While I understand that during a pandemic not all services are being provided- it would be nice to know in advance that the room won’t be cleaned and towels and coffee won’t be restocked rather than rudely by the front desk associate who is put out by having to answer my call. Paying the same price for less amenities and less service.
We stayed for 2 nights. We loved it. No negatives. Great location in town. Good price. We found it much nicer/cleaner than hotels in the same price range in town.
Waited 20 min for someone to be at front desk to check in. Then they could not do it. Came back after dinner and waited 10 min to check in. When checking out manager was sitting at table and do not come until an Amazon person walked up. Helped him first then helped us. Usually don’t write reviews but this was notable.
Looking forward to the pool. It was closed. Room in no way compared to the one we just left at the Hampton Inn in Carson City. It was shabby and in need of renovating. Could not use the bathtub because the drain stopper was broken. After checking in we decided to take a nap. Shortly after the fire alarm went off for five minutes and when I mentioned it at the desk, we didn't even get an apology. Unlike Hilton's and Hampton's, no free breakfast. You got to buy your food if you wanted anything. All and all, a poor value. We were very disappointed. For $180 a night, I expected a great room and was sorely disappointed. Nothing special here. Do yourself a favor and to to Hampton instead.
Every aspect of my stay at this hotel was excellent.
The bed and pillows were really comfortable and made for a restful sleep. Our only complaint was that we saw a potato chip behind the sofa (not against a wall) from a previous guest. Makes housekeeping look slack.
We might relax at the hotel after busy week, it was so quiet in our room! Costumer service is excellent.
We love to stay here when in Carson City, if the price is right. Gave the staff 3 stars only because the check in guy gave us a hard time about not booking direct.
Very nice place, clean beds,a little stuffy smelling, some of the towel bars were bent up, the tub/shower drain was slow but overall it was a good stay for me and my family. Staff is very helpful and responsive of needs, and happy. I had a great stay
Friendly staff. Nice Bistro in lobby. Walk to casino, movie theater, and restaurants..
Stayed for a night it was wonderful; the room and the quietness too! All cable channels, even HBO, Cinemax etc.
Was clean and comfortable (most important) rooms didnt smell and the rates were ok but no complimentary breakfast. Didn't experience any riff raff lingering around during our times there. Liked the easy access and time availability to hot tub and pool.
Not our first stay. In Carson City, this is it. Don't bother with the rest.
The entire facility is very nice and welcoming. The location is perfect for a single person or a family. It's right next to the Fandango Casino and the Fandango movie complex. The staff was very nice and helpful.
This hotel is conveniently located amidst shopping and restaurants, which is what we needed for back to school shopping (we live in a remote area). Room was clean and reasonably sized. Staff was very friendly. Only complaint is the bed was uncomfortable, but I have really specific needs with beds so that could just be me. Located right next to casino but didn't pose any related problems. Plenty of parking, no noise issues and we were on the street side of the building. Overall a positive experience.
If you are looking for a quiet and peaceful place to stay, you have picked the wrong spot. young children and teenagers run amok throughout the hotel and hallways.
Casino Fandango is within 2 miles (3 km) of Courtyard by Marriott Carson City while other popular attractions such as Carson Nugget Casino are within 3 miles (5 km). This 3-star hotel welcomes guests with 88 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start weekdays with to-go breakfast, available for a fee from 7:00 AM to 10:00 AM.
The 88 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards, desks, and desk chairs.
Guests of Courtyard by Marriott Carson City have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.
While I understand that during a pandemic not all services are being provided- it would be nice to know in advance that the room won’t be cleaned and towels and coffee won’t be restocked rather than rudely by the front desk associate who is put out by having to answer my call. Paying the same price for less amenities and less service.
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Thank you for staying with us
We stayed for 2 nights. We loved it. No negatives. Great location in town. Good price. We found it much nicer/cleaner than hotels in the same price range in town.
Thanks for staying with us and I'm going to share your comments with my team. Thank you!
Waited 20 min for someone to be at front desk to check in. Then they could not do it. Came back after dinner and waited 10 min to check in. When checking out manager was sitting at table and do not come until an Amazon person walked up. Helped him first then helped us. Usually don’t write reviews but this was notable.
Looking forward to the pool. It was closed. Room in no way compared to the one we just left at the Hampton Inn in Carson City. It was shabby and in need of renovating. Could not use the bathtub because the drain stopper was broken. After checking in we decided to take a nap. Shortly after the fire alarm went off for five minutes and when I mentioned it at the desk, we didn't even get an apology. Unlike Hilton's and Hampton's, no free breakfast. You got to buy your food if you wanted anything. All and all, a poor value. We were very disappointed. For $180 a night, I expected a great room and was sorely disappointed. Nothing special here. Do yourself a favor and to to Hampton instead.
Every aspect of my stay at this hotel was excellent.
The bed and pillows were really comfortable and made for a restful sleep. Our only complaint was that we saw a potato chip behind the sofa (not against a wall) from a previous guest. Makes housekeeping look slack.
Thank you, Donna. We are so happy you enjoyed your stay and dining at Duke's. We are working with housekeeping to attend to details with more vigilance.
Hi! Thank you so much for staying with us. We are glad you had a great stay. The Carson City, Lake Tahoe area is so pretty this time of year and the weather is great. We appreciate the business.