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Recent guest reviews

I like the morning breakfast and attention

The staff are really nice and helpful and the area is nice and safe there’s a lot of restaurants and shops around.

Customer Service was excellent. The food exquisite. A very pleasant stay overall.

The ac didnt work in the room.. but it was a nice hotel

I stayed here two nights and enjoyed myself. First off there is no hot water. But otherwise this is a nice hotel. The pool on the roof has a great view and bar. It is a small pool with limited seating but fun. The free breakfast is good. Good AC and WiFi . The location is a block from the beach and central to everything. The basic room is on the small side but comfortable . The Staff are very good. In this price range there are many hotels in the area but this is not a bad choice .There are supermarkets , drugstores all very close. This is a safe area.

Close to everything restaurants, pharmacy, gym, bars and grocery stores. No hot water available.

Elevator didn’t work. The swimming pool is under construction. Breakfast is limited. Curtains in the room were broken and nobody came to fix it even after so many attempts to ask for. Not recommended

The hotel was nice, located close to restaurants and the staff was very friendly. The only complaint I had, there was no hot water. There was a fair amount of construction going on so I'm not sure if that was why the hotel did have hot water.

couple of things must improve even more when you are coming from the beach, is to have a great shower! There’s not enough water on the shower and not hot water at all! Only one elevator, the pool was close due to a construction, and this was not notified. Staff is friendly and very helpful.

The rooftop pool was amazing! The rooms are very spacious and the staff is very pleasant! They will help you book any tours needed.

The hotel is really nice, great location if you're not looking to do the typical tourist attractions. The beds were extremely comfortable and the pillows. The staff got it together and were accommodating. The breakfast was okay not much option didnt have lunch or dinner, one elevator which was set up unusually. Pool and room towels could have been cleaner, definitely a new hotel that's not used to a rush and needs some better management, we didn't check in until almost 4 hours later of check in time. Overall great stay the hotel has potential aside from the little things.

The location is good with easy access in/out and around Bocagrande. They were doing significant work on one elevator, so only one operating. Thankfully, I had a lower floor. Breakfast (included) was good. Coffee and fruit-flavored ice water available in lobby during the day. Rooms were clean and nice, and beds were very comfortable. Low water pressure with not very hot water, but that is less of an issue in warm/humid Cartagena.

Everything excellent, good services. Good hotel personal cordially

The overall stay was suitable for our stay. Although, the beds were very hard, only one trash can within the hotel room. There was no where to place your luggage; especially for two people. The shower was stopped up. The key card kept deactivating. Upon arrival to the hotel, the elevator was not working and we were on the ninth floor.

The location was great. Staff was helpful, and the property was nice. The only thing was that my room did not have a shower curtain. They said it was a room designed for handicaps. So every time I showered or used the sink, the bathroom got wet all over the place.

No TV ninguno de los días. Elevador no funcionó por unas horas uno de los días.

Calle 5 # 3 - 14 - Bocagrande Cartagena

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Bocagrande within 2 miles (3 km) of Bocagrande Beach, ZiOne Luxury Hotel Cartagena is within a few miles (5 km) of other popular sights such as Clock Tower. This 3.5-star hotel has 39 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

51-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bidets. Other standard amenities include free local calls, laptop-compatible safes, and desks.


Property features

At ZiOne Luxury Hotel Cartagena, guests enjoy a full-service spa, an outdoor pool, and a gym. There's free parking and an airport shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and a business center.

Room options

Standard Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Hot Tub

1 King Bed | Sleeps 3

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Superior Suite, 1 King Bed, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for ZiOne Luxury Hotel Cartagena

Everyone (14) Couples (6) Family (3)
5
Partner Couples

I like the morning breakfast and attention

By on Mar 1, 2022

5
Everyone

The staff are really nice and helpful and the area is nice and safe there’s a lot of restaurants and shops around.

By on Feb 10, 2022

5
Partner Couples

Customer Service was excellent. The food exquisite. A very pleasant stay overall.

By , from Perth Amboy on Dec 31, 2021

3
Everyone

The ac didnt work in the room.. but it was a nice hotel

By on Apr 14, 2021

3
Everyone

By on Dec 24, 2020

4
Partner Couples Business Business

I stayed here two nights and enjoyed myself. First off there is no hot water. But otherwise this is a nice hotel. The pool on the roof has a great view and bar. It is a small pool with limited seating but fun. The free breakfast is good. Good AC and WiFi . The location is a block from the beach and central to everything. The basic room is on the small side but comfortable . The Staff are very good. In this price range there are many hotels in the area but this is not a bad choice .There are supermarkets , drugstores all very close. This is a safe area.

By on Dec 21, 2019

3
Everyone

Close to everything restaurants, pharmacy, gym, bars and grocery stores. No hot water available.

By on Dec 17, 2019

1
Friends

Elevator didn’t work. The swimming pool is under construction. Breakfast is limited. Curtains in the room were broken and nobody came to fix it even after so many attempts to ask for. Not recommended

By on Nov 22, 2019

4
Friends

The hotel was nice, located close to restaurants and the staff was very friendly. The only complaint I had, there was no hot water. There was a fair amount of construction going on so I'm not sure if that was why the hotel did have hot water.

By on Nov 5, 2019

5
Everyone

By on Sep 10, 2019

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