stay with the family
Stayed 7 nights in Jul 2025

6/10 Okay

Rafy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The ocean views are amazing, the breakfast is good and they have fair variety, but on our first night the hotel had no running water and we were stuck before our tour. We contacted reception and they kept lying until they said that the entire area had no running water. That is wack because a hotel is supposed to provide 24/7 water. Would stay there again? It’s a no from me due to that inconvenience.
Stayed 2 nights in Jul 2025

4/10 Poor

miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Nesecita tremenda renovación nada es como lo que se ve en fotos, todo sucio y antiguo
Stayed 4 nights in Mar 2025

2/10 Terrible

AIMEE

Traveled with family
Disliked: Cleanliness, property conditions & facilities
People are really friendly, nice and very helpful but the Hotel wasn't the best experience, serious problems with Air conditioning, and after they moved us to another room, second didnt have hot water, based on the pictures, I was expecting better quality overall.
Stayed 3 nights in Jun 2025

2/10 Terrible

Yamina

Disliked: Cleanliness, staff & service, property conditions & facilities
El servicio pésimo. Nadie nos recibió las maletas al bajar del taxi. Mucha limitación con los horarios de la cómoda. Las bebidas, nada que ver comparado en otros hoteles .Nada de variedad con la cómida. No hay comodidad en los cuartos. O teníamos donde poner la ropa , No hay closet . No servicio a habitaciones .
Stayed 5 nights in Jun 2025

6/10 Okay

Erika Maria Veloz

Traveled with family
The pool was dirty people left bottle and cup onside the pool the pool chais and furniture were dirty and old
Stayed 4 nights in Jun 2025

2/10 Terrible

Fabian De

Disliked: Cleanliness
I left the premises couple minutes after check in. Still waiting from Expedia response regarding case 8471137
Stayed 3 nights in Jun 2025

8/10 Good

David

Stayed 6 nights in May 2025

4/10 Poor

MATTHEW

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My jewelry went missing here. Property advertises amenities that are falling apart. Cheap vibes here. They will nickel and dime you wherever they can. For example, you’ll pay $45USD per person if your family stops by during the day.
Stayed 3 nights in May 2025

8/10 Good

Avo

Liked: Amenities
It needs upgrades, maintenance ... Staff is great...
Stayed 4 nights in May 2025

4/10 Poor

Nicholas

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I stayed at Hotel Cartagena Dubai for my birthday, and I was honestly so disappointed. I had high hopes based on the photos online, but they were completely misleading — definitely catfishing. The hotel looked old and worn out from the moment we arrived, and I immediately regretted booking it. We had reserved a king room (online said slept two people), At check-in, we were charged more than what was listed online for the additional person, which felt unfair and unprofessional. For the price, we expected much better — especially since places like the Hyatt are at the same level price-wise and offer a far superior experience. The room was at least clean and smelled good, but everything felt dated and poorly maintained. It just didn’t feel special — definitely not the kind of place you want to celebrate a special occasion like a birthday. Also, it’s not centrally located at all. We ended up spending most of our time (and money) in the Walled City, which is absolutely where you should stay if you’re visiting Cartagena. I wouldn’t stay at Hotel Cartagena Dubai again. If you want a memorable trip, skip this one and book something inside the Walled City — trust me.
Stayed 4 nights in Mar 2025

2/10 Terrible

Leonor

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible bad
Stayed 2 nights in May 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great location! The girl at the little desk on the side of the lobby who set us up with the boat adventure to Ibiza island was amazing. She was very knowledgeable, she recommended us to visit this place. She was right! we had a wonderful time.
Stayed 2 nights in Apr 2025

10/10 Excellent

Victor

Stayed 2 nights in May 2025

6/10 Okay

Gina

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated. Lack of staff. Low light in some areas. Theme was something of the 90s. Felt more like the old Luxor hotel in Las Vegas
Stayed 1 night in May 2025

2/10 Terrible

Janeth

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

pastos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
l'hôtel est ancien mais propre la literie est excellente le personnel très serviable la nourriture est très bonne

6/10 Okay

Van

Traveled with family
Disliked: Amenities, property conditions & facilities
It’s all inclusive but it’s a lie, very limited hours, menu and space. It is not a all inclusive hotel as they charge for. I would not come back again
Stayed 3 nights in Apr 2025

6/10 Okay

Jelani David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was a number of things wrong in my room. The phone didnt work. The wifi was sometime-ish. Shower did not produce hot water. And there was no fixtures or drawers or anything for my clothing. Paint was dripping off the wall from the Air conditioner. And my safe wasnt working. But, maybe i had a bad unit. No one else in my party had these complaints.
Stayed 6 nights in Apr 2025

8/10 Good

Branden

Liked: Cleanliness
Stayed 7 nights in Apr 2025

2/10 Terrible

Marlon

Stayed 3 nights in Mar 2025