Beds were clean and comfortable with extra pillows. There was no hand washing soap at the bathroom sink. There's a large stain on the carpet next to the bed. Coffee station did not have enough for two people.
TV didn’t work no signal till I figured out someone previously changed settings. No one at front desk and no one working breakfast counter.
The bath tub was peeling so it looked dirty, the breakfast bar had very few choices and was not the cleanest.
Check in was a mess because a group was being checked in ahead of us and was messed up. Someone helped us besides the group.
Overall, the hotel and room was ok. For the price that I paid, I just expected it to be better. The door was pretty jammed when I tried to get into our room and I had to force it in, in order to get in the room. The water took a little while to get hot. I had it run for a few minutes before getting in and it wouldn’t get hot. I know it was pretty cold outside, but that shouldn’t be a factor. Had requested more towels bc there was only 1 towel and 2 hand towels in the bathroom...no big deal the young man came up to our room and dropped off more towels. We had our toddler with us and noticed there was an outlet that was exposed (without a cover) and I had to hide it with our luggage so he wouldn’t touch it. We had the front room facing the road, on the second floor and it was pretty noisy. Wished we had the option to choose which side of the hotel we could be on. The breakfast was very minimal, and it was ok. Since I’m pregnant, I didn't want to be in the area with everyone eating so my husband went and got us breakfast and brought it to our room. He said they were being stingy in giving out the eggs and country potatoes. He also got us cinnamon rolls and we had coffee in the room. And for our toddler, he had a banana, strawberry yogurt, cereal with milk and he was satisfied.
On line info did not alert to Covid restrictions. Understandably the pool was closed, but it should have said so on line. We were given a small orange sheet that said no pool and limited breakfast, which consisted of coffee and a cinnamon roll served by a young woman with no mask or gloves. No where did it say we had to clean our own room for 3 days. I was told when I asked why it wasn't done.
Updated rooms and lobby area. The bathrooms could use a little more updated look. The beds were very comfortable. We wanted to use the sofa bed and there was no bedding in the room for it. I called the front desk for some, they never came, called again and no one came after an hour of that I sent my sister downstairs and she had to get it herself. That kind of bothered me. The breakfast attendant was so sweet and helpful
Great location, easy access. That was all I was really able to see since I wasn't able to check in.
Friendly and helpful staff. Great breakfast buffet. This is my go-to headquarters when staying in and touring Carson City and Tahoe.
The staff was amazing.. very accommodating and clean.
Excellent Excellent Excellent Excellent Excellent ⭐️⭐️⭐️⭐️⭐️
Our room had a nice view of the golf course and Sierra Nevadas.
We were in town to be with a family member in the hospital and that was very helpful having a nice hotel less than a mile away. The breakfast was very nice. Room modern and well supplied. Having the microwave and mini fridge was very helpful. Bed was very comfortable. The only negative thing that happened was one our first day we left after breakfast, went to hospital, and didn't return for the entire day. When we got back, our hotel room was propped completely open with a hand towel. The room had been cleaned, but the maid never closed the door behind her? It was odd. And alarming because we were the furthest room, nearest the side door. Nothing appeared to be missing. I did tell the receptionist and the front desk, but she didn't seem overly concerned and just said she was sorry about that. Overall I would still recommend the Holiday Inn and would stay there again. I am sure the maid just made an error and forgot to close the door behind her. However, I would suggest no valuable being left around. Because I know our room must have been left open for 10+ hours. We were gone the whole day. So any other patron could have walked in there while we were gone.
Located on main highway. Driving distance close to shopping restaurants.
Holiday Inn Express seems to be way above the rest of the inns. The rooms are of a much higher quality, beds are more comfortable and the property is also very well maintained. The only gripe I had was that the thermostat on the wall mounted A/C didn't seem to work. Setting the heat or cold on would just cool the room way below and continue running without shutting off. Same for the heat. Complimentary breakfast also had fresh and above average quality food.
Our room was wonderful, and we had a pet room for our dog and there were no odors. Verrrry comfy bed and pillows. Great amenities, small indoor pool and hot tub and very nice lounge area with a nice breakfast. It is in a very pretty part of the city, as well, with no neon signs and very little traffic, just pretty hills and quiet.
The Hotel provided everything we needed for a night's stay. It was fairly comfortable. The kids enjoyed the indoor pool, although the hot tub water was kind of a gross color and the caulking was oozing and gooey around the edges. The continental breakfast was fabulous. There was a large variety or hot items. There was free wifi
Staff is very friendly and very nice hotel. Very clean and cheaper. Nice breakfast.
Carson Hot Springs is within 2 miles (3 km) of Holiday Inn Express & Suites Carson City, an IHG Hotel while other popular attractions such as Carson Nugget Casino are within 3 miles (5 km). This 85-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.
Guests can expect to find free WiFi and 27-inch flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
At Holiday Inn Express & Suites Carson City, an IHG Hotel, guests enjoy an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.
Beds were clean and comfortable with extra pillows. There was no hand washing soap at the bathroom sink. There's a large stain on the carpet next to the bed. Coffee station did not have enough for two people.
TV didn’t work no signal till I figured out someone previously changed settings. No one at front desk and no one working breakfast counter.
Dear Douglas, Thank you for taking the time to let us know about your stay. It is important to us that there is always a member of staff available to assist our guests and we will be discussing your concerns with our team to ensure this issue is addressed. We hope you will allow us another opportunity to host you again; we want to go above and beyond your expectations.
The bath tub was peeling so it looked dirty, the breakfast bar had very few choices and was not the cleanest.
Thank you for taking the time to share your valuable feedback. We appreciate your comments on how we could have improved and will be communicating them to our team as we strive to ensure every guest has a clean, comfortable stay. Please allow us another opportunity to host you and provide the stellar experience we know we can deliver.
Check in was a mess because a group was being checked in ahead of us and was messed up. Someone helped us besides the group.
Thank you for taking the time to share your feedback. We sincerely apologize for any delay during check-in, and for any inconvenience this may have caused you. We can assure you that this is not a typical experience, and we encourage you to give us another chance to improve your perception of our hotel in the future. We appreciate you choosing to stay with us, and we wish you safe travels ahead.
Overall, the hotel and room was ok. For the price that I paid, I just expected it to be better. The door was pretty jammed when I tried to get into our room and I had to force it in, in order to get in the room. The water took a little while to get hot. I had it run for a few minutes before getting in and it wouldn’t get hot. I know it was pretty cold outside, but that shouldn’t be a factor. Had requested more towels bc there was only 1 towel and 2 hand towels in the bathroom...no big deal the young man came up to our room and dropped off more towels. We had our toddler with us and noticed there was an outlet that was exposed (without a cover) and I had to hide it with our luggage so he wouldn’t touch it. We had the front room facing the road, on the second floor and it was pretty noisy. Wished we had the option to choose which side of the hotel we could be on. The breakfast was very minimal, and it was ok. Since I’m pregnant, I didn't want to be in the area with everyone eating so my husband went and got us breakfast and brought it to our room. He said they were being stingy in giving out the eggs and country potatoes. He also got us cinnamon rolls and we had coffee in the room. And for our toddler, he had a banana, strawberry yogurt, cereal with milk and he was satisfied.
We're happy to hear you enjoyed breakfast and the swift service of our front desk team, though it is unfortunate that not everything was perfect. When using third-party reservation sites, room type is not guaranteed, and placement is based on availability that day. That being said, please know that we will always do our best to address any issues you bring to our attention while you are with us. Your thoughts have been passed along so we can continue to improve, and we hope for another chance to impress you on the road ahead.
On line info did not alert to Covid restrictions. Understandably the pool was closed, but it should have said so on line. We were given a small orange sheet that said no pool and limited breakfast, which consisted of coffee and a cinnamon roll served by a young woman with no mask or gloves. No where did it say we had to clean our own room for 3 days. I was told when I asked why it wasn't done.
Dear Norman, Guest feedback is always appreciated as it helps us continually improve our services, especially during these unprecedented times. Please accept our apologies that not everything was adequately explained at check-in. We will speak with our team about your feedback to ensure that we do better going forward. Please know that we are also eager to lift some of the restrictions that we have in place, but these policies are for the health and safety of our guests and personnel. This is not the lasting memory we want you to have of us, so we hope to have another opportunity to deliver the stay you expected should you return to the area.
Updated rooms and lobby area. The bathrooms could use a little more updated look. The beds were very comfortable. We wanted to use the sofa bed and there was no bedding in the room for it. I called the front desk for some, they never came, called again and no one came after an hour of that I sent my sister downstairs and she had to get it herself. That kind of bothered me. The breakfast attendant was so sweet and helpful
Dear Hooper, We appreciate you staying with us and taking the time to leave us a review. It's great to know that our modern rooms and comfortable beds impressed you. However, we apologize for any disappointment with the bathroom as well as for any issues with the sofa bed. We'll pass your comments along to our staff for further review, and we invite you to stay with us again the next time you're in town.
Great location, easy access. That was all I was really able to see since I wasn't able to check in.
It is heartwarming to know that even though you did not stay with us, you still appreciated our convenient location, and we thank you for that. We are sorry that you did not experience the stay and hospitality that we aim to provide everyone whom we are lucky enough to serve.
Dear William, Thank you for taking the time to review our hotel. Guest feedback is always appreciated and used to make sure we live up to the high expectations our guests deserve. It's great to hear how much you enjoyed our cozy beds, but we're sorry other aspects of your stay did not live up to your expectations or ours. Please know that these are not typical issues and will be discussed with the staff immediately.